Review and analysis of over 62 complaints against Santander Consumer USA Holdings Inc
Santander Consumer USA Holdings Inc consumers have reported over 62 official complaints related to Managing the loan or lease. Out of the 62 consumer complaints against Santander Consumer USA Holdings Inc, 40% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA Holdings Inc responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Santander Consumer USA Holdings Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease June 6, 2016 - We have an auto loan through Santander financing for our car. On - - our car was totaled out by hail. Our insurance company payout for the car did n't cover the entire amount of the loan. So they would not pay the loan off. Our insurance company offered us the option to buy our car back for 15 % of the value of our car before being totaled. Santander told the insurance company they could NOT let us buy the salvaged car and that Santander will be buying the car back from the insurance company. So my complaint is this.. How can a company not allow us to buy a salvaged car from the insuranc... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease June 4, 2016 - I was shocked when I reviewed my credit report and found several late payments on the dates below : 30 days past due as - 2011... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 31, 2016 - This complaint is about santander consumer usa i debated the terms of agreement and won the debate, however they reported it twice on my credit they claim they only reported it once however the - still show on my report. They say that its not on my report and can not and will not do anymore.... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 28, 2016 - Santander is violating the Fair Credit Reporting Act in many ways and they are causing serious harm and damage to my credit as a result of their inaccurate reporting. The information they are reporting on - and - is inconsistent and should not be tolerated. 1. They are reporting - different addresses on the credit report. The address on - is for the first payment, before the deal is funded. The address on - ( once Googled ) does not link to any Santander dealership. I see places with - -, but not - - as is reported on -. 2. They are reporting different late ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 27, 2016 - I financed a vehicle in - - with Santander consumer USA. My first payment was - - I was -/-/- I payed - of the payment which was - all together. -/-/- came I made a payment of - to my account which would cover all of - including the late fee so that would make behind for - - they are now telling me I owe - ca n't explain why and they keep calling me even when I tell them I 'll make a payment on a certain day early as - I understand I 'm late for -/-/- which would be - plus the late fee I just do n't get how I owe nearly - .i just want to... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 26, 2016 - I bought my vehicle and ever since the second day of owning my vehicle there has been nothing but problems. The dealership and the bank does not want to help me out at all. Now I 'm stuck paying $ - for a paper weight that 's been in and out of the shop about 11 times since I purchased it on -/-/2016... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 20, 2016 - I paid my - 2016 payment on -/-/16 online to Santander Consumer USA. Santander 's online payment site gave me an error message and said my card was declined. I contacted my bank and they stated my payment went through and the payment was deducted from my account. I called Santander back and they stated to send a banking statement showing where the funds were deducted from my account. I sent the bank statement, and then the accounting dpt. stated the bank statement was not sufficient and that I needed to send the bank statement from - to current date, to ensure that the payment was ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 20, 2016 - When I made the first payment, I paid the regular monthly payment and in the line clearly marked additional principal, I wrote in $75.00 to be taken off the principal. When I received the next months bill, they had taken that $75.00 payment intended for the principal off the next payment. When I called them, several times, they said it was taken off the principal which was clearly a lie. They record the conversation on their end, but refuse to talk to me when I told them I am recording the conversation for my protection... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 15, 2016 - I took out a loan with Santander USA on -/-/-. I bought a - Nissan Sentra through - in - TN. Since the very beginning of this loan, they have constantly stated the note is always past due. See my photo of the due date of my first payment ( - -, - ). I was informed that I would never catch up because since my first payment was 45 days past the purchase date, I was already being charged over $670.00 in finance charges. This is a total scam. Nothing they ever say makes any sense. I have made extra payments, made extra bulk payments and been harrassed about the car bei... