Review and analysis of over 679 Non-Federal Student Loan complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 679 official complaints related to Non-federal student loan. Out of the 679 consumer complaints against JPMorgan Chase, 18% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
JPMorgan Chase Student loan dealing with my lender or servicer keep getting calls about my loan November 4, 2015 - I was enrolled in the - - in 2007 at - University. I was getting student loans to cover my living expenses, and at mid-term i did n't have the passing score that they required, but was n't aware that i had to have a perfect score at midterm. It was the only program in - that required that. They did not let me return and finish the rest of the semester, so they kept my tuition for the rest of the semester. I could not sign up for other classes because it was in the middle of the semester. i went through the process again the following year with yet the same results. I lost my stude... |
JPMorgan Chase Student loan can't repay my loan can't decrease my monthly payments November 3, 2015 - I will continue filing complaints until Chase decides they are willing to help me and the - of other borrowers in financial distress and no way out. I have repeatedly asked chase for some type of modification to lower my loan payments - denied every single time by Chase. I desperately want to pay my loans, as well as my cosigner but we are in desperate need for some type of relief. -, when I spoke to them on the phone, informed me that I can only get a modification once every 12 months - this was not disclosed during the initial round of questioning when I first requested lower payments.... |
JPMorgan Chase Student loan dealing with my lender or servicer need information about my balance/terms October 30, 2015 - Chase and - will not provide my full payment history even after requesting and filing at complaint with the loan servicer -. ... |
JPMorgan Chase Student loan can't repay my loan can't decrease my monthly payments October 21, 2015 - I went to - University for 4 years. My parents went through Chase to get my student loans. When I first signed my student loan paperwork the interest rate on it was low and they seemed to make it stated that I would have a low payment. After graduating college I received a bill stating I owed almost - and my payment would be $400.00 a month. This loan now 4 years later is an ARM with interest rates 12 %, 11 %, and 10 % interest rate ... NOT the -, -, and 6.25 % it started with or the payment of $400.00 it is now $700.00 a month. Mind you this is n't my only student loan becau... |
JPMorgan Chase Student loan dealing with my lender or servicer October 13, 2015 - JPMorgan Chase Bank , N.A . first had my student loan account. Recently, the servicing for my loan was transferred to -. I have had automatic debit for the lifetime of the loan. A letter was sent informing me that - would service my loan and my information from direct debit would be transferred to -. - successfully withdrew my payment for the last few months. I recently received a letter instructing me to update my direct debit information online with - to avoid any issues. As instructed, I went into the AES website and updated my information. Today I received a letter from -... |
JPMorgan Chase Student loan can't repay my loan October 5, 2015 - - -, 2015 I was told i could get my loan deferred upon summitting my military orders. I received notification that my deferment request was received. Apparently during that time i was still being billed to the wrong address, so i never received anything notification regarding making payment. On - -, 2015 I was told they sent out multiple letters for additional information regarding my deferment but i was never called. Now my credit score has decreased significantly because it shows that I am now delinquent and past due on payments which should have been deferred. ... |
JPMorgan Chase Student loan can't repay my loan October 3, 2015 - School : - - - - -, -, NJ. I have multiple private student loans with JPMorgan Chase. Approximately a year before this incident, I received notification that servicing of these loans was being transitioned over to - - - ( - ). - of these loans came due in -. - sent a notification of the loan coming due via email on - -. I called on - - to ask about deferment/forbearance options. - sent me a form for forbearance that was the wrong form ( it did not apply to my situation in the slightest ). At this time, I became busy with many other things (... |
JPMorgan Chase Student loan dealing with my lender or servicer September 17, 2015 - HelloSo I submitted a cosigner release form for Chase Student loans to release my cosigner. They declined my application as they told me that I had not made - consecutive payments of principal and interest. I have been paying back this loan on time with no late or missed payments for more than 2 years. Prior to -/-/- i was making payments directly to Chase, but after -/-/-, the loan began to get serviced by - - -. I pulled my bank statements to show Chase that from -/-/- to -/-/-, I had made the - consecutive payments, they claimed I had not made. ... |
JPMorgan Chase Student loan can't repay my loan September 10, 2015 - I have - private student loans with chase - all from the same type of loan program. All of the loans have completely different interest rates and I feel that chase is choosing the loans with the highest balance and associating it with the highest interest rate. this is not a fair practice as I am actively and unsuccessfully able to make these loan payments. How can a - $ loan bear interest of 10 % while a lower amount loan bears interest of 5.9 %. This is completely and utterly ridiculous and making it impossible to get out from under this debt. I am again, desperately asking for some ty... |
JPMorgan Chase Student loan can't repay my loan July 17, 2015 - The terms of my Chase Private Student Loan were not explained thoroughly, and I was not informed there was a default repayment date set, even though I was enrolled in school. While trying to maintain monthly payments, my private student loan went into collections, and then without warning or notice went into default. I am a student at - - - in -, CA. ... |
