Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

-loancare purchased my account from stongate mortgage. My payment was - with taxes, interest, and principal. Insurance is paid in full and not inside the payment, as per the closing Docs. Upon purchasing my loan. loancare autodebited the right payment, and then then immediately raised the payment to - the escrow being taken out was - every month. The total expenditures from that escrow account are - per YEAR. I applied for a another mortgage on a different piece of property and put my current obligations as a - mortgage payment. when they asked for proof and I went into my loancare I realized that they had been debiting my account and extra - for a couple of months now. I reached out to them numerous times to fix this, and even helped trace the error. Numerous times I was told that they would fix within 48 hours and drop the payment down to normal. Its been 3 weeks and nothing. When I requested an email or something in writing to show the bank that Loancare was in fact in error and they will fix it, so they do not think I lied on my mortgage application, they refused. I have a $10000.00 deposit at risk, and I will probably lose my approval because it looks like I lied to this bank. The last person I spoke to was - - ID - who refused to allow me to speak to a supervisor and refused to let email me anything to explain the situation to the bank I was applying for a mortgage with. That 's a big loss for a family to take because of an accounting error on their part.