Review and analysis of over 186 complaints against Amex
Amex consumers have reported over 186 official complaints related to Transaction issue. Out of the 186 consumer complaints against Amex, 18% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 33% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Amex Credit card transaction issue December 29, 2016 - On -/-/2016 we stayed at a - in - UT and used our American Express Bluebird card to pay for the room. As per normal they held funds to cover the transaction then charged the funds, but they never released the " hold ''. When I called the - they informed me that they did not do automatic releases and it would be up to my financial institution to release the funds. I called American Express and was told that they could not release the funds either, it was n't their " policy ''. So-- will not do an auto release, even though they have been paid, and American Express will not release ... |
Amex Credit card transaction issue December 22, 2016 - On - -, I attempted to purchase a personalized gift card from American Express using my American Express credit card. However, when I attempted to complete the order, I got a server error message and never received formal confirmation that the order was successful. I called Amex several times that day and spoke with - people for over an hour! I wanted to cancel the gift card because I was so disgusted that so few know what they are doing in customer service and each time the gift card group was attempted to be contacted, the line would disconnect or the wait time was over 10 minutes a... |
Amex Credit card transaction issue December 20, 2016 - On -/-/2016, I ordered some cosmetic products at -, -, NV - for delivery by shipment on -/-/2016 - because the merchant did not have all of the products in stock and because we did not wish to attempt to return to our home in - with those ( requiring additional airline baggage fees ). The merchant agreed to ship those products for free due to the size of the purchase - $2200.00. However, upon reflection, we decided we would cancel the order and returned the next day to do so. Since the merchant prevaricated about how that could be done ( for several days including in person, ... |
Amex Credit card transaction issue December 14, 2016 - I need your agency help to dispute the charges on my American Express card done by - - -. I was contacted by - - - representatives initially on -/-/2015. They represented to me by phone and by email that they were located in Virginia and told me they had an extensive success record recovering money from each of the companies that I told them I had dealt with and very confident that they could win the cases with each one of them. Occasionally I had difficulty communicating with them, but eventually they always communicated successful results taking place in the process. ... |
Amex Credit card transaction issue December 13, 2016 - A hold of $110.00 was put on my american express server One VIP card Saturday -/-/2016 while checking into the - - in -. I called the the hotel today Monday -/-/2016 to ask why the hold was still on my card when I checked out Sunday morning -/-/2016. - advised they released the hold upon my checkout that it was my card merchant American Express Serve that still had the hold on my card. I contacted American Express Serve and they advised the could n't release the $110.00 until -/-/2017, because the do n't have the authority to in their system. Even though I had the - ... |
Amex Credit card transaction issue December 1, 2016 - I initiated a credit dispute with American Express on - -, 2016. AME-, unilaterally allowed the merchant to reinstate the charge without properly investigating the facts. The time for resolution by AME-/- as now expired and a full credit is due to me.... |
Amex Credit card transaction issue November 19, 2016 - What happened is there was a authorize on my account & the Merchant release it next thing I know you people at American Express are telling me I need to wait an additional 8 more days after it was released by The Merchant I personally feel you guys are con artists the most rudest - that I have ever had to deal with in my life... |
Amex Credit card transaction issue November 14, 2016 - I was contacted by several fraudulent companies by unsolicited telemarketing phone calls. They all promised me a very profitable online business.They were all offering me related internet business opportunities to work from home. I was sucked in this mess. The charge that I would like your help to dispute is a charge done by - - on - - 2016 of $3000.00 on my Amex card. They called me and stated that I needed them, and in order of my process with the previously company that I signed up succeed, I needed their services. Nothing was ever done. What it really comes down to is this co... |
Amex Credit card transaction issue November 9, 2016 - American Express Blue Bird -/-/2016 RE : Blue Bird Acc # - I have used the Blue Bird Card for several years - processing thousands of dollars through this account - this is a Pre-Paid Card and have utilized the benefits that allow me to send family members money. I went online today to send " - '' [ one of my family accounts ], money to find that American Express had authorized and paid a " duplicate charge '' from - in the amount of $120.00. This charge was made on -/-/2016 and paid - but AmEx paid it again - the merchant - must have processed it again - yes? But why would ... |
