U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Identity theft / Fraud / Embezzlement California

Credit Card Ending in - - Office of the President - - -, North Dakota, - Dear Sir or Madam : I am writing to dispute fraudulent credit charges on my account on the date of -/-/2017 and -/-/2017. The amount is inaccurate because I did not authorize or make any of the credit card A.T.M. withdrawals on -/-/2017 and -/-/2017. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement. Of greatest concern are the following issues : 1. I received four letters declining my fraud report before I received a letter asking for a written statement. 2. The credit card representative and fraud department could not explain the reasons for declination. One representative was confused over the acronyms used and could not explain what was happening with my account. Promises of return phone calls by - did not happen. 3. Three months went by before a fraud representative communicated that my actual debit card was used ( which is impossible since it was always in my possession in California ). Instead of investigating the situation, - decided to instead decline the fraud and place the burden of proof on the consumer. Enclosed are copies of the fraudulent charges, information I used my debit card in - - on -/-/2017, letter my supervisor stating I was in - - California at work for the entire work day on -/-/2017 and -/-/2017, and a calendar of events supporting my position..