Review and analysis of 6 consumer complaints against Ford Motor Credit Company
Out of the 6 consumer complaints against Ford Motor Credit Company Credit Reporting, 50% were disputed by the consumer (i.e. the consumer was not happy with how Ford Motor Credit Company responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Ford Motor Credit Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Incorrect information on credit report | 6 |
Ford Motor Credit Company managing the loan or lease June 6, 2016 - On - -, -, my wife and I paid off our car loan with Ford Motor Credit. In - -, we had a 30 day late payment that was documented on our credit reports. Given that the original delinquency date is the date when an account first becomes past due, this account should be scheduled to be deleted in - -. However, we have checked all three credit reporting agencies and there is no date reported on our credit reports as to when this collection account will be remove. We have requested action to be executed by Ford Motor Credit numerous times to correct the report and place a remova... |
Ford Motor Credit Company managing the loan or lease June 2, 2016 - Ford Motor Credit is attempting to charge me a $100.00 fee for a " speeding ticket '' on my vehicle. Ford notified me of the ticket at some point in - 2016, and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100.00 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I had to call back and managed to speak to - - from the - Depa... |
Ford Motor Credit Company managing the loan or lease May 26, 2016 - I had previously disputed this account with the credit bureaus regarding several areas that I believe are reporting inaccurately. I would like documentation to verify the accuracy of the reporting on this account. This account was included in my bankruptcy and I feel that the information being reported in not accurate and a violation of the Fair Credit Reporting Act. Please provide me documentation proving the accuracy of the parts of your account : Payment History Date Opened High Balance Date Last Reported Current Balance Account status... |
Ford Motor Credit Company shopping for a loan or lease May 17, 2016 - I went into - - of - 3 years ago to buy a car. I told them I did n't want a leased car I did n't need - my credit was exceptional. I am elderly and can not see very well out of - eye and I did not see that the contract was for a leased car and the salesman kept covering up the paperwork. So I tried for 3 years to get out of the contract and I went to another car dealer - - and they said they could get me out the lease and before I knew it they stuck me in another car. They told me that they could n't bring the leased car on their lot and I had to sell it in - 's parking... |
Ford Motor Credit Company taking out the loan or lease May 3, 2016 - I turned in my - 2013 and took about another lease with - - -. They were supposed to make pay off the car and did so too late. After having Ford Credit calling me to make payments I repeatedly called - - - to pay the car off before the due date. They assured me they would and they did n't. They paid the car off 30 days after its due date and Ford Credit reported it under my namemail to the credit bureau. I have a letter from Ford Credit and - - - stating that they would resolve this and it is still showing in my credit. ... |
Ford Motor Credit Company shopping for a loan or lease April 15, 2016 - I purchased a - Ford Mustang GT from - and - Ford. In the closing stages of financing, the loan officer offered me a package that included gap insurance and an extended warranty for $1300.00. I accepted but after financing was done and I reviewed my paperwork it showed that I was charged $1300.00 for an extended warranty and another $700.00 for gap insurance. I told the finance manager what happened and he offered me a warranty program for oil changes for 3 years or - miles which ever came first. He drew up the paperwork and we both signed and I still have my copy. The compan... |
Ford Motor Credit Company problems when you are unable to pay April 13, 2016 - I purchased a vehicle in - and financed it with Primus financing the car was voluntarily repossessed because of an accident that occurred, and so I had to pay the balance of the loan off anyway. So from the time that I repossessed the car until it was paid off this was around - I believed that it was entirely pay off I had a statement from them on the stated how much I have paid but it was upwards towards $10000.00. So I thought that it had been paid in its entirety. So now - years later I get a letter that states that I owed them an additional $270.00. The letter stated that it w... |
