Review and analysis of over 196 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 196 official complaints related to Transaction issue. Out of the 196 consumer complaints against JPMorgan Chase, 22% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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JPMorgan Chase Credit card transaction issue December 29, 2015 - In 2014 I was contacted by a company named - and offered the opportunity to make money online with their - online business. I paid them $4600.00 for one years - program and - affiliate pages. I only received - pages and a virtual - download that disappeared from my computer. When I noticed that my - was missing I contacted the company was told that they were relocating out of the country but would still honor their contract. Needless to say, they did not honor their contract. The services were not provided. I was ripped off. ... |
JPMorgan Chase Credit card transaction issue December 28, 2015 - I initiated several disputes on my chase card and after sending over very detailed explanations as to the cause for my dispute. Chase somehow turned this into to a quality of service issue and denied my claim. I do not believe Chase even read my complaint as it was not a quality concern it was an issue of the services not being provided. I did not receive what I paid for PERIOD. These - companies have scammed me out of a lot of money for doing nothing. Chase informed me that they reached out to the merchants and they did not honor my request. Of course they would n't honor my request they a... |
JPMorgan Chase Credit card transaction issue December 15, 2015 - I booked an overseas trip online for me & my wife on -/-/- with - -. I requested Business Class upgrade ( from economy plus ) for the return trip. We were put in a non-guaranteed waiting list for the upgrade request. I did not expect - - to charge my - - - - credit card the upgrade cost ( $1200.00 ) since the upgrade was not guaranteed and the return flight is not until -/-/-. However, they did charge my credit card for this amount on -/-/- - more than 2 months in advance. I called - - to complain about the charge but was informed it 's company po... |
JPMorgan Chase Credit card transaction issue November 22, 2015 - On -/-/15, I contacted Chase claims department, and spoke to - -. I explained to - - about an unauthorized charge on my chase account in the amount of $99.00. - - requested my name and account number. - - then asked me about the company I am making a complaint on. - - looked up the charge and stated that I made an agreement with a subscription company. I informed - - that I never made an agreement for any services rendered to me nor singed anything with the merchant. I then informed - - that the company, - offered me a 50 % refund instead of... |
JPMorgan Chase Credit card transaction issue November 11, 2015 - On - -, I booked a hotel room through a website called -. The website operates like traditional sites such as -, -, -. The only difference is that after completing a booking through -, the website will then credit airline miles to the airline of choice that a customer has specified. On - -, I booked a - night reservation through - for a stay at a hotel called - by -. I paid $190.00 for the reservation and was told by - that I would receive - - - miles upon completion. - for the reservation, - as a bonus, and - from a referral. H... |
JPMorgan Chase Credit card transaction issue November 8, 2015 - In Reference to case No. :-Main Issue : Chase Executive Office Agents refuses to discuss the facts of WHY the Chase agents I spoke to approved my reimbursement transactions. In addition, they have not discussed why Chase 's Payment system allowed the transactions to occur. Those are the root causes of the scam as my interactions with Chase 's agents then put me into several difficult situations ; a. All transactions were legitimately reflected on my Online Chase account. In addition, Chase agents confirmed that they were valid. b. Since I was reimbursed for the purchase of computers reques... |
JPMorgan Chase Credit card transaction issue November 5, 2015 - I received - - from Chase bank in - of -. These cancelled the debt 's I had owed them on - credit card accounts. They continue to report these accounts as late and with a balance, even though they were charged off in - and cancelled effective - -. I paid the taxes on the cancelled debt as income on my - tax returns. I have disputed this information multiple times with all three credit reporting agnecies and Chase always refuses to change the informaiton. I have attached the - - for your reference. ... |