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 13, 2016 - Santander Consumer USA is charging me more interest and fees than what was disclosed in the contract. This is a breach of contract and several violations under the truth & lending laws under State and Federal. They are also charging me add on fees and late fees that were n't disclosed. I also called the about my payment being late and I was told they would let me skip - payments and just add it to the end of my contract but instead to this day -/-/2016 it 's showing I am behind $1200.00. Also I wanted to payoff the loan which the payoff should be around $17000.00 but Santander is ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 12, 2016 - In -/-/- the circumstances at the time, I had to trade cars. The dealer got my loan with Santander. the payments and interest were high but at do the time I could not do anything else. I have paid my payments but most of the money is going to interest. My son co-signed for me, but in -/-/-, he had to file bankruptsy Somehow my car was in the middle of this and was told more than one thing. at first I was told my care was included, then it was n't, but Santander would not tell me anything about my loan, did not get statements, etc. I was to just make my payments to them. -/-/- I ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 11, 2016 - My finance company refuses to automatically debit my banking account despite being authorized to do so. Their " policy '' is that it was past due. It was past due because they failed to debit the account before it became past due.... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 7, 2016 - I bought a used car in - from - and financed it through Santander USA. I paid $15000.00 for the car. I admit that I was going through a personal and professional crisis at the time and did not pay enough attention to the deal. When they told me my interest rate was - it did n't make a difference to me, I needed a car immediately in order to get to work. I have now made - payments on that car. The loan is maturing - -, -. The principal is $8600.00 and the estimated payoff is $10000.00. It is a - hole of a loan - having paid them in excess of $27000.00, I have a ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 3, 2016 - I work for - - -, AZ but lived in -, AZ. We were Furloughed in -/-/- and lost wages as a result. Fell behind on a lot of bills, including one for Santander. I tried, but it seemed that the payments never made a dent in the loan to include the late payments. It got so bad that that they threatened to take away the vehicle, a - Ford Ranger. So I voluntarily surrendered the vehicle. I was at work when my wife called to report Santander picked up the vehicle. That day was - -, -. I later learned, from my - -, that a claim was made against the vehicle. I explained... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease May 2, 2016 - I paid my vehicle loan company ( Santander consumer USA/ Drive Financial ) through my banks - electronic funds transfer system on - -. - - I received a voice mail message stating that my car note was late. I immediately called the etrade who gave me a confirmation number provided to them from Santander. I then called Santander and was told that even though I had a confirmation number I would need to submit a copy of my bank statement showing the said transaction. I sent my bank statement on - - and an additional document showing all of my bill payments to Santander. After ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 30, 2016 - My lease with Chrysler Capital was paid off on - - -. They continue to display my account as past due. I have called several times to verify status and am told to wait a little longer. On - - - at - -, I spoke with - who advised there was a payment pending, she transferred me to -, who at - - told me that my lease was coded as purchased and to be closed, that there were no monies due, and that it should close before - - -. I called again on - - - at - - and spoke to - who advised me that the account is marked as $0.00 and pending... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 29, 2016 - -/-/- my brother and I purchased a car which we financed through - -. The loan is in both our names and reports on both of our credit reports. Sometime between -/-/- and -/-/-, we were the victims of identity theft and embezzlement which resulted in our sustaining a major financial loss but also some of our bills not being paid as a result of the person embezzling our funds was not paying our bills. It came to our attention that in order to succeed in this scheme to defraud, the person in question caused to be faxed and or mailed various documents to creditors such as Chry... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 28, 2016 - Santander refuses to update my credit info being reported to the - credit bureaus to open/current for this loan or lease. I have paid them to make the loan current and paying all applicable fees but they refuse to report the correct/accurate information. This is affecting my livelihood in regards to employment and housing opportunities. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 27, 2016 - - -, - Finance company : Santander Consumer USA Issue : Financed my car for 1 year -/-/- to -/-/-/Car paid off/ Unauthorized withdrawal. - I made another deal for a new car. - was notified on - - not to draw anymore money from my bank account for monthly payments, because the account should be closed right away. They were notified in writing, email, and telephone. - Despite all those notifications they debited my bank account for $340.00, on - -, - and are still keeping that amount hostage, despite the fact that they have been paid in full by the new de... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 27, 2016 - This is the follow up from the companies response not providing validation about an account they continue to report. For this company to report the information and not be able to validate the account per the FCRA they should not be reporting anything. The letter they send actually indicated that they did not have proof of the account in question. They did however send a contract on another account that was in question.... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 26, 2016 - I had a car a few years ago that was " totaled '' in a car accident. The insurance did pay it off and I owed one month of late fees because it took the insurance company a while to pay it off and a balance of $110.00 - I paid the company $210.00 because of a bill they had sent which was incorrect so the account was actually $100.00 overpaid. The company reported it as a repo. I finally managed to get it corrected after multiple calls to the company and disputes with the credit reporting agencies. but they reported a balance of $900.00 which they are still reporting several years later ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 20, 2016 - On - -, - I obtained a new - - - from - - in - -, MI and during the transaction, turned in my - - - in accordance with my lease agreement. The vehicle had no damage and - - took custody of the keys and secured the vehicle on their lot. Approx 1 month later I received a bill from Chrysler Capital for $940.00 with the only explanation being " Excess wear and tear : Body Damage ''. Upon speaking with - from Chrysler Capital on - -, - I requested a detail of the damages and received same on - -, -. The damages listed are from ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 20, 2016 - - -, - I financed a - - - thru Santander Consumer USA ( thru - - in - -, - ) Due to my poor credit rating and desire to have that car, I agreed to the 24.99 % interest rate, the 72 months to spread the payment of ( $13000.00 interest and $14000.00 principle ) $27000.00 over. - - the company I was working for went out of business. During the next 3 years my finances were touch and go, I was late on many occasions and 4 separate times I had to place two missed payments " on the back side of the loan, '' extending my loans maturity date, as far as I kn... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 18, 2016 - RE : Santander Consumer USA - Account # - To Whom It May Concern : I am writing this letter to in regards to my car loan with Santander Consumer USA. I am concerned that when I submit my payments the correct amount is not being applied toward my principal. For example my - payment of - was due - -, - and the payment posted on -/-/-. When reviewing my payment history - was applied toward my Interest and $31.00 was applied towards my principal. Original Loan Amount : $15000.00 Interest Rate : - Loan Started on -/-/- ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 18, 2016 - On - -, 2015, the Jeep wrangler I was leasing from Chrysler Capital was totaled in a car accident. My insurance carrier submitted a check in the amount of $37000.00 to cover the balance of the lease pay-off. Chrysler acknowledged that the check was received in their mailroom, but was somehow lost. I contacted Chrysler to find out the status of the pay-off check several times. During this time I continued to make the scheduled payments which were due on the - of each month. I was also required to pay a $490.00 lease return fee, even though the car was not returned, but totaled in ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 15, 2016 - Santander Consumer Bank makes it impossible to pay loan in full and creates impossibilities to pay on time thus charging extremely high fees. They charge you - dollars to make payments online or over the phone which consumers must do because checks that are mailed take weeks to be processed. I 'm trying to pay the loan in full but - wo n't process my credit card payment because it 's payment in full. I was told I ca n't pay the loan in full online or over the phone even if I only owe - dollar that I must send a check. The check wo n't clear in time to pay in full so the bank will char... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 14, 2016 - My car Loan has a status of " current '' with Santander. Santander is reporting to all - CRA that my status is C/O. I am current on my auto loan since - of 2016 yet my CRA are reporting C/O. I would also like an explanation of a fee of $700.00. I asked for a detailed invoice to understand what fees are being charged adding up to $700.00, I was told they do no offer a break down. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 8, 2016 - I have an auto loan with Santander and each month when I make the payment online I 'm charged a $10.00 " convenience fee '' The only way to avoid this fee is to mail the payment or setup auto pay with the bank - neither of these works well for me. What can be done to stop them charging a fee for me doing their work? ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 4, 2016 - In -, my husband and I purchased a - Nissan Pathfinder ( VIN - ). We stratified the loan. We received the title but we never paid attention that on the title it said it had - lien holder. We are now trying to sell the vehicle. The loan company was Triad Financial Corporation. It no longer exist. Please investigate this matter so we can receive a clean title so we can sell the vehicle. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 4, 2016 - I recently just got my first auto loan from my lender Santander and when trying to make a payment I noticed that there is a convenience fee of - using either my bank account or a credit/debit card. It seems the only way I can avoid such a fee is by mailing a payment in or setting up automatic bill pay which I am not able to do because of my payment schedule. I also live in the state of Florida in which I believe such fees are illegal as per statue - ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 27, 2016 - I turned in my leased vehicle to the dealership , - -, and leased a new vehicle from them. Weeks later, - - stated i owed for damage to the turned in vehicle. Upon request they provided a damage report that was done weeks after I turned in the vehicle after they had driven the vehicle to a different state ( - ). I sent them correspondence and they refuse to confirm receipt of the correspondence I sent and routinely contact me claiming they do n't have a written statement from me ... I will attach 2 letters that have gone unanswered : From : - - To : -- Cc : --... