U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Identity theft / Fraud / Embezzlement Minnesota

On - - we entered an agreement with - - - - - - - Arena Resorts. This was a timeshare for - weeks at a - - to be built in -/-/- in - - -. They gave us certificates for two weeks at any - - in - because the completion date was not until -/-/-. When we returned home on -/-/-, I tried to verify the certificates and found out they were not valid. I tried to call the salesman, - -. He gave us his phone # -, which is a nonworking number. At this time I looked on the internet and found - - - Scam. We found may reports of other people being scammed. We were told the Federal Consumer Protection Agency in - allows us Five days to cancel this agreement. I canceled the agreement with - on -/-/-. I called the Visa Credit card bank to report I would like to cancel the transaction. I was told the charge had already been reversed because they had discovered it was fraud/scam. That same day my wife went on line with the Visa account and found the charge was still showing. She called Visa and she was told we would have to file a complaint and dispute the charge with Visa, which she did at the same time. On - - we were informed by a letter from Visa that they were unable to assist us with this dispute. This agreement was for $13000.00. We are not sure if we have a legal dispute with Visa, but we have been told that we do. Thank you for your help