Review and analysis of 18 consumer complaints against Western Union
Out of the 18 consumer complaints against Western Union Other Financial Service, 6% were disputed by the consumer (i.e. the consumer was not happy with how Western Union responded to their complaint) and 94% were processed in a timely manner. 11% of consumer complaints against Western Union resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Lost or stolen money order | 9 |
| Fraud or scam | 4 |
| Unexpected/Other fees | 2 |
| Customer service/Customer relations | 2 |
| Advertising and marketing | 1 |
Western Union money was not available when promised December 18, 2015 - I have had many frustrating experiences with Western Union over the past year ( have never used them until this year ) and this latest experience is what led to filing this complaint. I initiated an international transaction with Western Union on - -, 2015 in which the confirmation email states the money would be available in the receiver 's country on - -, 2015. The receiver went this morning to collect the funds ( - -, 2015 ) at a Western Union office with ID and MTCN number in hand only to be told the money was not available for pick up. I immediately contacted Western Uni... |
Western Union making/receiving payments, sending money December 16, 2015 - An impostor faked to a company that fixed my computer remotely. He told me that I was overcharged and that the company moved to -. He wanted to send me a refund into my check card but the security chip on it hampered the move. He asked for my account number to wire the money and I did. I wired $900.00 instead of - I had paid to the company ( - computer repairs ). He called me to say that he send $900.00 into my account and that I could send in $500.00. I went to Western Union - and sent it. ( Tracking number -. Sender - -- . - - of transaction - Receiver -... |
December 16, 2015 - In -/-/-, I sent money from - to - via Western Union, while I could n't receive the money. They offered me quite a lot of solutions, which were totally useless actually. They also asked me to provide my personal information, such as my passport, my driver 's license and the address. They promised me that I would receive a refund check with Fedex tracking number, which never happened. The last email I received from them was on -/-/-, which asked me to wait with patience and I have been waiting for a whole semester. Today after I finished my final exam and tracked this transfer o... |
Western Union wrong amount charged or received December 7, 2015 - western union advertise on they side real-time currency ratesthis rate much different from actual rate you receiveagent from kiosk try to blame western union about this spared and western union supervisor blame agent. on they site on the moment I send the money rate was - and I receive - Today on forex USD to - is - ... |
Western Union money was not available when promised money was not available when promised December 3, 2015 - Hello, I used Western Union ( WU PAY ) service to send money to - for emergency on -/-/-. I call WU on -/-/- to see if they got money from my bank yet and they said due to technical issue so they have not received the money yet. I called my bank company to check if my money has been sent to WU and I was told that money has sent to WU. I called WU pay back and explained to them and was told to call back in 24 to 48 hours to check the status of the money. I called them back daily after the - and until the - I got an email like this : " Your payment was received on -. We sou... |
Western Union fraud or scam fraud or scam December 3, 2015 - Sent money to person by Western Union - and the person money sent to did not pass it on to the person that it was suppose to go to ... |
Western Union other transaction issues other transaction issues December 1, 2015 - This complaint is against Western Union Money transfer servicesI initiated a transfer on - - 2015 for the amount of $180.00 to be collected at an agent location in -. - # -. After waiting 2 weeks without the receiver getting the money I called WU on Fri - - - was told that there was a system issue with Western Union and the transfer would be escalated. I was told to wait for 24 to 48 hrs to receive a confirmation and was assured that the supervisor would call me back within this time frame with any updates. I did not get any form of confirmation or communication fro... |
Western Union money was not available when promised money was not available when promised November 23, 2015 - On Friday, - -, I scheduled a money transfer of $450.00 through Western Union ( WU ) to my son in Oregon through the Wupay ( billpay ). On Monday, - -, money was sent by ACH from my bank account to WU. The money as advertised should arrive in 3 days on Wednesday, - -. The money did not arrive so I called WU. They said that they had n't received the money and to wait a few days but in the meantime they would escalate the transfer to research. I called at - Friday, - - about the status and they said it was still not funded but it had been escalated and should just be... |