Ford Motor Credit Company shopping for a loan or lease April 13, 2016 - In -, my wife purchased - vehicles with Ford, as part of our process to move to the US. I did n't apply with her because at the moment of the purchase, we were not married and I did n't have a social security card. one of these cars was bought with a loan from Ford Credit. In - -, once married and once I had accumulated enough credit history, we contacted Ford Credit in order to add me to the car loan. We applied and we provided all the information that Ford Credit required. After some conversations with their customer service department, we were required to provide a notarized cop... |
Ford Motor Credit Company managing the loan or lease April 8, 2016 - My vehicle was financed through Volvo Car Finance. I made my payments for several years through their website, Volvocarfinance.com. The website was shutdown. I have not received any communications whatsoever and did not know where to make my payments. I called Volvo Finance and they had no record of my account. After two full days of phone calls and research, I found that my vehicle was actually financed through -. I was then able to make a payment through their phone line. I made my last payment in - and found that I have $3600.00 remaining. This is for interest due to a period of tim... |
Ford Motor Credit Company problems when you are unable to pay April 6, 2016 - My father purchased a - - - Pickup from - - - in -, T- on -/-/-. My father was - - - at the time he purchased the pickup. He traded in a - - - pickup. Apparently, my late father did not attempt to negotiate with the dealer and paid full price. They gave him less than half of what - - - says was the trade in for the - - pickup. Additionally, they sold him extras that were included in the financing. My father passed away on - -, - so he had the truck less than one year before he died and he died owing Ford Motor Credit appro... |
Ford Motor Credit Company managing the loan or lease March 31, 2016 - I took a loan out with Ford Motor Company to boost my credit score, I 've been paying on time for over a year. Still nothing about the loan is reported on my reports. I have called the company to ask for resolution and to no avai, l time will not solve this issue by its self. When I shopped for the loan and agreed to the chosen loan it was with the understanding they reported to all three companys. ... |
Ford Motor Credit Company managing the loan or lease March 31, 2016 - I was in a car accident and my car was deemed a total loss. My insurance company paid off the lease and I had to pay the deductible. I paid more than - of the deductible, but before I could pay the rest it was considered a loss and charged off by Ford Credit. I only found this out when I received a copy of my credit report. I never received any phone calls or letters from Ford Credit stating that it was going to be considered a loss and charged off. When I called Ford Credit they told my Husband and me there was nothing they could do to change that. They claim that they notified us but we n... |
Ford Motor Credit Company taking out the loan or lease March 23, 2016 - addition to complaint -. I have - viable candidates to take over the truck lease I was left with through my boyfriends death. It was a joint lease. He has passed. leaving me. Again ... - people from - called me but refused to give their last names or ID # or any way for me to designate who I spoke to other than " - '' and " -. '' They still will not provide me with the paper work my boyfriends started to remove me from the lease, they act as if it doesn ' t exist. and if it does n't that 's fine, they should n't tie my hands then by acting like - is the only account holde... |
Ford Motor Credit Company taking out the loan or lease March 9, 2016 - -/-/- - - - sold me a used - Ford Cmax. FordCredit & dealer ran - hard inquiries on my credit, offered 5.55 % same as lender I had, so I went w/FordCredit. The car was being prepped so I returned the next day to sign. -/-/- FordCredit ran another hard inquiry ; dealer said my Fico was lower today so interest is raised to 7.5 %. I protest it 's Ford 's - hard inquiries pushing it down. We settled at 6.55 % with $2000.00 down, monthly pymt of $240.00 mo/60 mos. No negotiation on car price. A team member brought a warranty, saying the car needs one as i... |
Ford Motor Credit Company managing the loan or lease March 8, 2016 - I had a Ford Fiesta leased in Hawaii when I received -. Ford credit refused to honor the SCRA when I went to - for my -. They said the SCRA did n't apply to me because I was retiring. I did n't receive my orders until about 2 weeks before I had to leave so my only option to ground the vehicle was to pay off my lease of over $5000.00. After over a year of disputing and having them literally tell me they did n't care about soldiers -, I am still fighting to get my money refunded. ... |