JPMorgan Chase Credit card transaction issue November 4, 2015 - I needed an - for spraying soybeans. The custom sprayer person could only do it on the morning of - -, 2015. I told the merchant very clearly it must be at my residence by - -, 2015. The merchant promised me over the phone that the latest it would be there is the afternoon of - -. When the merchant did not deliver on his promise and get it there by - -, I had to drive - miles and buy the spray elsewhere. Then when the now worthless chemical arrived at my door I sent it back to the merchant and said you did not send it it time you promised and it now has no value t... |
JPMorgan Chase Credit card transaction issue October 29, 2015 - This refers to my recent customer experience at a - dealership in -, - and non refund of my $1000.00 thru Chase credit Card.I happen to visit this dealership probably on - -/-/- or -/-/-. I met the sales rep - ( new guy at the dealership ) and showed me a new Mazda 6 - and then we came down to discussing the - was handled by the finance manager- - - car which I selected was not in stock and was at some other Dealership in -.-Model Mazda 6 - color-- with VIN no.-. After we negotiated the prices, I was made to sign the agreement that day and pay... |
JPMorgan Chase Credit card transaction issue October 24, 2015 - Two issues:1- I download and reconcile the data from this account daily and payoff the balance by electronic transfer from a - checking account ; despite the balance being deducted from my - Account , it takes days for Chase to credit my credit card account. 2. Despite the process listed above ; even when my own account, updated daily, and showing now balance due, Chase shows a balance due and charges me interest on the alleged " balance ''. Chase Bank is using fraudulent accounting practices and deliberately delaying processing accounts in a fair manner in order to increase fees and p... |
JPMorgan Chase Credit card transaction issue September 12, 2015 - Amazon purchase - was a purchase of -, minus promotion -, minus rewards points of -. Receipt total $8.00. I was billed ( not pending ) $23.00, the item has not shipped. Amazon says it will change when shipped to $8.00. So until then I have a charge on my account for the full amount, assuming the change the price and issue a credit to my account. Amazon thinks this is a normal practice, the credit card can only dispute the charge. I do n't think this is legal, but I could be wrong, someone is making money on this money in limbo '' and someone is paying for it. Please feel fre... |
JPMorgan Chase Credit card transaction issue September 7, 2015 - In - we purchased a timeshare in - and when we tried to use it they never responded. There have been numerous charges against them on the - - as being fraudulent/scam. All of our charges on our - CC were reversed back to us, as all of our charges on our Chase card in - -. On -/-/- we received a letter stating the charges were all charged back to us and that we could appeal. I have sent numerous letters to Chase, including the extra documentation they wanted ( proof that - credited our account, information from the - - ). I still did n't hear anything from... |
JPMorgan Chase Credit card transaction issue July 16, 2015 - Payed for the same - visa gift cards at - - on - different credit cards. The visa gift cards were accepted twice by the scanner. Manager of store said he tried but could not contact anybody to help with situation. Chase credit card did not back me on the dispute after sending pictures of receipts to them been trying to get resolve. Please help. ... |
JPMorgan Chase Credit card transaction issue July 13, 2015 - - - - - of - VA - was servicing my vehicle under warranty for 9 weeks. Through a preferred customer arrangement with - -, they provided a loaner car in the final 2 weeks of that period. I was repeatedly assured from all parties that this car was being provided free of charge. I was asked to provide my credit card information only in the event I damaged the vehicle. The loaner was returned - -, 2015. On - -, - billed me - $ for the rental, almost 20 weeks later. I disputed the bill with Chase SLATE - credit card. They ruled against me. I asked to see... |
JPMorgan Chase Credit card transaction issue June 23, 2015 - Ordered eye glasses from -, supplied Doctors - Received glasses from Marvel but eye glasses did not match prescription. Returned glasses for refund. Marvel offers 365 day refund guarantee which they refused to honor so I disputed charge with Chase cardmember services. Chase must be in conspiring with Marvel as Chase refused to honor the dispute, in violation of the Fair Credit Billing Act, and also refused to investigate the claim against -.... |
