Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Other transaction issues Other transaction issues Virginia

I have tried to transfer money to a bank in - and WU wrote, on - -, 2015, that the transaction went through : - -, Thank you. The payment for your money transfer has been received. It will be available in - - - - - account by - -, 2015. If you have any questions, contact us anytime. Thanks for using Western Union.


-Your tracking number ( MTCN ) is : -Transaction Date : - -, 2015 - ETHowever, on the same day ( -/-/2015 ), I received this email : Dear - - , Money Transfer Control Number ( MTCN ) : -We have received your order, however, we regret we are unable to process your transaction at this time. If you feel this action is in error or have further questions as to why your transaction was declined, please contact us online or by phone at -. We regret any inconvenience this action has caused. As an alternative, you may send money using cash from a Western Union Agent location. You can find an Agent location on our Web site. For additional information, visit us at www.westernunion.com. Thank you for using Western Union! then, on - -, I receive this email : Dear - -, Your tracking number ( MTCN ) is : -We received your request to cancel your money transfer. If your account has been debited, we 'll refund the money transfer amount and fee to you. Send money at one of our agent locations. Find your nearest agent location now. Thank you for using Western UnionNow, I have never sent a request to cancel the money transfer ; this is a lie. I have received the refund, however I was charged for the transaction! It 's a matter of principle that the business should not charge for their botched service. Even if the fee is just $5.00, it is outrageous. I have filed complaint with WU on -/-/- but I am yet to hear from them and my call to WU today was as if I was talking to a wall. The customer service assistant could not help me. " Money Sent from - to - -Thank you for submitting your question, we will be getting back to you in 1 business dayReference Number : - ''