Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Money was not available when promised Money was not available when promised Nevada

Hello, I used Western Union ( WU PAY ) service to send money to - for emergency on -/-/-. I call WU on -/-/- to see if they got money from my bank yet and they said due to technical issue so they have not received the money yet. I called my bank company to check if my money has been sent to WU and I was told that money has sent to WU. I called WU pay back and explained to them and was told to call back in 24 to 48 hours to check the status of the money. I called them back daily after the - and until the - I got an email like this : " Your payment was received on -. We sought the assistance of our escalations team to allocate your payment to the order. We had a technical issue that was identified and in the process of fixing it. We will notify you once response is receive. We do apologize for the inconvenience. " I called them right after the email on the - and was told my transaction has been cancelled and I will receive the refund within 3-5 busniness days. I questioned them why did not they notify me about the cancellation and the answer was : " you did not receive an email from us yet? I am so sorry if you did not " Today is -/-/- and after spent 5 hours of talking, waiting from dept to dept I still have not received my refund yet.