JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Transaction issue Illinois

On - -, I booked a hotel room through a website called -. The website operates like traditional sites such as -, -, -. The only difference is that after completing a booking through -, the website will then credit airline miles to the airline of choice that a customer has specified. On - -, I booked a - night reservation through - for a stay at a hotel called - by -. I paid $190.00 for the reservation and was told by - that I would receive - - - miles upon completion. - for the reservation, - as a bonus, and - from a referral.


completion but it never happened. After completing my stay on - -, 2015, - only credited my account with - miles instead of the promised - miles. I paid for the reservation using my Chase - card and recently called Chase to ask for a chargeback. After explaining the situation, Chase informed me that they " do n't deal with miles. '' They said that since I was able to stay in the hotel there is nothing they can do. I feel very ripped off here. I could have booked the hotel through other sites for which I could have gotten better prices and/or discounts such as -, -, -, -. Instead, I booked through - which clearly stated I would receive - - - miles after the hotel completion. - failed to deliver on this expectation and as such I expect Chase to refund the money owed to my credit card. FYI, I 'm also attaching a snapshot of the completed reservation, purchase price, and that - miles should have been credited. It shows - instead of - because - was from an account referral that was also promised and - again failed to deliver.