Amex Credit card transaction issue November 8, 2016 - I prepaid for - hotel rooms on -/-/- - - for me and - for my parents ) on AmEx travel using my AmEx credit card. When we were checking out on -/-/-, the NH - hotel claimed that it was not prepaid so we paid again since the confirmation was n't clear cut that the rooms were prepaid. I disputed the charge. My parents were refunded on -/-/- but it 's been over 2 months and I still have not been refunded. The hotel actually charged my credit card on -/-/- and then promptly refunded that charge, but I have not been refunded the charge on -/-/-. AmEx Travel an... |
Amex Credit card transaction issue September 17, 2016 - on -/-/2016 at - mountain time I went to - and used the ATM to withdraw - dollars. I input all the information that was required to get funds. The ATM went into a mode as if it was going to release the funds. The screen went blank before the money came out. The screen came back on in a red background with error message that ATM was down. I called the American Express Serve and was told I had to file a complaint which could take 10 to 45 days. I contacted the bank and was told they knew about it and since I did not have a account with the bank that they would have to go by my bank. I... |
Amex Credit card transaction issue August 10, 2016 - In -/-/- I was approved for and received my American Express Platinum card. I began using it and eventually reached a spending threshold which awarded me - of their Membership Rewards ( R ) Points, as promised. On - - I was charged their $450.00 annual fee and I have continued to use this card and have no balance due at this time. After other charges I now have, as the time of this writing, - points and my Membership Rewards ( R ) Program Number ends in -. My credit card ends in -. I have been a customer of American Express for decades and have good standing with them ... |
Amex Credit card transaction issue August 9, 2016 - I paid a contractor $10000.00 using my - AME- card for services that he was supposed to finish. We had a signed contract that the work would be done, I can furnish that contract. The contractor never finished the services, but he tacked on an additional $300.00 " credit card fee '', so the total I was billed was $10000.00. I called -/AME- to stop the charges. I sent - photos of unfinished work, as well as copies of the contract, but -/AME- did not refund my $10000.00 and paid it out to the contractor in spite of our many pleas.... |
Amex Credit card transaction issue May 14, 2016 - I recently opened an Amex Gold card and went through the general process of application to receiving the card no problem. I then had a few transactions in the city of of residency for very low amounts and found out that my card ended up not being able to swipe on the third or fourth transaction. I called in to inquire why and was told that they could not give me more information because they would contact me on the number on file for security reasons and also told me that they had given me a call. Both of these things I 'm certain did n't happen so I went online and checked my number and it wa... |
Amex Credit card transaction issue April 18, 2016 - I have - credit card charges with American Express ( they are the same charges so it is impossible to differentiate what amount of the charges was for our purchase of their ( the merchant 's ) timeshare and what amount was for fees to enable the merchant to complete the purchase of our - timeshare ) related to - the purchase of a timeshare from a merchant and fees paid to the same merchant for the merchant to purchase our - timeshare. I am not sending this complaint regarding the dispute but rather AME- 's responsibility for the charges. AME- is assuming that illegal documents ar... |
Amex Credit card transaction issue March 29, 2016 - Hello I am using Amex credit card, i purchased apple watch from - local store on -/-/2016 for $370.00 for my wife and she just changes her mine and we return that apple watch at same place in ( - ) store on -/-/2016, When i checked online in my credit card account i see instead of credit of ( $370.00 ) on -/-/2016 they charged me again so they charge me again. I called Credit card company twice and they just give me credit of ( $370.00 ) and still they need to give me credit of remaining $370.00 since they charged twice. Also - charged me $370.00 in my ... |
Amex Credit card transaction issue March 26, 2016 - I opened an Amex Serve account and attempted to send funds to the - sub-accounts that I had opened using a debit card to transfer the funds to each sub-account. In error, I entered the incorrect debit card number, which generated an " error '' message from the Amex Serve website. I was then prompted to enter a different debit card number, as the - that I had incorrectly entered ( in error! ) was that of my husbands. I then entered my correct debit card information and funds were transferred from my personal bank account to each sub-account, $100.00 and $60.00, respectively. This tran... |
Amex Credit card transaction issue February 9, 2016 - I suspended auto-pay on my AME- account and the notification I received confirming this on -/-/15 gave no indication that this was only for three months. Today, I received a notice that payment was processed through auto-pay to my checking account for an existing balance of $5600.00. When I logged into my account earlier in the week, there was no indication that any payment was scheduled or pending as it still is prompting me to make a minimum contribution by -/-/-. When I contacted AME- today, they said that they had my written consent from before and they unfortunately could not... |
Amex Credit card transaction issue December 20, 2015 - American Express promised a bonus offer would be credited within 5-7 business days. American Express now refuses to honor that promise, saying that it will be 6-8 weeks. ... |
