Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

The mortgage service company Loancare accepted my - payment, but did not credit my account. Despite several phone calls they started sending certified mail threatening foreclosure. I made 3 payments in -, but the notices continued. I have now logged over 30 hours on the phone with this company and provided my cancelled check image 7 times. They repeatedly promise to look into the issue or elevate the issue, but now its been 3 months and they still have my money with no credit to my account.