Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Other transaction issues Maryland

I contacted Western Union for an issue with the funds attached with my Western Union account. I contacted Western Union on -/-/2015 at - - in regards to changing the name of the receiver for my Western Union payment. The first person I spoke with was pleasant and helpful, then the supervisor was called because the number was n't the same as the number on file. I explained that I had already changed the number and that the new telephone number was all I had. - then told me that it was a compliance department problem and they were the only ones able to correct the situation '' he told proceeded to tell me to hang up because know one would help me ''. After demanding someone else to speak with, he placed me on the line with a compliance officer who told me that it was in fact the customer service department and them only who could handle such a situation ''. -, the alleged customer service manager at that point because immensely disrespectful and rude. He then transferred me to another person, a woman by the name of -, who was acted as if she was clueless on the processes of the customer service department. She then placed me on hold for 35 minutes and then hung up the telephone. I am overall disgusted and dismayed with the care I received on the telephone and hope that this situation never happens to anyone else.