JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Transaction issue New York

On -/-/15, I contacted Chase claims department, and spoke to - -. I explained to - - about an unauthorized charge on my chase account in the amount of $99.00. - - requested my name and account number. - - then asked me about the company I am making a complaint on. - - looked up the charge and stated that I made an agreement with a subscription company. I informed - - that I never made an agreement for any services rendered to me nor singed anything with the merchant. I then informed - - that the company, - offered me a 50 % refund instead of the full refund and I refused. - - then expressed to me, that he can not help me to dispute this claim, since I refused the merchant 's refund offer. - - aggressively and sarcastically insisted, I call the merchant to speak to the supervisor to request a refund. I did and they refused. - - then informed me that he is done with me. I am very disappointed and upset how - - did not solve my issue with the merchant being on their side and not mine. - - also never spoke about a couple options to satisfy my anxiety, of the unknown charge on my account. - - just talked over me, not giving me a chance to explain my part on the unauthroized charge.