Morgan Stanley Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Morgan Stanley Bank account or service department,

Other bank product/service Account opening, closing, or management New Mexico

Morgan Stanley mis-reported our - - contributions to the -, incorrectly completing - forms - ; causing the - to review our tax return and assess a liability not actually owed to them. We discussed this with -, and they said they just needed the amended - 's accurately reporting the deposits and applicable tax years from Morgan Stanley, then would retract the liability and close the file. Morgan Stanley has consistently refused for months and months now to revise the forms. Eventually - withheld funds from our - tax refund to satisfy the improperly assessed liability. So Morgan Stanley has cost us $10000.00! And not to mention continuing frustration, time, energy, and more money in dealing with them.

Morgan Stanley customer in New Mexico
Jan 27, 2016

* Source: CFPB Complaint Database

Morgan Stanley response to complaint:
Closed with explanation

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