Review and Analysis of over 112 financial product complaints in Virgin Islands
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 27, 2017 - What : Wells Fargo recently changed their online interface used for reviewing mortgage statements and making payment. I had no problems before the web change. After the change on multiple occassions, WF has misapplied the mortgage payment I submitted online. 1 ) I paid the regular P & I on a fixed 30 year product, and prepaid an additional amount. My mortgage statement only counted the prepaid amount, which would have resulted in a DLQ status if I had not checked my loan balance in the following days. I had to separately resubmit the P & I payment for it to be recognized. 2 ) The following mon... |
International City Mortgage, Inc. Mortgage credit decision / underwriting February 4, 2017 - I went through the entire process, submitted everything that I was asked, signed a contract, filled out application, got my credit pulled twice and basicall did everything I was asked to do. While waiting for the process to be completed, I sensed that there was something wrong with the process. I signed my contract the - of - - and my credit was pulled, which was n't a problem, however the representative - - - also known as - ) asked me for my bank statements and check stubs every month ( even up until - of this year - - ) ). The amount of excuses I received and t... |
Zions Bancorporation Bank account or service account opening, closing, or management November 17, 2016 - I wrote - checks to the United States Treasury, - checks in -/-/2016 and - check in -/-/2016 I will like to be able to make copies of these checks on my online bank account but they are not accessible to do so - all other checks that I have written on my bank account are printable except these - checks made out to the US Treasury. In the near past, I have had no problem with this matter and wonder why the stonewall by the Treasury Department is occurring now.... |
Credit Protection Association, L.P. Debt collection communication tactics frequent or repeated calls November 8, 2016 - During my absence from the territory ( from - to - upon retiring from civil service ), an individual i left as housesitter failed to pay the - bill registered in my name-the person moved out and never said anything. Unknown to me, the - Co had attempted to collect the monies owed and subsequently referred my name to the Credit Protection Ass'n, L.P. I was not aware of this situation until I returned to the territory after receiving medical care in the states on Wednesday - -, -. Upon learning about this situation, I contacted the agency - - in an effort to resolve th... |
TransUnion Intermediate Holdings, Inc. Credit reporting credit reporting company's investigation inadequate help over the phone September 25, 2016 - This call was regarding the issue back in - when I found out that Transunion had a glitch in there system that deleted all inquiries. By law they are suppose to notify customers about reinserting information on there reports and to date I have not received any notification. I call to ask to have my inquiries removed and they were giving me the - degree and I still was n't successful.... |
Nationstar Mortgage Mortgage credit decision / underwriting March 12, 2016 - Nationstar Mortgage is the servicer of my mortgage. They have been sending me emails soliciting me to refinance. These emails state that my " rate will adjust in - ''. While I do have an ARM loan, it is a 5 year arm originated in - - my first rate adjustment will not be until -. ... |
Wells Fargo & Company Bank account or service problems caused by my funds being low February 26, 2016 - Around - CALLED WELLS FARGO @ -, spoke to agent -, regarding an overdraft charge on my account 's statement of - 2016. I wanted to know why an overdraft fee was done when the balance, given for that day could more than cover the " overdraft '' she indicated to me that she could authorize a credit of $3.00 and some cents, the system would only permit that amount and she could not do the entire amount. She explained to me that there were pending charges given - -, which she could see that were included making the account with a negative balance. I asked her if she could send ... |
Banco Popular de Puerto Rico Credit card closing/cancelling account February 17, 2016 - I canceled a VISA card issued through Banco Popular because they are impossible to deal with including issues such as : you ca n't pay the credit card on line unless you have a checking account at Banco Popular, the wait time for their 'help ' line is always in Spanish first even though you press the number for English, and the wait time on the customer service lines is at least 20 minutes and many times up over one hour and many times they cut you off before finishing the call resulting in multiple calls. So, i canceled the card and destroyed the card as they indicated in the letter that I s... |