Western Union other transaction issues other transaction issues November 22, 2015 - On -/-/15 I initiated a money transfer via Western Union at - store # - to my bank which is out of state. I needed the cash there for payment of bills, and usual household expenses. On -/-/15 I received a text message from Western Union stating the deposit was delivered to my bank. On -/-/15 I called my bank, - Bank, who stated they did not have any record of a deposit in the amount I sent. -/-/15 I called Western union. In a recorded phone conversation, I was told that the money was rejected by my bank, as they do not accept western union transfers and I... |
Western Union other transaction issues other transaction issues November 22, 2015 - I sent a friend $100.00 via Western Union. On two occasions the recipient has attempted to pick up the money and on both occasions has been denied payment. I called Western Union customer service where I was told by the person I spoke to and then that person 's supervisor that Western Union has no control over it 's agents and whether or not they pay recipients. When I tried to cancel the transaction Western Union 's customer service refused without reason they simply said that they are not authorized to cancel a transaction which I do not believe. First their agents do n't have to pay funds... |
Western Union lost or stolen money order November 20, 2015 - Western Union is refusing to release funds of a money transfer and has given no good explanation other than " needs further validation ''. We, sender and receiver, contacted customer support repeatedly, even provided a letter from bank attesting that funds were released to WU on schedule - but not to avail. I attach the email from the money sender to WU with relevant details. ... |
Western Union other transaction issues other transaction issues November 17, 2015 - I have a Western Union money order that was made out to me. I tried to cash this money order at a WESTERN UNION facility. They do not cash their own money orders!! It seems Western Union will gladly accept someone 's money but will not give it to the person it is made out to. The only place to cash Western Union money orders is at check cashing places that charge 8-10 % of the amount! I just called around. This is ridiculous and takes advantage of the consumer. ... |
Western Union other service issues other service issues November 17, 2015 - On, - -, 2015, I sent $100.00 to - - who was in - atthe time. He did not have the proper identification required to collect thefunds that I sent him. I was told by Western Union to cancel the transaction. The transactionwas successfully cancelled by Western Union on - -, 2015. However, Ihave yet to receive a credit on my - debit card issued by - - -. ... |
Western Union fraud or scam fraud or scam November 16, 2015 - I sent money by Western Union to - - at -, IA for confirmation that I was the one to receive a packet from - -. He was sending a packet containing $50000.00 of his pay to me. I sent $200.00 for the confirmation then - informed me that I needed to send $530.00 to clear customs for the Federal Gov. to allow the packet to be put on a plane to be sent to me. I texted with - - about the $530.00 he agreed to pay $330.00 and I pay the balance of $200.00 which I paid also by Western Union. - - was to be sending money to help me with - as I am - which wou... |
Western Union other transaction issues other transaction issues November 11, 2015 - I initiated a money transfer online through Western Union. The next day I received an e-mail that the transfer was on hold until I called to provide additional information. I called that same day, provided information to the customer service representative and was told that everything was alright and the transfer would go through. The money was taken out of my bank account and several days later, the transfer still shows as processing on the WU website. I contacted WU through chat and later by phone only to be told that the transaction was cancelled by WU and that I would be receiving my money... |
Western Union fraud or scam fraud or scam November 5, 2015 - For the past 6 months I have used Orlandi Valuta via Western Union at - 's - in - Ca to send money to my father in law - - - every month in -. On - -, 2015 I sent the usual monthly amount to my father in law via Orlandi Valuta. It turns out my father in law was unable to retrieve his money, according to Orlandi Valuta I placed a call that same day to have the recipient name changed to - - and that the money was already retrieved by that person. Orlandi Valuta said they could not help me even though i explained to them I did not change the name of the recipient.... |
