Review and analysis of over 187 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 187 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 187 consumer complaints against U.S. Bancorp, 24% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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U.S. Bancorp Credit card identity theft / fraud / embezzlement April 7, 2017 - Credit Card Ending in - - Office of the President - - -, North Dakota, - Dear Sir or Madam : I am writing to dispute fraudulent credit charges on my account on the date of -/-/2017 and -/-/2017. The amount is inaccurate because I did not authorize or make any of the credit card A.T.M. withdrawals on -/-/2017 and -/-/2017. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement. Of greatest concern are the following issues : 1. I received four letters d... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 31, 2017 - My vehicle was broken into. I reside on a cul-de sac/dead end street. I accidentally left my purse in car as I have a -. Hands full and honest mistake by leaving it in my car. Thief took purse, diaper bag and all content within glove box ( car registration etc ). I filed a fruad claim with US Bank and also an immediate police report. No credit cards transactions were fraudulently made but perpetrator wrote a fraudulent check. US Bank denied my fraud claim. Holding me liable because checks were stored in an unsecured location ( car ). No appeal letter was given to me. I had to call several t... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 28, 2017 - A guy I was dating - - stoled my identity somehow and got this card in my name before we were married on -/-/-. When I found out that this and other cards were in my name without my knowledge I filed for divorce immediately. - other accounts were declared fraudulent. This one was not even though - admitted to US Bank that he was responsible for it and was made responsible for it in our marital settlement agreement. I did not know that I was on this account. I did not sign up for this account. I have asked for proof that I signed up for this accounts in -/-/- and -/-/-... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 16, 2017 - I found that US Bank opened a fraudulent credit card account under my name for a thief, who somehow stole my SSN and maybe DOB. As the thief also reported a brand new address, which does n't match any of existing addresses in my credit reports, US Bank should conduct more rigorous underwriting process and due diligence, require proofs of the new address and contacting me at the address that is listed in CR 's. They also should be surprised ( and stopped ) by total absence of any mortgage for this new property and seeing that my existing mortgage for the CR listed address is not paid off ( like... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 11, 2017 - A card was taken out with US Bank without my knowledge or authorization. I have contacted them on several occassions but they have yet to resolve this matter. I notified them that I am a victim of identity theft and that account is not mine.... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement February 22, 2017 - In - -, someone managed to break into my credit card account and steal reward points from it. No alert was generated at point redemption and I only accidentally found that out. I tried to contact US Bank officials persuading them to built a fraud protection into points redemption procedure, but despite my 5 calls and promises that someone from the management return my call, it never happened. Card was replaced and points credited back. I also found out that my points were transferred to another US Bank credit account and no fraudulent charges were applied to the card that clearly indicat... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement February 12, 2017 - US Bank denied a claim based on purported signature similarities, this was a baseless claim as the signatures were not even remotely similar to known signatures. US Bank made a claim that they recorded 11 conversations between myself and US Bank employees, yet refused to let me review those recordings. I asked for video surveillance and US Bank informed me that I had to obtain those videos. US Bank violated TILA by placing the burden of proof upon the cardholder, using evidence that either did not exist or they are refusing to share and making obviously incorrect conclusions about signatures.... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement January 11, 2017 - On -/-/2016 I Checked my online accts with USBank. I found that there were fraudulent charges on my credit card ( cc ) and - debit cards ( db ) from - that posted -/-/2016. I immediately advised USbank of the fraudulent charges. I have several accts with them and - db 's and - cc had charges including convenience cks, atm withdraws, balance inquiries, and point of sale ( POS ) transactions. They closed the accounts and indicated it would take 10 business days to receive provisional credit. While I was in the branch on - different occasions, - other customers came in indic... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement January 6, 2017 - Elan Financial fraudulently opened a credit card account in my name. I made Elan Financial aware of this on -/-/2016, and an investigator has still not been assigned. No information has been forth coming from Elan Financial. Their records show return phone calls were made, but they were not, they are lying in their own records.... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement December 27, 2016 - Contacted USbank Employee Staff ; -, -/-/- because USbank website DOES N'T allow complaints. USbank denial & refusal to resolve ACCOUNT FRAUD & EMBEZZLEMENT of my money. - - -, - - - - - ) Called US Bank ; -, Spoke to US Bank Employee ; MEAN/HATEFUL OLDER WOMEN, She was n't grossly incompetent, She was DELIBERATE in HER ACTIONS to SEIZE OVER $150.00 ( One Hundred & Fifty Dollars ) of OVER-PAID CREDIT CARD PAYMENTS with False UnTrue Statements. US Bank Supported the Confiscation and Seizure my REFUND DENIED TO ME. US Bank Employee ; MEAN/HATEFUL OLD W... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement December 17, 2016 - I pull my credit file and I saw this credit card company on my credit report that I did not apply for ELAN FINANCIAL SERVI Acct # -. I reach out to this company about this credit card and ask them to provide me with proof and to verify this is my account. Also the company has not provide me with any proof and this is still on my credit report please help me with this matter..... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement December 12, 2016 - I am a -, and my crediti card was used by a former employee to pay his own bills. I have been fighting with - - - since -/-/2016 about this. I have filed a Friendly Fraud Report with my local Police Dept. The CC Company will do nothing about it, even after providing them with numerous copies of paperwork.... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement November 6, 2016 - We have had a USBank - credit card for many years. On or about - - US Bank called us about - questionable charges that were on our card and we informed the caller that all three were not made or authorized by us. Because of this we started checking our account online and found that on - - - of the fraudulent charges, a - - charge for $980.00, reappeared on our statement. Since that time we have called USBank - or - times and talked to a fraud representative and each time we were told the contested amount would be removed. Most recently, - - we called as... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement November 1, 2016 - Citizens bank misled me by signing up for their card this is not a Citizens bank card. I went to bank in - Wi on -/-/- to pay my bill and Citizens bank would not except my payment and was told the card was not affiliated with the bank. My payment being due on -/-/- I had to next day the payment for $22.00 ( USPS ) and I was still charged a late fee of $27.00.... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 28, 2016 - Applied for a credit card to use while traveling. I was notified that i was approved, but did not receive card in the mail. I called usbank to get a replacement card, and i finally received it 33 days later via -. This was 2 days prior to travel when i received my - card, and somehow I was supposed to be clairvoyant enough to call usbank and inform them that my wife would be travelling with the new card. Since, I lacked this ability my wife was unable to use her card for half of her trip. She could n't buy cgas or food when returning from California and called me in a panic. I called usb... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 27, 2016 - US Bank issued the - credit card that I used. The current complaint is that my identity was stolen ( everything from Social Security number to password and all personal information ). The bank employees told me that they knew of the theft but did not contact me. Someone had called the bank and asked to change my password and address. The person had my personal identity information. I only learned of the theft when I called US Bank asking why they had blocked my use of my card when I tried to use it to buy printer ink. I talked to US Bank employees who basically said they were too busy to co... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 20, 2016 - Last week I was contacted by phone by US Bank from an unknown number and was left a message about possible fraud on my US Bank issued credit card. I initially disregarded the call, because I do not have a US Bank credit card. I do, however, have a loan with them. Curiosity got me and I looked up a number for the US Bank fraud department and called. After speaking with the agent, we came to the conclusion that it was indeed an account that was opened in my name and identity theft was suspected. After I was transferred to the appropriate department, they informed me that the fraud was noted and ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 11, 2016 - I have submitted documentation multiple times to US Bank issued - - Visa regarding a legal name change for my protection from a - and identity theft issue. Documentation has included a copy of the court document, drivers license, and social security card. - Visa has refused to process the documentation multiple times, and in doing so places me at risk of being discovered by my -. I have offered to go to a local US Bank branch to provide the documentation but HD Visa refuses to work with US Bank even though they issue the credit card. Every time I send in documentation, they forc... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement September 9, 2016 - I 'm trying to get a mortgage, a credit report was pulled on me for the first time in many years. It revealed a credit card account with an account balance of $6000.00, opened in - of 2007, with USBank. I know nothing about this account, and have never had an account with USBank. Someone has been making payments of $40.00 per month on the account and my credit rating has thankfully not been impacted. I checked with USBank, a branch office in my town of - Wyoming, and they have no record of me, or of the account. I filed a dispute with -, they said it will take 30 days. I 'm tr... