Amex Credit Card Complaint

Amex Credit card department,

Transaction issue Nevada

I booked a - - stay in - - for $450.00. Before doing so, I called Amex - and asked if I would be able to receive my Gold stats and points for the stay. The Amex rep confirmed I would. I then booked the hotel stay and was given a booking code of -. After booking my stay I called - to confirm my reservation and wanted to add my - number to the reservation. I was advised by the - rep that I would not receive points nor status '' due to the - booking. I was confused as I booked my stay through Amex -. After going back and forth with Amex -, I learned that Amex - uses - to book even lower rates. I advised them that since I would not be receiving points for my stay nor status, I asked to cancel my reservation without any penalties. All of this happened within - hours of booking. Amex - Reps ( I believe - - sent - a fax requesting to cancel this hotel. - did and refunded the monies paid WITHOUT ADVISING ME. Upon


( value of $450.00 -. I want the difference $90.00 refunded to me. Initially I was only offered $100.00 off future booking which I refused. They later gave me a refund of $450.00 which is still short of what I actually paid. I want the difference paid and an apology. American Express - is guilty of not explaining that they use - party booking sites and gives false information when speaking to their reps about receiving points at hotels. email statements : Dear - -, I apologize our response can not be more favorable. Sincerely, -Customer By - Email ( - - - - -/-/2015 - - ) Unacceptable. On - -, 2015, at - -, Amex - - - - - ; -- & gt ; wrote : Response By Email ( - - - -/-/2015 - - ) You have been refunded in full for your reservation booked through American Express Travel - $450.00. Response By Email ( - - - -/-/2015 - - - Dear - -, I have a copy of the fax as well, attached, showing that we did ask for a full refund. I regret you are not pleased with the level of service you have received from American Express Travel. I am also sorry to hear your mother 's birthday party was ruined. We have done everything we can to assist you with this matter throughout the entire process. The hotel misled us and unfortunately we are not able to refund you the price difference due to their miscommunication. Best regards, -Customer By - Email ( - - - - -/-/2015 - - ) -, I still think you are confused. - sent an email ( which I have in my possession ) That is clearly asking for the reservation to be cancelled without any stipulations whatsoever. It just asked to be cancelled. It should have stated that I wanted it cancelled and a refund. It did n't. It 's not - fault. I 'm not interested in your future travel voucher as I 'm sure you know. After the hell you have put me through by not only questioning my integrity on several occasions, but by ruining my mothers - Birthday party in - ; At the very least you are going to refund the difference between the rates paid. If not, I see only - other way to solve this issue. - - -, 2015, at - -, Amex - - - - - ; -- & gt ; wrote : Response By Email ( - ) ( -/-/2015 - - - Dear - -, You are correct. The reservation should have stayed as is, and I did not cancel the reservation. The problem is we were not aware the hotel had already cancelled the reservation. We sent several emails that were unanswered asking about the cancellation and refund a