Ford Motor Credit Company taking out the loan or lease March 8, 2016 - I went to a dealership in - Texas and bought a new F 250 I was approved for Ford Motor Credit if 5.45 interest rate after I signed legal documents and I left the finance manager printed out new copies and send them to Ford Motor Credit with my signature that she [email protected]. this all took place on - - of 2015 the dealer admitted to fault my first payment was due on - - I file a complaint with Ford Motor Credit on - - of 2015 I was told that it would not go on my credit as long as the company was at fault the company was at fault speaking about the dealer. I file a complain... |
Ford Motor Credit Company managing the loan or lease March 7, 2016 - Had a leased truck with boyfriend through Ford. We broke up. The boyfriend started paperwork to transfer the lease to his name only so I would be removed since we were no longer together. We were charged a transfer fee. He then passed away just after this was completed. Ford now acts like the transfer never happened and is looking to me to pay this. if the transfer was n't complete, they should refund that fee. I have asked for copies of the documents ( since according to them I am still on the account ) ... all documents including the transfer of lease forms. I received nothing. I was told my... |
Ford Motor Credit Company managing the loan or lease February 13, 2016 - FORD Credit failed to post my payment of $2000.00 to my account. This check cleared my bank on -/-/-. As they use a reader/scanner to deposit the check there is no back image available from the bank. I had to FA- -not email ) a copy of check # - that has cleared my account on -/-/-. In addition I have had to attach the screen shot of my account showing check # - clearing my account. This check was mailed on -/-/- WITH THE PAYMENT COUPON ENCLOSED!! The call center refused to help without the back of the check. clearly I can not provide what does not exist. Given the l... |
Ford Motor Credit Company problems when you are unable to pay January 30, 2016 - I co-signed on this vehicle, this case went to court in front of a judge and he adjured for this case to be dismissed. Ford Motor Credit 4 years after keeps reporting current late monthly payments after this was ordered to be dismissed by a judge. I need these folks to be told that this is illegal and they can not be doing this. ... |
Ford Motor Credit Company managing the loan or lease January 13, 2016 - I have my car loan with Ford Credit. My account number -. On -/-/-, I went on line to make my -/-/- payment but the on line payment screen indicated my account was current and my next payment due date was -/-/-. I have attached a copy of the screen shot for your reference. As a result, I did not remit my -/-/- payment. Again, the on line screen showed that my account was current and a payment was not due. I thought that either Ford was offering some type of skip a payment since my due date was showing as -/-/- or that since I had been making payments eve... |
Ford Motor Credit Company taking out the loan or lease taking out the loan or lease November 28, 2015 - I previously submitted CFPB complaint # -. - - of Ford Credit stated in her response to the CFPB complaint that a 30 day late pay for - 2014 is NOT being reported by - -. I have highlighted this statement on page - of - of attachments ( Ford Credits response ). 30 day late pays ARE being reported on my - and - for - of 2014. I have attached hereto ( i.e. pages - of - and - of - ). ... |
Ford Motor Credit Company managing the loan or lease managing the loan or lease November 17, 2015 - My car has been reported a total loss. Ford Total Loss Department and my insurance compnay drug their feet throughout the process causing my account to become severely delinquent. They over valued my car, and now I am stuck paying for the negative equity from my previous car financed thru them. My payment was reduced down to $210.00 approximately for 36 more months, mind you I have no car. They harass me and threaten to charge off loan when the loan becomes 2 months delinquent. My online access has be blocked so no payments can be made, and I have no clue what is owed because I receive no st... |
Ford Motor Credit Company taking out the loan or lease October 17, 2015 - At - - in - I took in a Certified Vehicle Certificate for a - Ford Mustang GT convertible which was not granted not disposed in my favor. I was treated unfairly, harassed, insulted by Visitors, Customers and entire staff at - - in -. I was informed by employee that nothing was in it for them, so they could n't grant my certificate. ... |
Ford Motor Credit Company managing the loan or lease October 13, 2015 - I am a victim of identity theft, I have filed a police report and a signed affidavit, someone received a loan on my name without my consent or knowledge with Volvo Finance, I have forwarded all the necessary documents to them and they are ignoring me and giving me the run around. ... |
