Morgan Stanley Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Morgan Stanley Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting California

To whom it may concern, To those that follow the markets you might know that - interest rates will rise over the next few years. But if you 're not aware of financial trends, a 1 year adjustable mortgage might sound tempting but it is utterly foolish since such a mortgage will only get more expensive over the next few years. Hence my surprise when - sent me offer to swap my 30 year fixed rate mortgage for a 1 year adjustable mortgage based on the -. Are we going to get into the same mess that brought ruin to both - - and - - - years ago? Why is - offering products that they know are not in the best interests of consumers? Please ask - why they think this is a good offer? Why are they not offering me a 30 year fixed mortgage refinance?

Morgan Stanley customer in California
Mar 23, 2015

* Source: CFPB Complaint Database

Morgan Stanley response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Morgan StanleyComplaint HistoryComplaints3/20127/20129/201311/20139/20143/20157/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Morgan StanleyCredit decision / Underwriting71.4%14.3%14.3%Closed with explanationClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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