JPMorgan Chase Student Loan Complaint

JPMorgan Chase Student loan department,

Non-federal student loan Dealing with my lender or servicer Washington

School : - UniversityLocation : -, - took out my first loan in -/-/- to pay for college when my parents fell on hard times. The loan is with Chase for $11000.00 and has accumulated over $8800.00 in interested since the beginning of my loan. I have paid over $2800.00 on the loan but it continues to increase as payments have little impact on the principal of the loan. I began contacting Chase in -/-/- regarding issues with payment application and was told multiple times that payments are only applied to interest. By end of -/-/-, I had paid interest down to less than $300.00. Since then over $6000.00 has accumulated in less than 4 years. I have since contacted Chase on over - occasions. The various changing statements and loan notices have been confusing and difficult to understand often missing information regarding the accumulating interest. - of the major issues is the fluctuation in interest charged each month. I have been told interest incurs about $5.00 a day and can change each month resulting in variation in monthly interest. Therefore, Chase is unable to give me a calculated amount of interest for each month. I have also been told


ignored or responded with copies of statements for the last 6 months. I have requested an amortized schedule and was immediately denied. I was told this information would be available through my online account, but the online account only supplies access to most recent statements. Because Chase no longer provides student loans I was informed I can not refinance my loan with Chase. I am also unable to refinance this loan with my bank due to my student loan being drastically greater than my income. I have offered to settle on - different occasions, however I have not received responses for my request. I am struggling to pay my student debt and will eventually be unable to pay this loan at the rate it is increasing. I recently received a notice that my loan will be transfer to - in -.