JPMorgan Chase Credit card transaction issue June 8, 2015 - I have a balance transfer with Chase Freedom and I find it absurd that for automatic payments, there are only - options. Either to pay the balance in full or to make the minimum payment. Where 's the option to pay something in between - automatically -? I 've done balance transfers in the past with Chase and have always had to option to make an automatic payment that would enable me to pay of the balance before the APR went up .This seems like another slick maneuver by the Chase to make it more difficult to pay the balance off in full before the APR is set to go up. ... |
JPMorgan Chase Credit card transaction issue June 2, 2015 - This is formal complaint to express my disappointment with the lack of service provided to me from Chase Credit Card Services after explaining the following complaint with a merchant. Merchant : - - - -On - - I held my son 's - party with the merchant listed about. The complaint is as followed : A written statement was sent to inform merchant of my negative/positive experience with the food and services that I paid for on -. First the food was great, however, I am very disappointed in the level of service that was provided. Per the contract, the staff was to look after my... |
JPMorgan Chase Credit card transaction issue June 2, 2015 - I entered into a contract with - - to design and install a new kitchen in my home. The contract was signed on - -. The contract states I pay 50 % of the contract price at that time, which I did. Contract further stated I had agreed to the design drawn by this company. Which I had. - agreed the cabinets would be installed by the end of -. The designer kept making changes to the design. My husband did initial off on those changes. All changes were made by the deigned. Then I received a call from - stating my cabinets were ready to be installed but I would need to pay the bal... |
JPMorgan Chase Credit card transaction issue April 27, 2015 - I accidently sent a $1000.00. payment to Chase - - that was suppose to go to -. At that time there was a - balance on my acct. I called and spoke to someone on -/-/- and they gave me grief about getting back the payment and said it would take - days. I called on -/-/- to check status if it being sent out and was told they sent out only $930.00 of the $1000.00. over payment since there were - small charges to the account on -/-/-. My statement does not come out till the - of each month, so I had n't even received my statement for Chase for the coming month... |
JPMorgan Chase Credit card transaction issue April 25, 2015 - I went to use my Chase Mastercard for an online purchase. I 've had the card account for over a decade, I 've been on time with my payments, as of late, and I had more than enough available credit to make this purchase. But the card could not be processed at the time of purchase for reasons unknown. I logged into my account and there was no abnormal activity. I called customer service and they informed me that they were issuing a new line of cards and that I should receive my new card with new card number wishing the next - weeks. But in the meantime, my old card number would be inactive. I... |
JPMorgan Chase Credit card transaction issue April 15, 2015 - I over paid my Chase credit card via bill pay by $3600.00. They tell me it will take 10 business days to refund my money. That 's absolutely absurd. One has the feeling that Chase purposely delays repayment in order to gain financial advantage for the bank. When you multiply all the accidental over payments, it 's a significant amount of money. It takes two days for my electronic bill pays to be received, yet it takes Chase 2 weeks to refund my money? ... |
JPMorgan Chase Credit card transaction issue April 8, 2015 - I was involved in an accident ( on - -, 2014 - Claim # - ) while driving a vehicle rented from - ( case # - ). - has, until now, not given the necessary quote for storage, towing and repairs to my insurance provider ( - ). The credit card company ( CHASE VISA ) which was used to pay for the initial rental has rejected my dispute claim and is demanding that I pay the amount of $3400.00. My insurance provider has an incomplete quote from - and is claiming that they have a request for the same amount that - is billing my credit card company. ... |
JPMorgan Chase Credit card transaction issue April 6, 2015 - Received my Chase Credit Card Monthly Bill and did not recognized $20.00 charge that appeared from - - - - - CT. The phone number is out of service. There is no web address. I reported the charge item to Chase. On -, this phone number is linked to fraudulent company. If all Commercial Banks are notified that this is a fraudulent account, why are n't they required to identify this phone number on all their - Card accounts, many consumers will overlook a $20.00 charge. ... |