Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Fraud or scam Massachusetts

In -/-/-, I sent money from - to - via Western Union, while I could n't receive the money. They offered me quite a lot of solutions, which were totally useless actually. They also asked me to provide my personal information, such as my passport, my driver 's license and the address. They promised me that I would receive a refund check with Fedex tracking number, which never happened. The last email I received from them was on -/-/-, which asked me to wait with patience and I have been waiting for a whole semester. Today after I finished my final exam and tracked this transfer on their website. I was shocked by the word " We could not find any records that match the information you provided. Please try again. '' It is my first year that I came to - from -. I have not idea if it is kind of fraud. BTW just in case there is confusion, this transfer was sent from the online bank of my account in - to myself in -.