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 24, 2016 - I have a copy of my credit report and there were - accounts reporting with Santander. The information reporting was not complete nor did it look accurate. It was disputed with the bureau and the information was not complete so I sent a request directly to Santander requesting validation of the debts and what they send was unacceptable. It does not validate the information. It is only a letter on their letter head stating what they are reporting is accurate. NO documents that I requested were included such as instrument showing my signature, correspondence etc. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 22, 2016 - This company Santander Consumer USA are theives and liars. They rip-off the american public. IF YOU RESEARCH ON THE INTERNET ie Rip-off report and - in the - area or nationwide area you will see THOUSANDS of complaints for them.!! They charge outrageuous fees, extend installments, repossses your car even though payments are made!! Goes on and on. READ ALL OF THE COMPLAINTS ON THE INTERNET & gt ;!! Something has to be done about these people. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 21, 2016 - This agency will not validate this account I would like to obtain the initial signed contract, full billing, payment, applied etc on this account. I requested prior and nothing has been received. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 21, 2016 - Chrysler capital finance company whom I have a new - dodge Journey financed with and was bought at - dodge dealership in - Tx calls me monthly before my payment is due, using foul language saying that I am two payments behind and demanding their money. I got a recent e-mail from Chrysler capital finance Demanding back payments for a - Dodge Ram 1500 Quad cab pickup that Was paid off in full six months ago and again using foul - letter words and threats. They have cussed my wife and have done so with my self. I am going to call them and tell them that due to their actions that I ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 20, 2016 - Three years ago I got a loan through Santander because I did n't have any other choice. The loan 's interest rate is 22 % which should be illegal. I 've paid on time and the payments I 've made have barely made a dent in my loan agreement with them. I 've tried to get refinanced but the vehicle is a 2006 so no other lender will entertain touching it. I 've done the right thing by diligently rebuilding my credit but to what avail. Santander is a company that lacks integrity and should not be in business. I 'm sure there are - of - of individuals in the same boat as myself. This is n't rig... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 19, 2016 - Santander is reporting as if the loan is open and new this account has been closed since -/-/-. The is falsified reporting on my credit that 's against the law. It report balance of - as of -/-/-. - - -/-/- ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 18, 2016 - Why, if you are reporting the account as paid timely in - - to - -, are you then reporting the account to - and - as paid 30 days late in that same month of - -. Obviously both statements can be true so why are you confirming to the credit bureaus that you have investigated this account and both of those statements are true? Additionally, you are reporting the account to - - as late for the months of - -, - -, - -, - -, and - -. On - - and - you have reported these months as paid on time. Additionally you have reported to -... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 17, 2016 - Chrysler has defrauded the CFPB with their false response to my claim, Case number - claiming to be in process of fixing my problem. They instead continue to harass me with telephone calls demanding money that I do n't owe them. This is despite me telling them on numerous occasions, including by written notice, to CEASE and DESIST. Just this morning, - -, almost a full MONTH after promising to fix their mistake, they once again made a harassing telephone call to me, at - PST. My account information visible online still falsely shows that I am supposedly delinquent in my account, wh... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 17, 2016 - My muturity was fulfilled as of - -, at this time i assumed my obligation had been fulfilled and would be due my title. I called in to discuss my title and at that time the representative stated i only owed $ -++ in fees in which she also put in a request to have $150.00 of that removed. I assumed this would be the amount to receive my title. Upon calling Santander about a statement i received after i had reached the muturity date stating that I owed an additional $ -+ in order to receive my title, i was told it was interest and fees from deferred payments. This is absurd due to ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 15, 2016 - My loan matured on -/-/15 but Santander Consumer states I still owe -. They will not provide documentation as to the amount after multiple requests. They are predators and now I am filing bankruptcy chapter -. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 14, 2016 - i bought a car in -, - i financed it through chrysler capital ( account number - ). my first statement from chrysler capital arrived in - - and i made a payment of $480.00. the next statement i received ( in - - ), which i have attached, showed that my account was current and the next payment was not due until - - in early - -, i was notified by chrysler capital ( via phone ) that my account was overdue. i called them and was told that i missed my - payment. i told them that my - statement said that my account was current and no payment was due until -... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 11, 2016 - On - -, 2016, I was notified by several parties that Santander left voicemail message inquiries while stating my name. I do not have a loan with Santander. I notified Santander over the phone and in writing to immediately cease and desist all contact with me, and to stop Skip-Tracing practices and calls to parties known to me for the purpose of making inquiries regarding me. I am assisting my - year old mother in her attempts to surrender her vehicle that she can no longer drive to Santander. She is also unable to sell the vehicle which is valued at $2500.00 and the remaining balan... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 11, 2016 - i gave santander consumer usa the vehicles back i agreed to not challege the guy when he pick up the vehicles. I have since started to pay some of the money back i pay them - dollars per month. I m a retired postal worker - dollar is all i can afford at time. the problem is the account is a charge off account. Every month they are still putting a negative report on my account. this account was charge off in -/-/-.By law can they continue to give a negative every month like they are during. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 7, 2016 - When sending in payment, I completed the coupon at the bottom which states Payment Amount Additioanl Principal Amount ( you want to to pay towards your princpal ) _____ Total However, I have just discovered that any time I have paid an additional amount towards my Principal it has not been applied towards my principal I was informed you have you have to call for that but they have a section at the bottom of the coupon for that. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 7, 2016 - My boyfriends father over 10 years ago got a new car and put me on his car loan that I did n't know. He passed away so I tried to pay it off which I did after the car was wrecked by his son and then paid off from the insurance company which paid late. The credit reporting company shows it unpaid and closed in 2015 which is wrong it 's been over ten years and I never signed paper work about owning the car? But it 's on my credit report. The loan company is Santander consumer. Please help me it 's been ruining my credit. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 2, 2016 - On -/-/- I entered a Lease agreement with Chrysler Capital on a - - -. I leased this vehicle from - - - - - -. After I signed the lease I was asked to come back three more times to sign - more leases. Each time I was told that there was an error and it was not the proper lease agreement. The payment and term stayed the same but some numbers changed. I was told to make my first payment to - - and this payment was included in the money that I put down on the -. In late - I was asked to make the second payment - - - at - - because ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 1, 2016 - I have a 6 year loan with santander on a - dodge journey. I purchased the car -/-/2013 The pay off amount was for - after finances were added. I have had this car for almost 3 years and the pay off amoumt has increased to - dollars and has never lowered. Santander has lost payments, and after deferring two payments have started calling 4 to 6 times a day saying I am over - dollars behind.I have been blocked out of my online account and can not retrieve any information. ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease February 29, 2016 - I bought a vehicle and financed it through Santander. The vehicle was not in good mechanical condition so I traded it in only a few months after. I signed a contract and the dealership agreed to pay it off and mailed a check. They unfortunately mailed it to the wrong company. Once found they sent out another check and canceled the first. This time Santander did n't report receiving it right away. They are reporting a -90 day late to - of my credit reports. I am requesting that the latest be removed. I have tried to work this out with Santander and - different operators. All of which h... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease February 16, 2016 - The book value of my vehicle is - dollars and my loan with Santander usa is - principle where as the pay off is -. I now owe - dollars for this months payment which is partially due to - dollars in accrued interest and they also attach - late fees to every late payment. In addition, my monthly payments are a ridiculous - monthly and they will not reduce those monthly payments. This seems like it is a predatory loan designed to make it impossible for consumers to pay off. High interest rates which may not be legal rates, late fees and monthly payments which is too high for ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease February 6, 2016 - I traded in a car that I had financed only months earlier for a newer car actually I traded a - dodge caliber for a - dodge charger worth about - monthly payments to be - per month the salesman told me I could split payments which sounded great however I only make - per year and was very naive and my first time purchasing anything period chrysler dodge sold me the car and chrysler capital financed it chrysler capital knew nothing of split payments over the life of the loan I would wind up paying over - dollars I think all things considered that loan should have not even been ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease February 4, 2016 - In - of 2015, my wife and I purchased a new car at - of -. Because I 'm new living in - and I do n't have a credit history, Chrysler Capital financed the vehicle with the APR of 18 %. We asked if we could make extra payments on top of our monthly payments in order to get ahead on our principal, and they said yes. Our monthly automatic recurring payment is $470.00. The first payment went through fine, but in -, we made an extra payment of $750.00 to go towards the Principal Balance. Chrysler Capital instead took $390.00 for interest rather than as requested. When we saw thi... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease February 3, 2016 - We have a fairly new lease on a new - vehicle managed by Chrysler Financial. There appears to be no way to make a payment to Chrysler Financial without having to pay a - - fee. When we learned of the fee for making an electronic payment on the Chrysler website, we decided to add them as a payee on our banking bill pay instead. This way the payment goes straight from our bank to them and we do n't need to use the - - interface web page or services. A week or so after our payment was made, we received a bill from - - for a fee ... ..although we did n't even use their s... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 29, 2016 - I had a loan with Santander USA and paid off the car. I have an overpayment of $350.00 and I 've been waiting since - for my refund. Each time I call, I get a different answer on when I will receive my refund. The employees are extremely rude and condescending. I made every payment on time and I am getting treated like dirt now. I am not even sure they were applying my payments correctly for the last 5 years. The customer service says that the accounting department does not have phones so I ca n't request a breakdown of payments made. This company is a scam! ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 28, 2016 - I have an auto loan with Santander consumer Usa. Its a subprime auto loan with 24.4 percent interest rate. My monthly paymant is $460.00 a month. - has been applied to the princable of 24 payments. I notified the company in writing that i was forced to pay an additional $2500.00 down for extended warranty as part of the terms of the loan. Found out the car was still under warranty by -. They said they couldnt refund that money to contact the company that sold the warranty. Turns out they are subdividion of ssntander. I wrote them a letter after they repo my car stating i was on worke... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 22, 2016 - My current auto loan, with Chrysler Capital is not reporting my payments correctly on my credit files, affecting my FICO score. I have tried multiple times to contact their credit department and they will not return my phone calls. I also sent an email to OPPOFFICE according to their website, is the officer for finance, only to receive a return email stating to call the same number I have been calling. On -/-/2015, I called Chrysler Capital Customer service customer service number, and tried to speak to a customer service representative in your credit department only to be told that I h... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 14, 2016 - I obtained an auto loan with Santander Consumer USA. I consistently receive my bill late so that the only way I can pay it on time is to do so online, where I will be charged a convenience fee of $10.00. They state that if I send in a check, it will take 5-7 business days ( which can be 10-11 real days ) to process my payment. My due date is -/-/-, and I 've not received by bills until -/-/- or -/-/-. I feel like this is a deliberate attempt to force me to use a payment option that requires additional fees or to add late payment charges to my account. The first month, I had no... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 6, 2016 - On - -, - I purchased a car through Santander Consumer. The cost of my car was $12000.00 with an interest rate of 24.99 % I put $3000.00 down. As of today -/-/-, I owe $13000.00. I have made - payments of -. I called Santander to ask questions about my loan, I was told that My balance is my balance whether I pay off the loan early or not. - - the manager I spoke with could not tell me the amount of interest and the amount of Principle that defined my loan. I was told I have a simple interest loan with accruing daily interest of $8.00. and after 10 days a ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 5, 2016 - I leased a - - in - - for my daughter from Chrysler Capital. Recently she was relocated by her employer and no longer needs the car. I have found a third party ready and willing to make the lease payments and use the car for the remaining 26 months of the lease. My lease with Chrysler Capital is very clear that they will permit a sublease unless they believe in good faith that the sublease will jeopardize their rights or increase their risk. Under the Sublease, I would continue to be Chrysler Capital 's lessee and hence, Chrysler Capital 's risk is unchanged and their rights are un... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 5, 2016 - Approximately 10 montha ago I purchased a Chrysler 200 C. Recently the car has began to completely shut-dowm/stall. This has occurred twice - on the freeway! Most recently, Last Night. -/-/2015 on the - - in the - - - - during rush hour traffic. Several cars nearly crashed into the back of the vehicle and state emergency had to come and remove the car from the freeway. The car has been taken to a dealership and they claim there is nothing wrong with the car. I spoke to Chrysler capital today and they said they would " file a report and I may or may not hear back from th... |