Western Union fraud or scam fraud or scam November 4, 2015 - An iPhone 6 was offered on - by - - with an email address of " -- '' She replied with a different email address of " - '' and stated she was from -, Ohio. When I suggested meeting to see the phone, she said she was in -, - and had the phone with her. She said she would arrange to have the phone sent to me by " Just In Time '' a parcel shipping service in -. I was asked to send $300.00 by Western Union to " - - - ''. The money was sent on - - and Just In Time promised delivery of the phone to me by - - -. When it was not received, I se... |
Western Union money was not available when promised money was not available when promised November 2, 2015 - I attempted Western Union money transfer to another country ( - ) using the service they call " WU Pay. '' This is an on-line billpay type transaction which Western Union advertises as allowing for funds to be obtained by receiving party in about 2 days. My account was debited on -/-/15 and as of -/-/15, my father was unable to obtain the funds. Multiple phone calls to Western Union were made with representatives assuring me that it had been cleared and the funds were available but he could not obtain the funds. On other occasions, I was told that there had been a hold on funds ... |
Western Union money was not available when promised money was not available when promised October 30, 2015 - Fund transfer was done on - - 2015 and suppose to be delivered to receiver by - - 2015 but till - - fund not received. As per Western Union money delivered to Receiver 's bank and Case - was opened and resolution till today. receiver have to go to the bank every day to check but no fund in the account and receiver 's bank has no record of fund transfer received from Western Union. ... |
Western Union other transaction issues other transaction issues October 28, 2015 - I was wired money by my sister across the country. I went to the nearest western union licensed against. There were probably - or - other customers in the store. I go to grab a slip that I 'm supposed to write my private information on including : my password, phone number, address, and that same information about my sister the sender of money. When I ask for a form to fill out he says do n't worry about just tell me the information. So I provide him with the information but because it is not written down I believe he put the password in wrong. He says " The passwords wrong I can help yo... |
Western Union money was not available when promised money was not available when promised October 28, 2015 - Money has been sent by Western Union to private party in -. I received information that money can be received in - - WU reps. - women walk for - miles to get it but in - reps told her that is WU system doesnt work. She has to walk back by rough road w/o pavement. ... |
Western Union money was not available when promised money was not available when promised October 28, 2015 - This is about Western Union money transfer to another country. I sent a money transfer in - -, 2015 to a relative who is not very mobile and is easily tired. My relative went to the Western Union agent in that country and was told that there was an error. I called up Western Union and was told to cancel the transaction and that the money will be refunded to my bank account and to make another WU transfer. I cancelled the first transaction and made another transfer. For this - transaction dated - -, 2015, my relative was told that there was an error but the agent can not tell wha... |
Western Union other transaction issues other transaction issues October 26, 2015 - I have tried to transfer money to a bank in - and WU wrote, on - -, 2015, that the transaction went through : - -, Thank you. The payment for your money transfer has been received. It will be available in - - - - - account by - -, 2015. If you have any questions, contact us anytime. Thanks for using Western Union. -This is your proof of payment for the money transfer below. -Your tracking number ( MTCN ) is : -Transaction Date : - -, 2015 - ETHowever, on the same day ( -/-/2015 ), I received this email : Dear - - , Money Tr... |
Western Union other service issues other service issues October 21, 2015 - I did an online money transfer to Western Union in the amount of $500.00 ; which was paid through my bank and funded on-/-/15. One day after, I called just to make sure that they receive he money I wired and I was told that I can go ahead and tell the receiver in the - that the money can be picked already. My aunt who is senior citizen had been back and forth to the pick up location in - and was told that the money is " held " by the sender. I had made - other calls to Western Union and each time they told me to be rest assured that the money can be picked up already. I called... |