Ford Motor Credit Company taking out the loan or lease October 13, 2015 - In - I received a letter in the mail from Ford. The letter contained my lease account number, make, model, year and balance of my current leased vehicle. The letter also had an offer from Ford - in large letters : Enjoy new. NowBuy or lease a new vehicle with Ford Credit and Ford will make up - payments on your car lease. - See letter from Ford attached ) Based on this letter, I went to Ford and turned in my car 3 months early, leased a new Ford and financed through Ford credit. The payments on my -/-/- Escape were $240.00 ; payment on my new lease vehicle, a -/-/- Escape ... |
Ford Motor Credit Company managing the loan or lease September 30, 2015 - Ford Motor Credit is reporting a repossession on my credit report that is inaccurate. The vehicle was never repossessed during the time i had a loan with them. ... |
Ford Motor Credit Company problems when you are unable to pay September 28, 2015 - Ford motor credit repossession our car -/-/-.We pay them $500.00 but they still took the car.Then turn it over to - & - - - law office who return put a lean on our property.We file bankruptcy - which we included them for the amount of $11000.00 which have they refuse to honor the court dismissal of this -/-/- discharge they will not remove the lean. ... |
Ford Motor Credit Company managing the loan or lease September 25, 2015 - I am co-buyer on a vehicle for my niece which does n't communicate with me anymore. I feel threaten by Ford Credit to jeopardized my credit due to my niece not paying. I have spoken to several different service reps at ford credit. I asked if they could contact my niece to find out if shes going to pay. I also asked if they could locate vehicle because I believe she has no intentions of paying.If I have to pay than I need vehicle in my possession. How do I handle this situation? ... |
Ford Motor Credit Company problems when you are unable to pay September 25, 2015 - I had a vehicle loan with Ford Credit. They had my phone # and Email account to contact me anytime they needed. They called and would leave messages of call us, but never an email or call mentioning that pay or we will repo your vehicle. In fact on their web site for my account it said nothing of pay by -/-/- date or we will repo vehicle. Suddenly on -/-/15 a tow truck comes at midnight and takes the vehicle, I ask the guy why and he says for Ford Credit. I go in and check my account online and it says the loan is past due but still no warning of repo. 3 days later still no warning of... |
Ford Motor Credit Company taking out the loan or lease September 18, 2015 - I contacted Lincoln Automotive Financial Services for a lease payoff on - occasions. I was quoted a dollar amount. When the dealer called to confirm the payoff amount for my early lease termination, he was instructed to call the dealership I leased the vehicle from ( - - - in - ). The payoff amount quoted was $1000.00 higher. I contacted the dealership and was told this was due to the early termination fee the dealership charges for terminating the lease early. I was not returning the vehicle to the dealership, it was being purchased by a new dealership. He could not substanti... |
Ford Motor Credit Company managing the loan or lease September 14, 2015 - FORD MOTOR CREDIT ( FMC ) was requested to provide proof of false information being reported on credit files .... I sent a letter regarding Authentic Statement of Account UCC Article 9 9-210. Below is a request that FMC has failed to comply with : I hereby certify and confirm this to be a true and correct statement of ac-counting as received by your office -/-/-. Pay Date Payment Principal Balance-/-/- - - - - - - - - Charge-off - - - Payoff Offer received with discount andAdjustment mad to affect amount due for settlement - - - N/A - Fina... |
Ford Motor Credit Company managing the loan or lease September 12, 2015 - I financed a vehicle through Ford Motor Credit in -/-/-. At the time I was making $50.00 an hour and paying for my loan was not a problem. I became totally - and got behind on my payments and I am nearing the end of my contract. I receive Social Security and - - payments which is my only income. I contacted Ford Motor Credit in -/-/- and made a $900.00 payment and advised the nice lady that I would pay at least that monthly in order to satisfy the loan. She told me that a person from her retail department would contact me and try to assist me to get back on tract. Instea... |
