Western Union Bank Account Or Service Complaint

Western Union Bank account or service department,

Other bank product/service Deposits and withdrawals Texas

I sent a western union ebill ( WU Pay ) for the amount of $260.00 to Western Union which was withdrawn from my account on -/-/15. The should have been available in 1- 3 days. After 3 days, I did n't receive a email confirmation of the funds being available in my western union account. I called - -, - - and - - and was told my funds were not available because my bank did not release the funds. Each day I called I was told they were escalating my issue to the WU department and will be notified in 24 hours ( I never was notified ) .On - -, a representative of my credit union on I conference called Western Union. My credit union representative spoke with a Western Union representative and confirmed the funds were released on -/-/15. The Western Union representative stated he will escalate the issue. However, i have not received a refund of my money. I 'm concerned that Western Union is using this lost funds '' tactic to keep funds that are somehow lost in cyberspace. How many people has this happened to?