Morgan Stanley Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Morgan Stanley Mortgage department,

Conventional fixed mortgage Settlement process and costs Oklahoma

My financial advisor referred me to their - - department when I told them thay I was going to buy a house. I was approved for a loan and I started looking for houses in my price range. When I found the house that I wanted I locked in my rate and started the application process. Throughout the process they exhibited poor communication and started asking for documents a couple of days before closing. Two days before closing they contacted me to finalize numbers, including my monthly payment which was quoted to be $1500.00. When I got to the closing table I discovered that monthly payment would actually be $1700.00. When they informed me of this payment I felt like my back was against the wall because I was afraid being sued by the seller and I felt I had no choice but to sign. Since my closing two weeks ago I have been under duress on how I am going to make my monthly payment. On my Truth In Lending Disclosure they quoted my taxes and insurance to be $290.00 a month. As a normal consumer this number did n't seem out of the ordinary to me. In doing my research I have been made aware that several professionals from Morgan Stanley Home Loans neglected to change the property tax number to the correct amount even after they were told by the title company on - occasions that their estimated property taxes needed to be adjusted. Morgan Stanley Home Loans were negligent on several occasions. I am now stuck with a mortgage payment I ca n't afford.

Morgan Stanley customer in Oklahoma
Nov 06, 2015

* Source: CFPB Complaint Database

Morgan Stanley response to complaint:
Closed with explanation

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