Ford Motor Credit Company disclosure verification of debt not given enough info to verify debt September 11, 2015 - -/-/- I voluntarily returned a Ford Truck to the Dealership asI could not afford the $830.00 payments. A third party collector tookthat case to court, without even properly serve me. I have been paying on this debt -/-/-. Never missed a payment. I have been asking them to send me a statement as to how they are applying the funds every month. I am aware there is an annual fee of 10 % that they charge. So far I paid over and beyond the amount due. They are refusing to provide me any kind of statements as to how they applied those monthly funds all these years. As far as I am concerne... |
Ford Motor Credit Company taking out the loan or lease September 11, 2015 - On - - I submitted a Right of Rescission letter to Ford Credit. I know that they ( Ford Credit - received the letter as I have a screen shot from the USPS showing that it was delivered. As per - U.S.C. -, the creditor has twenty - 20 - days to respond and return all of my property. It has been over 60 days and they have not responded. I have not received any correspondence by mail from Ford Credit. It is my understanding as per the code, ), '' within 20 days after receipt of a notice of rescission, the creditor shall return to the obligor any money or property given as ear... |
Ford Motor Credit Company managing the loan or lease September 10, 2015 - I leased a car from the - - in -, Florida and the manager told me that I could return it at the end of one year and negotiate a different lease with Ford Credit and pointed to - cars in his lot that he stated were returned prior to the end of their lease and just after one year and that it was acceptable to Ford Credit. I returned with my car on month eleven to discuss with the dealership and they referred me back to Ford Credit who informed me that they did not negotiate any leases and the manager had no right to make that statement to me. I returned the car and Ford Credit pursue... |
Ford Motor Credit Company problems when you are unable to pay September 10, 2015 - Myself and my grandfather had a sales contract for a 2014 -, of which we fell back on payments due to outstanding reasons. We were - payments behind and had contacted our lender in order to arrange a full payment of the past due amount to be paid along with the next payment. The day the check arrived, a repo company showed up at my home to repossess the vehicle. The repo man knocked on our door to find that my wife answered, he proceeded to ask if I was there and she told him no. At which time he forced the door open and entered my home. Our - service dogs attempted to protect my wife... |
Ford Motor Credit Company managing the loan or lease July 2, 2015 - After turning in my car, I received a bill that I did not recognize. I called FORD MOTOR company and they said it was for mileage. I offered to pay it on my - credit card, and they said that they do not take -. I made other arrangements to pay. They have been paid in FULL a few years ago and they are still reporting a collection on my credit report with this account being closed in 2009. I also made all the lease payments on time for 36 months due. ... |
Ford Motor Credit Company managing the loan or lease June 11, 2015 - My loan was reported to the credit bureau as past due and I never received a past due notice or call to resolve the issue in a timely matter. I am not a chronic debtor and any reporting to the credit bureau should be communicated in proactive measure. I am disappointed in the service response in trying to resolve this matter. According to the creditor this is their policy and they are not required to inform me of the delinquency. ... |
Ford Motor Credit Company managing the loan or lease June 11, 2015 - After turning in my car, I received a bill that I did not recognize. I called FORD MOTOR company and they said it was for mileage. I offered to pay it on my - credit card, and they said that they do not take -. I made other arrangements to pay. They have been paid in FULL a few years ago and they are still reporting a collection on my credit report with this account being closed in 2009. I also made all the lease payments on time for 36 months due. ... |
Ford Motor Credit Company taking out the loan or lease June 9, 2015 - When i was talking to the salesman ( - and the sales manager - - - they were offering me $11000.00 for my trade in car and a extra 55 days until my - payment was due along with a special finance at 3.9 % with a $1500.00 trade in assistance and $1500.00 in rebates. They tried to get me to pay the down-payment before i actually got to see the contract. So after waiting a lengthy amount of time and also continuously being pressured to make the down payment before i saw the contract i got a little suspicious and really wanted to see the contract before anything else was discus... |
