Western Union Other Financial Service Complaint

Money order Unexpected/Other fees

Western Union Other financial service department,

Money order Unexpected/Other fees Mississippi

When I deposited a Western Union money order into my checking account, it was not honored by Western Union. As a result I incurred $10.00 in fees from my bank. Further, Western Union stopped payment on the money order. When I called Western Union to correct this, the person I spoke to told me to send them a copy of the money order and the money order receipt. The person I spoke to specifically told me I would not be charged any fees since the money order was valid and the problem was not my fault. Even though I followed their requirements, They sent me a check for $480.00, and not the value of the original money order - $500.00.

Western Union customer in Mississippi
Jul 07, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with monetary relief

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