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement July 28, 2016 - Someone fraudulent open a credit card in my name with US BANK... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement July 26, 2016 - This case concerns a Fidelity-branded - - credit card that was overseen by - - -, and the heart of my complaint is with them. However, the card has just been converted into a Fidelity Visa overseen by Elan Financial Services, who I am currently assigned to. On - -, - 's fraud department called me to inform me of several unusual recent charges on my card, - charges from - -, and - from - -. As I did not authorize or recognize these charges, I flagged them as fraudulent, and - removed the charges and issued me a replacement card. On - -, -... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement July 19, 2016 - A fraudulent charge appeared on my account. I have contacted the bank numerous times to have the issue fixed. However, even though I have answered any and all questions and submitted any and all requested documents they refuse to follow the applicable laws of credit card fraud and refuse to even begin a claim, even though I have called repeatedly and spoken with them about the issue numerous times.... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement June 25, 2016 - I received a call from USBANK stating that the free Overdraft protection is not active on my account and they asked me if I want it activate, so I said yes ending the conversation with that. After, a couple of days I check my account and USBANK has made hard credit inquiry and have opened a new credit card without my permission. First of all they never told me that they are opening a new credit card They did not tell me, they were going to do a hard credit inquiry They did n't affirm my identity upon calling my phone number. I have also the recording of the conversation that I had with the U... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement June 15, 2016 - I 'm a victim of identity theft. US Bank - is reporting a credit card that is not mine. I 've disputed this account and it has not been deleted off my credit. I have a police report and identity theft affidavit that I will include. Please delete this account off my credit file immediately. ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement April 21, 2016 - I am a victim of identity theft. We have been in the process of building a home for 6 months. Our credit was great and then in - we had learned that my scores dropped significantly. I found that someone had opened up - credit cards in my name & maxed them out immediately and now they are very past due.The accounts were all open in -/-/2015 and -/-/2015 and maxed immediately. The debts these thieves have incurred under my name is upwards of $60000.00. This is affecting us being able to close on our home and losing $40000.00 we put down as a deposit. We are older and have no need f... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement April 12, 2016 - US Bank reported a credit card in my name that I do not recognize nor never applied for. ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 27, 2016 - company has a credit card reporting on my credit reports and i didnt authorize it to be open and i have contacted this company numerous of times about my identity being stolen but they still have n't gotten this matter resolved ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 17, 2016 - I am a victim of identity theft. We have been in the process of building a home for 6 months. Our credit was great and then in - we had learned that my scores dropped significantly. I found that someone had opened up - credit cards in my name & maxed them out immediately and now they are very past due.The accounts were all open in -/-/2015 and -/-/2015 and maxed immediately. The debts these thieves have incurred under my name is upwards of $60000.00. This is affecting us being able to close on our home and losing $40000.00 we put down as a deposit. We are older and have no need f... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 12, 2016 - In my opinion U.S. Bancorp ( U.S. Bank National Association and U.S. Bank ) is forcing me to file a lawsuit ( not arbitration ) to prevent destruction or spoilage of evidence. This includes evidence including but not limited to breach of contract and disregard. I request U.S. Bank or U.S. Bank National Association preserve, copy and retain any and all recorded calls or information regarding my currently closed credit card ending in - as factual evidence. If U.S. Bank prefers a signed handwritten letter mailed, please reply with the address. Nowhere in our written contract does it mention ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement March 2, 2016 - - I am being pursued by U S Bank for fraudulent credit card charges - I reported the credit card charges to both the police and U S Bank as fraudulent - U S Bank will not stop calling or threatening me even though I have asked them to stop - On -/-/16 I filed a complaint with the CFPB - On -/-/16 I received a call from - - in the U S Bank Fraud Department - - - ). - told me that all CFPB complaints are sent directly to the president of U S Bank and that the bank president had contacted - regarding the complaint. - On -/-/16 at - I received another har... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement February 20, 2016 - NEW FORM OF CREDIT CARD SCAM USING ONLINE -. I would like to make a report. The popular websites known as - where people search for jobs is now a medium through which scammers target US resident to work with them. I, m a victim along with others because I 've seen where they post about it. They represent themselves to you as owner of online - -. They go by various name such as -, - -, - and -. They are very good at what they do. I was offered this project on -. First they tell you that they are not tech savy so they would like you to build a website for them and ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement February 2, 2016 - Someone opened a U.S. Bank credit card in my name, fraudulently, at some time on -/-/2012, without my knowledge or consent. Equifax did delete this account, but it was reinserted for some unknown reason. I did not open this account and I do not know who did. I 've faxed a copy of the - - - Police Department 's Police Report along with a notarized I.D . Theft Affidavit to the bureaus and have attached them here as well. After repeated requests, the bureaus & U.S. Bank refused to provide me with any information obtained from their investigation and with anything regarding their ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement January 22, 2016 - I opened an account at International Bank of Commerce ( IBC ), - - the -/-/2015 in - - - -. I was informed that a credit card displaying the name of this bank, thru Elan Financial Sercives was mailed to my house in - the next month. I did not ask nor authorize this line of credit to be opened. After speaking to the IBC I was told that I had to cancel the card, which I did before the end of the year. I reported it as fraud, and was told that reports from the credit agencies would be mailed to me. They were, to -. I live in -, I opened the bank account in -, IBC ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement January 13, 2016 - hi, there is a account from - credit card company on my credit report that is about - years old. this card is reporting on my credit report as still open and im over the limit. the info they are reporting is completely false. i do n't even remember having this credit card. please help me find out whats going on ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement November 13, 2015 - On - I contacted my bank regarding a fraudulent charge on my credit card. Then as my - was going through my past statements we came across another fraudulent charge which I reported today - My bank is - - Bank I contacted them at - Because of some health issues and a hearing problem I asked my - to be on the call to help me. The first person we spoke to at the bank was exceptionally rude to us, stating that he would not speak with my accountant even though I gave my permission to do so. I asked to speak to a supervisor and was put on hold for 25 minutes at which point I hu... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement November 13, 2015 - I have been trying with no success for an explanation or an investigation into a debt on a credit card I have with Elan Financial which I havenever used .This came to my notice when I applied for a mortgagetwo months ago.I requested a statement from Elan which they sent, onthe statement there are - transactions with sidetick ( phone number ) -, I am 100 % sure I never used my credit card for anypurchase since I got it, I have been calling ELAN financial since thentrying to get them to investigate the matter so it is taken off my credit, theyhave not been professional about it, some of th... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 19, 2015 - I am writing because I reported a fraudulent charge to my credit card company, they refunded my funds and now they have put the charge back on my account. I explained that I was the victim of identity theft and do n't know how someone also used my card without my permission. The charge was for - for a company? - My bank said they would issue my credit, they also cancelled my card because of the fraud I assume but now they are trying to take my money back. Thought I would see if you could help me before I have to spend more money on an attorney who said he would file arbitration paperwork... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 14, 2015 - on -/-/2015. i obtain a copy of my credit report and I saw an inquiry made by a company name mid america Bank - - I called the company in -, but they refused to cooperate. The company has engaged in identity theft and has pulled my credit without my consent. I have not applied for a credit card, nor try to obtain any goods from this company. So I decided to file a complaint, The inquiry shows up on- credit report. ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 14, 2015 - I contacted my bank Fulton Bank to report a fraudulent charge on my credit card. I was told the charge of $1900.00 from 2014 by TSBO ( timeshares by owner ) would be removed and I would receive a new card because they would have to cancel my old card. It has been a couple of months and I have yet to see my credit. At this point I do not know where to turn I am - yrs of age - and I feel my bank has not helped me at all regarding this fraudulent charge. I have never heard of this company before until it showed up on my bill. I thought that I understood the law enough to feel that I was n... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement October 14, 2015 - I recently was the victim of identity theft and had over - - dollars charged to my U.S. Bank credit card. My bank removed all of the fraudulent charges and issued me new card. Now I see on my statement that they have reinstated - fraudulent charge for $2400.00 ( see attached ) I called card company at - with my - to ascertain what happened. First spoke to - who was rude and not helpful, finally was transferred to fraud dept. Lady we spoke to would not give her name or agent i.d . and finally put us on hold and hung up on us. The fraudulent charge of $2400.00 took place in... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement September 29, 2015 - I filed complaint ( - and - ), I received response from - - -, Office of the president, Card services, - - is not capable and understand the case neither the knowledge about what is steampod is, - - is hair straightener that it comes with water tank with base and comb with straightener itself they ARE NOT ACCESSORIES that you mentioned I did purchased it from-, they should came with unit and further more when logged in to - is not included in their product lists, when I purchased it I - the Steampod andfound few, the cheapest was from - and in the descrip... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement September 25, 2015 - At some point before -/-/2015 someone stole my credit card information and created a new duplicate card. While I was at work on - someone went into a - - store and charged $1000.00 onto my credit card. I found out while monitoring my checking account on - and immediately called my bank. They had even shut off my card because the thieves tried to take even more money. I filed a claim. They bank told me they would refund the fraud charges in 7-10 business days. I filed a police report and received a new card. Despite multiple calls ( - ) and assurances from US Bank that th... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement September 16, 2015 - when I was issued USBANK credit card it was disclosure about interest rate and term that I agreed, my point in credit cards -, - and - since they are dealing withmoney that credit cards co must protect their clients against fraud and identity theft, on -/-/- I purchased item that was defective and incorrect power source, since the item coming from -, since I paid with my - card, USBANK must disclose the transaction to me that if paying with - if returning the item you are responsible for shipping cost if your item is defective and wrong not only did that it also caus... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement July 28, 2015 - This individual enter our lives back in - 2013. This individual with the intent to defraud my family he built our trust and confidence, and misrepresented himself as a entrepreneur/multi millionaire. After he built our trust he wanted us to open an Assistant Living Facility business. I explained to him time and time again it takes money to open a business and we do not have money to do that! This individual kept pressuring to open this facility so we could be millionaires like him and his family. He pressured us so much we had gotten and - number but never got a building, he said the fir... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement July 15, 2015 - I never had any credit cards opened in my name!!!! Someone opened - in my name because it is showing on my credit report!!! I want to dispute this!!! ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement July 7, 2015 - Someone has been impersonating me and stole my personal information and identity and open up a fraudulent U.S. Bank - - credit card account # : -. This account is fraudulent and do not belong to me. I have attached supporting documentation which includes my incarceration date. I was incarcerated from -/-/- to -/-/-. Based on the documentation provided, I 'm not liable for the account. ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement June 25, 2015 - A U.S. Bank Visa credit card account was opened in my name by someone else who is impersonating me and stole my personal information and identity to apply for and opened the following U.S. Bank Visa credit card account : - in my name. This is a fraudulent account opened by someone else who stole my identity. At the time the credit card account was opened, I was incarcerated from -/-/- to -/-/-. I have attached supporting documentation. This credit card do not belong to me. ... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement June 8, 2015 - I had a credit card issued by my credit union. Since the credit limit was so small, i almost never used it and it was sitting in my safe for a year. I was checking my credit scores online and noticed I had a missed payment on this card so I tried to go online and see what it was, since I had n't used the card. My online account was locked out because by this time I was in collections. At least this is the reason i eventually got. I made several calls trying to clear this up and it went into a fraud investigation. By the time they did anything about the fraud charge, now i have - missed paym... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement May 8, 2015 - On - - we entered an agreement with - - - - - - - Arena Resorts. This was a timeshare for - weeks at a - - to be built in -/-/- in - - -. They gave us certificates for two weeks at any - - in - because the completion date was not until -/-/-. When we returned home on -/-/-, I tried to verify the certificates and found out they were not valid. I tried to call the salesman, - -. He gave us his phone # -, which is a nonworking number. At this time I looked on the internet and found - - - Scam. We found may repo... |
U.S. Bancorp Credit card identity theft / fraud / embezzlement April 30, 2015 - I have been added to a credit card account that I did not request to be added to nor did the person whose account it was request I be added to. I am now a joint owner of another persons credit card account when all I did was apply for new credit. I spoke with US Bank Manager - - Employee # - and he said there is nothing he could do to resolve the matter. ... |