U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Identity theft / Fraud / Embezzlement Minnesota

On - I contacted my bank regarding a fraudulent charge on my credit card. Then as my - was going through my past statements we came across another fraudulent charge which I reported today - My bank is - - Bank I contacted them at - Because of some health issues and a hearing problem I asked my - to be on the call to help me. The first person we spoke to at the bank was exceptionally rude to us, stating that he would not speak with my accountant even though I gave my permission to do so. I asked to speak to a supervisor and was put on hold for 25 minutes at which point I hung up. We called back immediately and this time the person asked for my permission for my - to be allowed to take part in the call, I said yes and everything proceeded, why did the first person apparently lie to me in this regard and put me on hold for all of that time. I reported that I had - fraudulent charges of $3500.00 and $2000.00 The lady I spoke to in the fraud department was about as helpful as the first gentleman and just as -. She said she would file the fraud charges and maybe I would get my money back or maybe not. What the - does that mean? I never authorized or took part in those charges in any way and explained that fact to her. My - said that I have a - liability when it concerns identity theft and or fraudulent charges, which these are. I will be changing banks next week without question.