Santander Consumer USA Holdings Inc Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Managing the loan or lease Florida

I recently just got my first auto loan from my lender Santander and when trying to make a payment I noticed that there is a convenience fee of - using either my bank account or a credit/debit card. It seems the only way I can avoid such a fee is by mailing a payment in or setting up automatic bill pay which I am not able to do because of my payment schedule. I also live in the state of Florida in which I believe such fees are illegal as per statue -

Santander Consumer USA Holdings Inc customer in Florida
Apr 04, 2016

* Source: CFPB Complaint Database

Santander Consumer USA Holdings Inc response to complaint:
Closed with explanation

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