Ford Motor Credit Company Consumer Loan Complaint

Vehicle lease Shopping for a loan or lease

Ford Motor Credit Company Consumer Loan department,

Vehicle lease Shopping for a loan or lease Idaho

I went into - - of - 3 years ago to buy a car. I told them I did n't want a leased car I did n't need - my credit was exceptional. I am elderly and can not see very well out of - eye and I did not see that the contract was for a leased car and the salesman kept covering up the paperwork. So I tried for 3 years to get out of the contract and I went to another car dealer - - and they said they could get me out the lease and before I knew it they stuck me in another car. They told me that they could n't bring the leased car on their lot and I had to sell it in - 's parking lot in -, Idaho or in my driveway. The salesman said he could sell it in - 's parking or in my driveway and could get me some extra money then he said he would take it back. His name was - and he was a floater ( whatever that means ). Then he said he was bringing people to my house to look at the car


did not make the last - payments because they had the car. The car was in excellent shape when I returned the car with - miles on it and now Ford Credit says I owe $870.00 for repairs to the car mats and damage to the car. I am a - living on a fixed income and was not able to pay it. They started sending me threatening letters and said they would zero out my credit. I feel that I was taken advantage of from the beginning I told them I did not want a leased car. My daughter had to pay the money because they were threatening to put a lien on my house and I have a reverse mortgage and I can not have liens on it or I will loose my house. I am finding out from other elderly people they have been treated the same way by these car dealerships and we have no voice. I have complained to the - and they could n't do anything. I also filled out paperwork and sent it to the Idaho - about - weeks ago and have not received a reply yet. I called them and they did n't seem to care about my situation.

Ford Motor Credit Company customer in Idaho
May 17, 2016

* Source: CFPB Complaint Database

Ford Motor Credit Company response to complaint:
Closed with explanation

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