Morgan Stanley Bank Account Or Service Complaint

Other bank product/service Problems caused by my funds being low

Morgan Stanley Bank account or service department,

Other bank product/service Problems caused by my funds being low Virginia

My wife and I have - IRAs with Morgan Stanley. Since our balances were below a certain amount ( - have a little less that $2900.00, but over $2500.00 ) they have been selling off shares every year to pay a " past due acct fee '' totaling $50.00 to $150.00 per year ( the statements and wording is hard to understand ) Last year was the first time I realized what they were doing. So of course the accounts have never gained much in value, as the fees wo n't allow it. My wife 's account ends is - So the company that should be helping me accumulate wealth is doing just the opposite to me and my wife. What is surprising is that I 've been with them since around 1996 and have a third account that has had values between $25000.00 to $50000.00 and no advisor has ever suggested that I do something different to avoid these fees.

Morgan Stanley customer in Virginia
Dec 23, 2015

* Source: CFPB Complaint Database

Morgan Stanley response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Morgan StanleyComplaint HistoryComplaints4/20127/20132/201512/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Morgan StanleyProblems caused by my funds being low100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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