Santander Consumer USA Holdings Inc Consumer Loan Complaint

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Managing the loan or lease Alabama

I paid my - 2016 payment on -/-/16 online to Santander Consumer USA. Santander 's online payment site gave me an error message and said my card was declined. I contacted my bank and they stated my payment went through and the payment was deducted from my account. I called Santander back and they stated to send a banking statement showing where the funds were deducted from my account. I sent the bank statement, and then the accounting dpt. stated the bank statement was not sufficient and that I needed to send the bank statement from - to current date, to ensure that the payment was not later declined. I then sent a statement from - to current date and Santander said that the bank statement alone was not sufficient that they needed a copy on my banks letterhead that stated my - payment went through. My bank sent a copy of my bank statement from - to current date as well as a letter on the bank 's letterhead stating my - payment went through. My bank sent this and the account dept. for Santander still will not credit my - payment. They said that my payment did not go through and the bank gave me my money back. I looked at the statement and my bank did not credit me my money back for the - payment that was made. They credited my account for an additional car payment that was taken out of my account without my permission.