Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

-/-/-, during the time taxes are paid, we refinanced our mortgage. At the time, our lender, Loancare paid our taxes of just over 5k and also our title company at our closing paid too. I called county to see what happened and they told me they received payments from title company and that Loancare should reimburse us what they tried to pay ( $5000.00 ). Since -/-/-, I have called Loancare to find the status of our money 8-10 times. I have - documented calls of who I 've spoken to, however, I get the same answer, " we are having your issue escalated to our tax department and they will review. '' I 've been told that someone would follow up and nothing ever happens. At this point it 's now been 2 months and I have no idea where our money is.