Santander Consumer USA Holdings Inc Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

I have a 6 year loan with santander on a - dodge journey. I purchased the car -/-/2013 The pay off amount was for - after finances were added. I have had this car for almost 3 years and the pay off amoumt has increased to - dollars and has never lowered. Santander has lost payments, and after deferring two payments have started calling 4 to 6 times a day saying I am over - dollars behind.I have been blocked out of my online account and can not retrieve any information.

Santander Consumer USA Holdings Inc customer in Texas
Mar 01, 2016

* Source: CFPB Complaint Database

Santander Consumer USA Holdings Inc response to complaint:
Closed with explanation

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How Santander Consumer USA Holdings Inc handles Managing the loan or lease complaints

Created with Highcharts 4.2.3Santander Consumer USA Holdings IncComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Consumer USA Holdings IncManaging the loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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