Western Union Money Transfers Complaint

Western Union Money transfers department,

Domestic (US) money transfer Other transaction issues Georgia

I went to a Western Union provider and filled out the order to send $470.00 but added a test question '' because the recipient had his wallet stolen and did not have an ID. The transaction went thru and printed me a receipt. The charge for the service was $40.00 When my friend went to pick up the money he could not because the test question '' was not listed on the transaction. The reason is that Western Union has a rule that you can not send amounts over $290.00 with a test question ''. So he could not get the money. I called and they told me to go back and get a refund. So I did but they said they would not refund the $40.00 fee for sending the money. I do n't understand how they can charge me for this when I was not informed that this transaction would not be deliverable. I was printed a receipt. Their system should have not let this undeliverable '' transaction to complete. I think their software should have kicked this back and should have not allowed this transaction to complete. I want my $40.00 back