JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Transaction issue Georgia

This refers to my recent customer experience at a - dealership in -, - and non refund of my $1000.00 thru Chase credit Card.I happen to visit this dealership probably on - -/-/- or -/-/-. I met the sales rep - ( new guy at the dealership ) and showed me a new Mazda 6 - and then we came down to discussing the - was handled by the finance manager- - - car which I selected was not in stock and was at some other Dealership in -.-Model Mazda 6 - color-- with VIN no.-. After we negotiated the prices, I was made to sign the agreement that day and pay the advance with the delivery receipt if I wanted the car in 2 days. The dealership promised me of getting the car in 2 days-/-/-.Trusting the dealership, I signed the agreement and got the the paperwork done.When I finally returned on -/-/--I was told that the Car is unavailable and can not be delivered as promised and during the conversation, I was told by - ( Sales rep ) that the Car which was in - is - at another dealership in - ( - dealership ) and


the car is not available and I have to purchase a new/another car for a higher price.I refused to accept that as a solution and left the dealership. My $1000.00 are still in dispute till date as they have refused to pay me back.The credit card company Chase has reported back to me that as per the dealership, the car was delivered to me and " I '' returned the car.The proof is the delivery note signed by me.Also, the credit card receipt mentions that " no refunds on down payments or advances ''. I can prove that the car was never in the dealership 's inventory as I bought the same car with the same VIN no. from - dealership.As a customer I believe I have all the rights to get the refund since I never received the Car physically as agreed.If the goods have not been delivered to me then I must get my money back against which I paid for.The people at dealership has tricked me to buy the car that they never had and have been really rude, harsh and unresponsive.Especially - and -.I need resolution as my credit card company has charged me $ -.Thanks