Santander Consumer USA Holdings Inc Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Managing the loan or lease Virginia

Santander Consumer Bank makes it impossible to pay loan in full and creates impossibilities to pay on time thus charging extremely high fees. They charge you - dollars to make payments online or over the phone which consumers must do because checks that are mailed take weeks to be processed. I 'm trying to pay the loan in full but - wo n't process my credit card payment because it 's payment in full. I was told I ca n't pay the loan in full online or over the phone even if I only owe - dollar that I must send a check. The check wo n't clear in time to pay in full so the bank will charge additional fees. I 'm also concerned from reading about this bank I wo n't receive the title. Most complaints on - are similar to mine.

Santander Consumer USA Holdings Inc customer in Virginia
Apr 15, 2016

* Source: CFPB Complaint Database

Santander Consumer USA Holdings Inc response to complaint:
Closed with explanation

Consumer disputes how Santander Consumer USA Holdings Inc handled their complaint

Created with Highcharts 4.2.3Santander Consumer USA Holdings IncComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Consumer USA Holdings IncManaging the loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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