Ford Motor Credit Company Consumer Loan Complaint

Ford Motor Credit Company Consumer loan department,

Vehicle loan Problems when you are unable to pay Illinois

I have had a loan with Ford Motor Credit since 2010. My car was finally down to the last payments. WELL I thought I had only owed $220.00 in late charges which would be paid and then be done. NOT so fast. They repoed my car on Mon - -. Said I owed a balance of! -. SO I had the money and said I will wire it, this was Monday morning. OH no you ca n't we have to wait to see if you are a Reinstatement or Redemtion state. I am in IL. Well I asked for them to explain what that meant and they said we can not tell you anymore you have to wait. OK wait for????????????????? Will you call me back? It will be 24 to 48 hours I was told. Mind you I had the $ $ offered to go pay it and heard you have to wait. SOOOO I found out within 5 min from the internet IL is both reinstatement and redemption. I called Ford back and said OK I can pay it off. IL is redemption. NO it does n't work that way. Then they proceeded to tell me I was


closed so I could not get my car anyway on Monday. They said go send a - -, which I did at -. I verified it with them and they said they would fax the paperwork to the tow place for the morning. I woke up Tuesday morning. Called the tow place WELL no paperwork. Called Ford back and my rep '' - said we have the wire but it has not been posted to the account. I said why??? She said the wrong account # ( currency exchange ) messed up. I said OK what do I have to do now? Well you have to wait 24 to 48 hours now to see where the error was. I said well cant you call - -?? Or should I cancel the transaction and redo it? OH it will be more confusing. WELL then what should I do??? She told me I was very demanding. UMMMM HELLO its my car I would like back. Then proceeded to tell me that she tried calling me a couple weeks before this happened and I did not return her call. I said well ... ... .... I never got a call. She said well I tried. Then I said ok now what can I do, I said can I speak to a supervisor?? She said you already have, I am hanging up now. Click. It was her - - ext - that made me feel like I was an idiot that knew nothing. She also spoke to my mother that way. VERY rude. Also - who I spoke to Monday morning. RUDE.. She told me to calm down. I told her I was calm and could she answer my questions. She said all I can tell you is wait. HMM OK. Also Paula who is a supervisor, and - . I am not happy with the way I was treated or spoke to. THEY need to learn how to interact with customers. I can get loud yes but only in defense of a rep treating me and talking to me like I am an Idiot friggin person who does n't know anything. I am still in the process of getting my car back. I was always told when in customer service you try to HELP the consumer NOT degrade them!!!! And Ford Motor Credit Company degrades their customers BIG TIME!!!