JPMorgan Chase Student loan dealing with my lender or servicer July 12, 2015 - I am reporting JP Morgan Chase and - - -. I was told by Chase from the last complaint that I would not be contacted by The - - again for collection and that my account with - was updated as said in the letter from Chase attached. However, mailed out - -, 2015 and received by me a few days ago was another collection notice from The - -. This is also attached. ... |
JPMorgan Chase Student loan can't repay my loan July 10, 2015 - I had a few private loans with Chase for school, at the University -. It was at a time when I was between the ages of - and -, approximately. I am now -. Not only was I able to obtain these loans without a cosigner, but multiple loans. As a college student with no financial aid or help from family that was a huge deal. I always made payments and was never late. I did however lose my job and get married and leave the country. After being on a series of payments plans, I called the woman who I had been making payments through to let her know of my situation and as if there was a way ... |
JPMorgan Chase Student loan dealing with my lender or servicer June 24, 2015 - I have - student loans with Chase. The monthly payment was around $500.00. I made a lump sum payment on - of the loans. I did not request that my monthly deduction/payment be reduced. Chase automatically reduced my monthly deduction/payment from my checking account without my consent and I ( and may be others ) are now having to bear a higher interest cost as a result. The servicer will not increase my amount back up without submitting a signed request. Seems unfair that the reduction in paying towards principal happens automatically but restoring it back to the higher amount so that m... |
JPMorgan Chase Student loan dealing with my lender or servicer June 23, 2015 - case : - I have contacted the legal resources listed under your legal assistance program. However I have not heard back. As I recall I did not select a law representative at that time, which may explain no response. I have the documentation sent from J.P. Morgan Chase, who did the consolidation of the loan. I am still seeking direction/assistance to resolve or reconsolidate these loans if necessary. I am taking over the full monthly payments from my son -. However, it does seem truly unfair and unwise to do so. I will be making a payment of - dollars combined for - separate student... |
JPMorgan Chase Student loan dealing with my lender or servicer June 16, 2015 - An application was submitted to remove the co-borrower and the financial institution sent a denial reason that is n't supported. JP Morgan Chase recently changed servicing companies. The co-borrower removal application was submitted prior to the change however, Chase sent the servicing company the application. The servicing company is the company who denied the application however that company was provided all the records of loan payments. The reason I say this is because all loan inforamtion was viewable on the online banking system and close to the change everything was no longer viewable du... |
JPMorgan Chase Debt collection cont'd attempts collect debt not owed debt was paid June 14, 2015 - I paid of my JP Morgan Chase student loan more than - years ago and even received an email congratulating me for paying off my loan. Recently, I began receiving emails from Chase about my balance being available, but when I logged in to their website, there was no balance. I assumed this was a computer error. However, Chase apparently has sold my imaginary debt to -, which now claims my debt is $93.00 plus $18.00 in unpaid interest. There is no way this is even possible. - days ago, I submitted a written request for verification of the debt to -, at which point they began haras... |
JPMorgan Chase Student loan dealing with my lender or servicer June 8, 2015 - Was never informed of - loans going into repayment status and was told my representative that issue was going to be resolved. Never was now fighting to get off credit report because loans were transferred to another association. ... |
JPMorgan Chase Student loan can't repay my loan June 4, 2015 - In 2005, I went to - - -. They directed me to Bank One JP Morgan Chase for private student loans. JP Morgan Chase approved, over the course of three years, - $30000.00 loans for a total of $90000.00 to a borrower with stated income of $24000.00 per year with a cosigner who also made $24000.00 per year. The monthly payments for these loans is $410.00 each, for a total of $1200.00 per month. My income, after taxes, was around - per month. The debt to income ratio would have been 77 % not including paying for a roof over my head and other necessities. In making a decisi... |
JPMorgan Chase Student loan dealing with my lender or servicer June 4, 2015 - In - of 2015 JP Morgan Chase Bank contacted me saying the servicing of the student loan I held with them will be transferring to - - - ( - ) on - - -. The Final payment to be sent to Chase was the - bill, then starting with the - bill, the payment be sent to -. However, A letter dated - - and - dated - - & - were received from The - - to both myself and my cosigner of the loan stating that JP Morgan Chase Bank provided them the account information for collection activity of a payment. I contacted The - - via their website contact f... |
JPMorgan Chase Student loan can't repay my loan June 3, 2015 - I have a few loans with Chase bank. I have been unemployed for nearly - months, and have been actively trying to find a job. Chase bank handed over their loan servicing to - - - ( - ). Last week, I spoke with a representative of -, and found out the what needed to be paid on the Chase loans, and I asked them when I would go into default. The - representative was unable to tell me when I would go into default. This Monday, I contacted - with money which I was able to scrounge up, and was shocked to find out that my loan had already gone into default. I was n't notified i... |
JPMorgan Chase Student loan can't repay my loan June 3, 2015 - I have an unreasonably high payment and interest rate with Chase that - alone - is 20 % of my monthly income. If I were able to consolidate it with my federal loans, I would easily be able to make the payment every month. Instead, I am deferring my federal loans because they allow it, and paying my other private loans as I am able, but forced to pick and choose on a monthly basis which I am able to pay. I have looked into every possible consolidation option, but they all require a decent credit score. I have terrible credit as a result of student loans, exclusively. I have explored every possi... |