Western Union other transaction issues other transaction issues October 21, 2015 - I sent money using Western Union to my stepson in -. ( My tracking number ( - ) is : - Transaction Date : - -, 2015 - ET ) The money was a direct transfer from my bank account to my stepsons bank at -. After calling Western Union on - the lied an told me that my bank will not release the funds for 5 days but in fact the money was Debited on - and posted on -/-My stepson is not able to get the money even after calling western union as instructed when I did the transfer. They told him that I needed to call western union before he could get the money. When I call... |
Western Union fraud or scam fraud or scam October 19, 2015 - I am writing because Western Union is not taking sufficient steps to prevent fraud or identity theft against consumers. I received a letter in the mail stating that I had transferred funds on a specific date and that these funds had not yet been retrieved. As I had never transferred funds through Western Union, I contacted their Consumer Fraud Hotline. After explaining the situation and citing the specific letter I had received, the representative was able to tell me the location of the transaction and that cash had been sent using my name, address, and date of birth. I explained that I had no... |
Western Union fraud or scam fraud or scam October 19, 2015 - I sent money by western union to a person - to adopt a - - puppy then got hit up for insurance, a new crate, then the deliverey person got robbed and needed even more money. I was scammed bad. I want other people to be aware of this. I sent - of my hard earned money for nothing. ... |
Western Union other transaction issues October 17, 2015 - My employer transfered my salary through western union on - - has yet to credit my account. After many calls and lies ranging from the money was stolen by the bank and is in my account I find out that the western union in America still has not transfered the money and it with them. A second payment made a week later turned up in my account this week. Wu who denied having the payment now admit that it was their mistake. How can I make a complaint and ensure that western union are made accountable for this? ... |
Western Union other transaction issues October 14, 2015 - I went to a Western Union provider and filled out the order to send $470.00 but added a test question '' because the recipient had his wallet stolen and did not have an ID. The transaction went thru and printed me a receipt. The charge for the service was $40.00 When my friend went to pick up the money he could not because the test question '' was not listed on the transaction. The reason is that Western Union has a rule that you can not send amounts over $290.00 with a test question ''. So he could not get the money. I called and they told me to go back and get a refund. So I did but... |
October 12, 2015 - On - -, 2015 I received a call from - then I picked it up, a guy named - - told me that he worked for - for grant money. Then - told me that I was qualified for - $ I was excited then he asked me for all of my information including my social number.I gave him all of my info than he transferred to a different number which is - they asked me to send a - $ fee than I could have - $.00 They have more numbers which are -, -, and -. If those numbers call you do n't pick up and block the numbers. ... |
October 12, 2015 - hello, i know that there has been a misunderstanding, about my money.at first I did n't think this would happen to me - and I have become a victim until this very day.i have not received anything back and the proposal that was made too me to get wire transfers-delivered ; is all a hoax.not a matter of business.i have put in a complaint before, but nothing was done or said about it.the company or party grant solutions, took money from me and never followed through with reimbursing me any payment's.the amount is very plain too see that somrthing is wrong with them. ( - ). '' ... |
Western Union other transaction issues October 11, 2015 - I was in - and needed to obtain -. Due to problems with being required to have a pin to use a Credit card in the automats the banks operate in the - area ( - - - region ), it was suggested that I use Western Union - WU -. So I went to the local - - and talked with them. This led me to going online to the WU site and getting it to US English '' ( Regional issue based on IP addresses ... ). I was involved with them via a chat session and it was explained to me what I had to do and that it would be possible to effect this within an hour or so. The first step was to ... |
October 9, 2015 - On - -, 2015 Recieved a call @ - - from ( whom I thought was ) - - ( - ) He briefly stated he was in jail in - -, NV and needed bail. He stated he was in an accident and was hit by a - woman but failed a - test. He stated I would recieve a call from his attorney - - ( - ) from - - in a few minutes. I told him no problem and waited for the call. - - - called me @ - - and explained the jail circumstances and I agreed to post bail for my friend. Bail was sent to - - in -. He explained this was a normal procedure to send funds... |