Amex Credit card transaction issue December 18, 2015 - When I used my American Express " Bluebird '' card at a gas pump I used my old zip code ( we just moved ) and the pump declined the transaction. Yet it put a hold on all of the funds on my card. When I called the company they will not release it for 8 days. I went to the owner of the gas station and they are large enough that they told me that they automatically released the hold to American Express. I got the Amex rep on the phone with the vendor who told Amex they would fax a release. Amex would not release my funds. I am denied access to my money for eight days and my transaction was declin... |
Amex Credit card transaction issue December 3, 2015 - American Express is not allowing me to make payments to my account. When I have asked why, I have been told - separate things by different chat representatives:1. That there is a thirty day hold after you make your first payment from a new bank account. This is not true, because I have made - payments so far from that account. 2. That you can only make a payment up to your current statement balance. This is not true, because I have already made a larger payment than my current statement balance. 3. That the system sometimes will not allow payments but there 's no reason to explain why.... |
Amex Credit card transaction issue November 30, 2015 - I went to pay my American Express ( AE ) Credit card balanceon - -. I auto paid my balance for the last 5-6 years. using my - account. I gave them instructions to use - account for a payment of $2100.00. On - - I received a notice from AE my bank rejected the payment. I checked the money was still in my - account. I recently moved from - to -. I found out - does not have any branches in -. I did not have enough money in my - account to settle the amount owed. My - - got a bank check from - to cover the balance. I have never done any business... |
Amex Credit card transaction issue November 21, 2015 - i have had an AME- account since 1973. I mailed a check to American Express on Monday, as of Friday the check had not been cashed. I called to find out if was in process. They said they had not received it, claiming it was a problem with the mail service. This morning, Saturday, I received an email from AME- saying the check was received. Later this morning I received another email for AME- say the account is past due, warning me that the account may be suspended. I called the phone number to find what was going on. The person I talked to blamed issue on the mail service. The payment location ... |
Amex Credit card transaction issue November 18, 2015 - On -/-/-, I completed a purchase using my American Express Credit Card. The purchase was through - - for a concert that would occur -/-/-. When making the purchase in the amount of $360.00, I should have received an email confirmation of my purchase and online tickets to be used at the event. After contacting - initially I was told that the confirmation would be provided 30 days prior to the event and that I would have to check back at that time if I did not receive my confirmation which made sense at the time of my call. As the event came closer I continued to check my em... |
Amex Credit card transaction issue October 22, 2015 - SUBJECT : American Express Blue Cash Everyday credit card payment processing/ misrepresented due date/ delay in posting/ late fee and possible erroneous credit reporting consequences. Electronic payments by my bank are not posted when received by American Express, but delayed by 2-3 days. This means that the DUE DATE is not the due date shown on the statement, but a couple of days earlier unless and only if paid on their website. This forces the consumer to pay at least 4-5 days early to be assured of timely payment, even if EFT. THERE IS NO LEGAL E-PLANATION FOR THIS, that is just how it is, ... |
Amex Credit card transaction issue October 16, 2015 - I purchased a round trip ( non-refundable ) ticket ( - - - ) with - ( - - ) using my AME- card in -/-/-. On my departure date, I arrived at the - airport and the check-in process was routine. They asked me to provide bags that were being documented and was asked how many carry-ons I had and told them one ( which was a wireless blue tooth speaker ). They provided me my tickets and told me proceed to departure gate. I arrived at security ( - equivalency ) and was told that my carry-on was NOT permitted. I asked what the reason was ( considering that the dimensions of... |
Amex Credit card transaction issue October 15, 2015 - My credit score dropped, and I was denied credit, as a result, because American Express reported late payments and charges, incorrectly. They had continued to place monthly charges on a cancelled credit card. They have now acknowledged their error, and ttheir most recent submission to the credit agencies should reflect that my account has been current. ... |
Amex Credit card transaction issue October 14, 2015 - I booked a - - stay in - - for $450.00. Before doing so, I called Amex - and asked if I would be able to receive my Gold stats and points for the stay. The Amex rep confirmed I would. I then booked the hotel stay and was given a booking code of -. After booking my stay I called - to confirm my reservation and wanted to add my - number to the reservation. I was advised by the - rep that I would not receive points nor status '' due to the - booking. I was confused as I booked my stay through Amex -. After going back and forth with Amex -, I learned that Ame... |
