Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Money was not available when promised Indiana

- used wester union online services to transfer - $ to my overseas bank account with - bank -. I did the transaction on - - 2015. The money has not reached my bank account in - till now. I have already escalated this issue with Western Union on - - 2015. Since then i have been calling western union customer care and they have always given false status and have been transferring my call to various departments, they have also told me that money will be refunded to my account but have not refunded till now. I have been harrased by there operators for hours during the call. They even hang up on me various times and have kept transferring my call to various departments who have no clue about the issue. Till today alsowhen i called them they told me that it has been transferred and when i reported its not there then they told me that they will have to escalate the issue and it will take - business days.They are not even telling me the status and holding up my money. Please find the transaction details : western union online id : -- number ( MTCN ) : - I am attaching the statement of - bank for - which shows that money has not been transferred till now. The statement is password protected and the password to open is : -.