Western Union other transaction issues October 5, 2015 - Western Union is denying money transfers services between myself and - - in -. The money that I transfer is from Social Security and part-time employment as a Customer Sales Associate for - - - in -, -. All money transfers that I send are intended to pay for rent, food, medical care and comfort for -, my - yr old biological son, - - - - and her - yr old daughter - - -. My intent is to marry -. Our - Attorney was not able us annul so I unknowingly left - - pregnant in - and returned to - to for - Immigration, and Legal H... |
Western Union other transaction issues October 2, 2015 - On - - of 2015, I sent - - dollars to a friend of mine in - ; that same day he tried to get the money, but was unable to get the money because they said that he needed to fax his picture ID, and when he tried to do so, they told him that the fax number was not correct. He was unable to get the money, then he tried again the following day but still he was n't able to get the money. On Wednesday I called Western Union and asked for my money back, they kept transferring me to a different person and later hung up on me. On - - I went to the place that represents Western Union ... |
Western Union other transaction issues September 22, 2015 - I contacted Western Union for an issue with the funds attached with my Western Union account. I contacted Western Union on -/-/2015 at - - in regards to changing the name of the receiver for my Western Union payment. The first person I spoke with was pleasant and helpful, then the supervisor was called because the number was n't the same as the number on file. I explained that I had already changed the number and that the new telephone number was all I had. - then told me that it was a compliance department problem and they were the only ones able to correct the situation '' he tol... |
Western Union other transaction issues September 18, 2015 - I have wired $23.00 and transfer fee of $5.00 to the - on - - with MTCN -. The transaction did not go through but Western Union did not refund the total of $28.00. They said there was an error in the recipient 's account. I told them that it was not anybody 's fault so I just want to get refunded but they saod they will not return my money back. ... |
Western Union money was not available when promised September 9, 2015 - - used wester union online services to transfer - $ to my overseas bank account with - bank -. I did the transaction on - - 2015. The money has not reached my bank account in - till now. I have already escalated this issue with Western Union on - - 2015. Since then i have been calling western union customer care and they have always given false status and have been transferring my call to various departments, they have also told me that money will be refunded to my account but have not refunded till now. I have been harrased by there operators for hours during the ca... |
Western Union money was not available when promised September 6, 2015 - I sent money thru western union on -/-/15 amounting to $2700.00 for emergency surgery of my sister and was told that the fund will be readily available. My sister tried to get the money on - authorized western union office in the - - such as - and - but was told that the money is not available and they do n't have enough funds asked to come back on -/-/15 which is 5 days after the money was sent, she as also advised by the - agent to leave the claim form without the money being released which sounded kinda fraudulent. I called the customer service here in the US... |
September 4, 2015 - On - - I used Western Union 's online services -. On the web page this company offers a high level of security for all transactions, - of them is that the receiver will got the - - Track number - to receive the money. The problem was that I never give to him the - number, but he just knowing my first and last-name, and knowing my phone number could call to Western U. to change, first the receiver name ( for this change I never received a change confirmation to my mail account, in addition he needed the amount and the date of the transfer so, how this was a trade transac... |
Western Union wrong amount charged or received July 16, 2015 - On - - 2015, I made a money transfer ofr $100.00 through Western Union to -. Western Union gave me an exchange rate of - - to the dollar. I later found out that the exchange rate at the time of this transfer, was - - to the dollar. This means I was ripped off to the tune of - - at the point of exchange. Millions of - immigrants, remit money to families to the tune of millions in a day and Western Union charges fees for these services. To shortchange customers in addition to these fees, is unconscionable and a fraud. 1. I am requesting an investigation of this tr... |