Amex Credit card transaction issue October 2, 2015 - I have a credit balance with American Express and have reviewed my cardholder agreement. It does not specify that a refund be conveyed in a particular way ( Ie : check, wire transfer ). I requested that I be directed to where it states that it will take ( 7 ) business days to receive my refund and they are refusing to provide the information, expedite the process or allow me to speak to another department with regard to the processing. This refund is in excess of $3000.00. While AME- has written documentation concerning payment, the representative could not direct me to any language that def... |
Amex Credit card transaction issue September 15, 2015 - I Made a Purchase with - $370.00 and i never received the itemthe item that i Purchase It was on - for a Galaxy Note 4 Used and the item was never shipped to me i did also made a claim with - but - has my refund in a pending Status Since - - 2015 and still have not return the funds back to my back account. i contacted American Express About this Problem and they stillstill have the investigation in a pending status and its been 2 weeks and the bank has not provide a resolution for this problem. ... |
Amex Credit card transaction issue September 10, 2015 - I had a corporate credit card with American Express through my former employer, - - -. My card number was -. I was retired from the company on - -, 2015. I turned my credit card in to the company account administrator on - -, 2015. I filed my final reconciliation with my company on - -, 2015. Unknown to me, on - -, 2015, someone charged - - $35.00 = $350.00 to reinstate - Points to my account. American Express says this was done on line '' but AME- can not identify who did it. I do not believe that I did this in any way, as the reward points '' a... |
Amex Credit card transaction issue July 18, 2015 - On - -, 2015, my wife and I went to this presentation for a timeshare while on vacation in -. The - salesmen, - and - ( do n't know their last names ) gave us their sales pitch. We had no intention of buying into another timeshare, but they made it sound so good that we fell for it. We gave - our AmEx card and he would not accept it because he said the fees were to high on it and asked if we had another credit card we could use. Gave him our - card and he ran it through, but it was denied because we did n't let - know ahead of time that we would be making a purchase ... |
Amex Credit card transaction issue July 14, 2015 - I went online to American Express - and booked a hotel room for - nights, was quoted around $140.00 a night for the - nights a total with tax of around $320.00, and when I hit accept it charged me instead for a total of $420.00 and booked me for a larger room. When I called to rectify the situation with American Express they failed to take responsibility and rectify the situtuation, failed to make me whole in any way, shape, or form, failed to accept responsibility for the gliche in their website, and failed to accommodate me in any way. I spoke with - - in customer servic... |
Amex Credit card transaction issue June 22, 2015 - Fraudulent charges appeared on the account of the authorized user, American Express closed that account ending in - and opened a new account ending -. However previous merchants who still had the old account number continue to post charges. Last year - posted an unauthorized charge, which was disputed and reversed on the old account. The same another company. The account was issued in - 2015. On - - 2015 both companies posted fraudulent charges using the old account which American Express supposedly close, and posted to the new account number. The new account number was not p... |
Amex Credit card transaction issue May 14, 2015 - American Express charged me a $3.00 - processing fee for an item I purchased from an - company. I was never informed, in advance, that I would be charged this fee and I did n't authorize it. American Express refuses to credit the fee and is insisting that the charge is valid. ... |
Amex Credit card transaction issue May 5, 2015 - My minimum payment of $80.00 was due to American Express on -/-/15. I made the payment early on -/-/15 in the amount of $3000.00. I had already made my - payment on -/-/15 in the amount of $100.00. They applied BOTH payments to the - payment even though the -/-/15 payment was after the due date and then considered the -/-/15 late. I contacted them when I received notification of a late payment and a late fee of $27.00. I explained to them the $3000.00 payment was the - payment and they needed to apply it correctly and remove the late fee. They t... |
Amex Credit card transaction issue April 9, 2015 - I purchased some stools online from - using my American Express - - -. My card comes with Return Protection from American Express. When I received the stools, I attempted to assemble them, but I determined that I did not wish to assemble them. I was unable to return them to - due to the weight and the awkwardness of the box. I contacted American Express and filed a claim for Return Protection. I spoke with a representative on the phone and faxed the claim paperwork to American Express. Not only has Amex provided extremely subpar customer service ( multiple emails asking for the ... |
Amex Credit card transaction issue April 9, 2015 - On -/-/- I had bought jewelry ( diamond ring ) which they asked me to appraise before paying the full amount, since I did not agree on the price. The salesman named - told me to appraise and if I find the appraised price lower than the price charged, I can return it. Upon appraisal by a certified GIA appraiser I found that the actual value was $4400.00 and not $9500.00 that they had charged. Also a small diamond piece fell off the ring. At the time of purchase I had paid $5000.00 and the rest was to be settled or returned upon appraisal. I had called them and told them that the a... |