Morgan Stanley Mortgage Complaint

Morgan Stanley Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Colorado

Saxon sold our borrowers loan to - and I have been trying to get a release, - got back to me and said yes. The release dept discovered that yes they did receive this file from Saxon when they closed but Saxon had already liquidated and charged off the account so all - did was upload the file and did nothing on it as they realized Saxon sent them an already closed out file. They said they have several like this. With Saxon no longer in business, - did give me - number that is still in use where they just handle archived files. I called that number and it is nothing more than a message and it states if you are looking for a release you have to mail it in and gave a - then says thank you goodbye and hangs up. You can not get a live person at all. I can mail it out however I can not even do - with a -. Just let me know what you would like me to do.