JPMorgan Chase Student loan dealing with my lender or servicer June 2, 2015 - I attended the - in - - Indiana from -/-/- until -/-/-. I recently filed a complaint against - for false information that was given to me on my loan. Since then I was contacted by a woman who neglected to give me her last name from Chase. Her name is - and the number that she has given me is ( - ) - ext : -. While speaking to - a week ago today, I was informed that Chase would be honoring my prior request for a refund and I needed to send proof of payment to her email at --. I did this and was informed that she would be sending the - dollar ref... |
JPMorgan Chase Student loan dealing with my lender or servicer May 19, 2015 - Subject : Chase Private Student LoansSchools attended : The University -, -, - - - -, - -, - elected to defer my loan principal and interest while in school. I was graduated in - - from - and I have been making the required payments since -/-/- even before the grace period. After capitalization, the principal balance stayed constant at $16000.00 from - - to - - although I was making payments. Again, the principal balance stayed constant at $15000.00 from - - to - - although I was making payments. I requested explanation f... |
JPMorgan Chase Student loan can't repay my loan May 13, 2015 - I filed a complaint with the CFPB last year in regards to my chase private student loans and my inability to repay at the current monthly payment. Chase was willing to negotiate to a certain extent and granted me a temporary deferment period. My request to Chase was to lower my monthly payments which was disregarded and as a last resort I signed the deferment paperwork to get some relief. The paperwork that was sent to me was requested to be returned by Chase, even the paperwork with new loan terms which they would not allow me to keep. I sent all signature pages in but they would not grant th... |
JPMorgan Chase Student loan can't repay my loan April 21, 2015 - I was making payments on my private student loan with Chase which i was paying the monthly total every month and my income changed where i was not working anymore and i called them to see if they could lower my payments or help me with my financial hardship and they told me NO there 's nothing can do about. They also where being switched to - and i received a letter in - saying that my account was being switch to another lender on at the end of - and i was trying to make payments online but my account was nowhere to be found so I called and they told me that i neede to contact - an... |
JPMorgan Chase Student loan can't repay my loan April 17, 2015 - I took out some private student loans from Chase in - to help me get through while going to college -. I never received anything stating when my payments were supposed to start. In - -, I received a phone call stating that my student loans were behind. When I talked to them, I explained that we had never received anything in the mail about them even coming due. They told me that I had to pay the whole balance that was past due that day. I let them know that I did not have $1500.00 and asked if I could just move the months that I was late to the end of the loan and I would start p... |
JPMorgan Chase Student loan dealing with my lender or servicer April 3, 2015 - JP Morgan owes my student loan # - but their servicer - - - changed my due date from the - which I had for several years was changed without my permission to the - which will not work my pay cycle all my other loans are due on the -, and I have tried to change it many times but I kept getting told different answers, I do not know why my due date keeps getting changed. I believe that is illegal to go in and change any due dates unless I asked for them to be changed. I have tried to discuss other matters with CHASE but they refuse to discuss anything with me, they are still ... |
JPMorgan Chase Student loan dealing with my lender or servicer April 1, 2015 - I have - variable interest rate loans through Chase and since - the interest rates on - of the - loans have risen a small amount - .04 %. I noticed this recently while logging on to make a payment but I was never notified of the interest rate increases. I understand that my interest rate can change, I just expected to be notified. I called the bank and they confirmed that I was never notified and apologized. I asked them to make sure I was notified about any other future increases. While I hope they comply, I wanted to make sure this did n't happen to anyone else. Are banks requir... |
JPMorgan Chase Student loan dealing with my lender or servicer April 1, 2015 - School : - UniversityLocation : -, - took out my first loan in -/-/- to pay for college when my parents fell on hard times. The loan is with Chase for $11000.00 and has accumulated over $8800.00 in interested since the beginning of my loan. I have paid over $2800.00 on the loan but it continues to increase as payments have little impact on the principal of the loan. I began contacting Chase in -/-/- regarding issues with payment application and was told multiple times that payments are only applied to interest. By end of -/-/-, I had paid interest down to less tha... |
JPMorgan Chase Student loan can't repay my loan March 30, 2015 - My son defaulted on his -. I am not exactly sure how many payments he missed. I called Chase, trying to make this right, however they are NOT willing to work with us. Our only options were to either give them $11000.00 as a lump sum before the end of - OR we can make payments for - months on the total owed which is approximately $18000.00. I spoke with - different - there. The - - I spoke to said we had to pay $400.00 a month ( which I thought was going to be until loan was paid off ) when I called back for more information, I was told we could only make payments for... |
JPMorgan Chase Student loan can't repay my loan March 29, 2015 - I ca n't pay for my private student loans. They have ballooned to more than double what I borrowed. I feel like I have a payday '' student loan. They want me to pay over $220000.00, who can afford to pay that? They were marketed to me as a way to pay for the things you want or need while in college. To buy books, a nice apartment or even a new car. I got emails frequently saying it 's time to sign up again for your Chase Education One loan. I thought the Chase loans were different than the - - loans because - - mentions additional fees in their advertisements were as Chase did n... |