Loan Care Mortgage loan servicing, payments, escrow account January 21, 2016 - Experience is Knowledge, and Knowledge is power. - - - -. - -, - - - - -- ( - ) - Thursday, - -, - -. - -, VA - Attention : Consumer Solution Department As of - -, 2016 the named company received my mortgage as the Server. To date, I have received no correspondence from Loan Care. I contacted my old Mortgager and was informed to wait for a new loan number from the New Server, Loan Care. My transfer letter states that during the next sixty days, no late fees may be charged to me, until the Loan is properly transferred.... |
Citibank Credit card customer service / customer relations January 11, 2016 - The company refuses to send me a statement or at least give me access to my online account. They claim that since my account is " inactive '' ( meaning closed, i have n't used this credit card in years ) I am unable to view my information. I am STILL paying for this low-limit credit card from 2009 ( 28 % interest ) and I have a right to see what my balance and payment history is. They told me I just need to " call them '' any time I need to know something. Ive called twice and spoken to several people. They keep telling me that in order to help me they need my credit card number, however, I no... |
Banco Popular de Puerto Rico Bank account or service using a debit or atm card January 11, 2016 - My - debit card was mistakenly given to somebody else at a restaurant. My card was used by that somebody else to purchase $75.00 worth of shipping at the post office. My bank did not inform me that there would be a $50.00 surcharge added to my account for their " services ''. The investigation took two months and in the end only $25.00 was rebated back to my account. Does n't the bank have the obligation to inform me of this $50.00 surcharge that they claim is federally mandated? I would n't have wasted my time filing different claims and having the headache that I did, had I known ... |
Citibank Credit card identity theft / fraud / embezzlement December 14, 2015 - Citibank has seemingly had a major breach in their security system. I received a fraud alert call about a new card ( that had never been activated ) about a charge made from another country. I received the new card 3 days ago, after receiving a notice from Citibank 2-3 weeks ago that they would send me a new card due to a possible data breach. If the new card, which I had never used and had not activated, was used fraudulently, then there has to a breach either at the Citicard level or a vendor that they use. I am very concerned about this level of a breach. My account was closed but in my min... |
Citibank Credit card apr or interest rate August 28, 2015 - I contacted Citibank regarding my Home Depot Credit Card. We have been using the credit line heavily during the renovation of our home. I noticed that the interest rate on the card was at 25.99 %, and the amount of interest I have been charged as of my -, 2015 statement was over $3000.00!! I almost died! My Dad has a Home Depot credit card and his interest rate is only 17.99 %. I have always made payments on time to the account and do n't understand why the rate that I am being charged is so high. I called Customer Service to ask if my account could be reviewed and if my interest rate cou... |
Citibank Credit card closing/cancelling account August 25, 2015 - On -/-/- I made a payment on my Citi Card account ending in - using my checking account ending in -, which I have made in error because my payroll goes to my account ending in -. - I realized my mistake, so I made a payment for $2000.00 using my checking account ending in - and another payment on -/-/- using my account ending in - for $ --At this time, Citibank have attempted to process my payment on -/-/- which made my bank ending in - fine me a penalty of $60.00. Because I already made a payment as soon as I realized I made an error o... |
Bank of America Bank account or service problems caused by my funds being low June 1, 2015 - Because I 've had a history of making small purchases with my debit card ( like a $2.00 cup of coffee ) that later ends up costing me more than - the amount paid - when a check posts but the small purchase bounces '' despite having been authorized at the point of sale -, I decided a few years back to decouple my accounts. Now, I have - checking accounts, - with the same bank. - account is linked to the debit card I use regularly to make purchases and is also the account that my paycheck is deposited into. The other account I use to write checks from. Every - weeks when ... |
Broward Adjustment Services, Inc. Debt collection improper contact or sharing of info talked to a third party about my debt April 27, 2015 - I contacted Broward Adjustment Services ( BAS '' ) by phone to pay an outstanding debt that is owed to the University - - medical facilities. On - -, 2015, I authorized BAS to withdraw a payment from my checking account in the amount of $480.00 - to pay the total amount due in full. I was informed that my receipt would be the statement from my bank. In addition to the bank statement, I requested that BAS send me a written notice confirming that the payment was made, and that my account with the collection agency was closed. The representative who I spoke to that day updated by c... |