Western Union other transaction issues July 15, 2015 - ON -/-/2015 I SENT - TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN - AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND. A REFUNDED CAN NOT BE RETURNED TO THE ACCOUNT BECAUSE THAT ACCOUNT HAS BEEN CLOSED AS A RESULT OF THIS MATTER. ON -/-/2015 I SENT - TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN - AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND THIS ALSO CAN NOT BE RETURNED TO MY NOW CLOSED CHECKING ACCOUNT AND WU HAS BEEN TOLD THIS OVER AND OVER. I RECIEVE NEW LIES FROM THEM DAILY ABOUT WHERE MY MONEY IS AND THE REFUSE TO FOLLOW THROUGH... |
Western Union money was not available when promised July 13, 2015 - I sent money through Western Union. It has been over - weeks and money is n't there. WU has simply not helped track the money and keep saying that money has been transferred to the bank, which bank denies. I have now spent number of hours trying to solve this and WU has not offered any resolution and keeps delaying the matter. ... |
Western Union deposits and withdrawals July 12, 2015 - I sent a western union ebill ( WU Pay ) for the amount of $260.00 to Western Union which was withdrawn from my account on -/-/15. The should have been available in 1- 3 days. After 3 days, I did n't receive a email confirmation of the funds being available in my western union account. I called - -, - - and - - and was told my funds were not available because my bank did not release the funds. Each day I called I was told they were escalating my issue to the WU department and will be notified in 24 hours ( I never was notified ) .On - -, a representative of my cr... |
Western Union other transaction issues July 10, 2015 - I make a Money Transfer by Western Union from - to - -. I receive a MTCN number for the transaction, but when I went to take the money the western union agent do not have all the money necessary to pay me ( total amount of $180000.00 - american dollars ). So I receive two checks : one of $100000.00 and other of $80000.00. The problem is that when I deposit these checks in my bank accounts - - Bank - the bank refused the check of $100000.00, saying that the check does not have founds and close my account and hold this check for many days. When I receive the checks back... |
Western Union other transaction issues July 8, 2015 - $3.00 REFUND REFUSED FROM A FAILED WESTERN UNION - -I MADE A MONEY TRANSFER THROUGH WESTERN UNION AT THE - STORE - - - -, DE ( - ) - MANAGER -. THE TRANSACTION NUMBER SHOWED AS VALID THROUGH WESTERN UNION TRACKING ONLINE. ' '' SEE ATTACHMENT ''. HOWEVER THE RECIPIENT WAS TOLD THE - NUMBER WAS INVALID. AND THEREAFTER IT WAS NO LONGER VALID WITH ONLINE TRACKING. - MANAGER - SAID WESTERN UNION HAS TOLD HER IT HAS CREDITED BACK THIS AMOUNT TO THE - STORE BUT SHE SAYS IT WAS NOT. AND IF IT WAS THE MA-IMUM REFUND I COULD RECEIVE IS $990.00 ACCORDING TO C... |
Western Union other transaction issues July 7, 2015 - My wife used to send money to -. she died - 2015. I continued to send money but did not delete her name or add mine. requested refund of - due to non contact of recipient. Faxed copy of death cert, - forms of gov id and notarized signature. WU req Letter of Probate. Assets devolved to me and probate not necessary and did not occur. My wife died in - and could not have sent money in -. Common sense should prevail. ... |
Western Union incorrect/missing disclosures or info July 7, 2015 - 1. Wester Union have money transfer program from a Bank account to Bank Account for no charge but it never works. 2. Alternatively you will pay $5.00 for money to be picked up at Western Union. Once I did that it put money on hold, and is asking for receiver scanned photo ID, which if I knew before committing to transaction would have canceled it. Now Western Union will not cancel the transaction without a written letter of explanation. ... |
Western Union unexpected/other fees July 7, 2015 - When I deposited a Western Union money order into my checking account, it was not honored by Western Union. As a result I incurred $10.00 in fees from my bank. Further, Western Union stopped payment on the money order. When I called Western Union to correct this, the person I spoke to told me to send them a copy of the money order and the money order receipt. The person I spoke to specifically told me I would not be charged any fees since the money order was valid and the problem was not my fault. Even though I followed their requirements, They sent me a check for $480.00, and not the valu... |
July 7, 2015 - I found a - Bulldog for sale on - after finding thepuppy I thought was right for me I contacted the individual whichwas through his email listed on his -. After initial email at ( -PDT ) on - - the individual responded back with a lengthy emailat ( - PDT ) with pictures of puppies for sale. He inquired aboutwhat type of living conditions would the puppy be in have we everowned a puppy of this breed, etc. After - emails on the -/-/-I sent an initial $300.00 via Western Union tracking number at ( - PDT ) to - - at - - - - the - Bulldog was s... |