Ford Motor Credit Company managing the loan or lease June 3, 2015 - My wife purchased a car from a - dealership in - -, New Jersey. This purchase was financed at the time of the purchase through Ford Motor Credit. The purchase consisted of a down payment with the balance to be paid in monthly installments over a - year term. On the same day financing was set up - we enrolled in automatic ( recurring ) payments from our deposit account. Nevertheless, each month my wife would log on to Ford Motor Credit 's web portal to make each installment payment and effectively overrode the auto-pay function. In the first part of this year we failed to manually m... |
Ford Motor Credit Company problems when you are unable to pay June 2, 2015 - I have had a loan with Ford Motor Credit since 2010. My car was finally down to the last payments. WELL I thought I had only owed $220.00 in late charges which would be paid and then be done. NOT so fast. They repoed my car on Mon - -. Said I owed a balance of! -. SO I had the money and said I will wire it, this was Monday morning. OH no you ca n't we have to wait to see if you are a Reinstatement or Redemtion state. I am in IL. Well I asked for them to explain what that meant and they said we can not tell you anymore you have to wait. OK wait for????????????????? Will you call me b... |
Ford Motor Credit Company problems when you are unable to pay June 1, 2015 - My ex wife was awarded a car in our divorce and is not making payments yet I am the one that the creditors call and harass my credit has already been destroyed I just want it to stop and why does my credit have to suffer ... |
Ford Motor Credit Company cont'd attempts collect debt not owed debt is not mine May 27, 2015 - my wages are being garnished for a debt that is not mine.I have received credit reports from - and this account is no where in my credit reports.After reading the writ of garnishment I noticed that the social security number *********** had been crossed out and my social security number *********** had been handwritten in.This is not my account and I feel like a victim to unfair debt collection. ... |
Ford Motor Credit Company managing the loan or lease May 19, 2015 - Jaguar Credit is listing inaccurate information on my - & - Credit Reports. I have written to the credit reporting agencies in an effort to resolve this inaccurate reporting information, but with no success ( Exhibit # - ). Jaguar Credit was listed in my Chapter - Bankruptcy filing dated -/-/2012 ( Exhibit # - ). Jaguar Credit is in violation of federal law and the Fair Credit Reporting Act. ... |
Ford Motor Credit Company managing the loan or lease May 19, 2015 - In 2007 my ex-wife and I -. I had - vehicles under my name which were with Ford Motor Credit as the cosigner, and - - - which I was the primary. The - proceedings lasted almost - years. On the last day of the court proceedings I communicated with both creditors trying to salvage my credit as best I could. Both FMC and - gave me no special treatment, their only advice was to pay both of the accounts in full by the close of the day, and the accounts can be removed from my credit bureau file after - years has past from the first deliquent reporting which was - 2007 f... |
Ford Motor Credit Company taking out the loan or lease May 19, 2015 - From the Desk of - - : - - - - - -, NY, - Email : -- -To Whom It May Concern, I am writing this letter in the hopes that you will help me with this unfair and overwhelmingSituation that I find myself in. I believe now that these original consumer lease agreement that was granted to me by Ford Credit Company was illegal and violated my rights as a consumer. I will list below some of the issues and facts that are the most obvious and reference. The Ford Dealer and the Company Ford Credit discriminate me by my national origins offer me - flipped loans wi... |
Ford Motor Credit Company shopping for a loan or lease May 12, 2015 - This auto finance agreement was paid in full over 15 years and I would like the content removed from my credit report. ... |
Ford Motor Credit Company problems when you are unable to pay April 28, 2015 - I was divorced in -/-/2011 and it was ordered that we each have our own vehicle in our own name within - days. He, Michael, died in -/-/2011 without following through on the order. I am asking to please have this debt removed from my credit report. Thank you.... |
Ford Motor Credit Company cont'd attempts collect debt not owed debt was paid April 20, 2015 - I owed Original Creditor : Ford Credit, approximately, $890.00, however, that was in 2001. I received a letter yesterday, attempting to Collect on this Over '' 10year, debt.This debt doen not even appear on my - Credit report. Would you please look '' into the Validity of this Nature, please. Thank-you, sincerely, - - -. ... |