Review and analysis of over 108 complaints against Amex
Amex consumers have reported over 108 official complaints related to Managing, opening, or closing account. Out of the 108 consumer complaints against Amex, 24% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 28% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Amex Prepaid card managing, opening, or closing account December 9, 2016 - We have used the American Express Serve card for quite sometime having our payroll direct deposited on this card. We recently noticed a recurring monthly transaction that we did not recognize. Upon further investigation, it was discovered that - the merchant for our cell phone purchase, deceptively had us agree to cell phone insurance through - that we specifically stated at the time of purchase that we did not want. The - told us merchants sneak the agreement in with the other required signatures during purchase - so they are even aware of the deception and would not refund the charg... |
Amex Prepaid card managing, opening, or closing account December 7, 2016 - Amex Serve has a policy of holding a consumers funds 7 days after a transaction is cancelled. They claim to not have the ability to release the funds even if you submit proof from the merchant that the transaction has indeed been cancelled. I submitted a complaint within the last 3-4 weeks and received a vaguely worded response that in no way addressed my concerns. While I 'm quite sure this practice is not illegal, it is a great inconvenience to the consumer.... |
Amex Prepaid card managing, opening, or closing account December 2, 2016 - Closed and pulled money from the account to make it a zero balance. Had told me prior on the phone that they would send a check for the amount of the account. After months of not receiving a check, I called them again and the representative told me that the account was permanently closed and the money returned to where it came from and that I would not be receiving a check. She could give me 'no further information '.... |
Amex Prepaid card managing, opening, or closing account November 8, 2016 - I was issued a refund for some gifts i recieved as a house warming gift on -/-/2016 onto my temporary american express serve card ending in - the merchant released the funds two days later and - has refused to realease the funds back to me it is now - - and i have yet to have access to my funds i was promised a resolution by - - th and still nothing! I would like to expell all my funds and close this account... |
Amex Prepaid card managing, opening, or closing account November 4, 2016 - Bluebird debt card is refusing to transfer Close bluebird I kill my $170.00 into my open bluebird account I have called a number of times and it still sitting in the closed account all do too sprints cell phone service criminal activity. After 5 1/2 months and telling to go executive supervisor at - cell phone service that that card is been closed they still sent that to the close the bluebird account. I will either have to file a federal lawsuit against the Bluebird if I do n't get satisfaction in 24 hours... |
Amex Prepaid card managing, opening, or closing account November 4, 2016 - I purchased an American Express Serve prepaid card from -. The temporary card was activated successfully in-store and I loaded money into the card. This temporary card is supposed to be registered on the AME- website to get a permanent card. However, I tried many times and everytime after I fill in all my information and card information the system says " Sorry we are unable to approve an account to you ''. The customer services are totally useless. They do nothing but keep saying that they do n't know but the " possible '' reason is that the system can not verify my identity. But I 'm 100 ... |
Amex Prepaid card managing, opening, or closing account November 2, 2016 - I have had an account with Amex Serve since -/-/2016, My direct deposit has come in later and later every week for the past 4 weeks and I am paid every week Wednesday. I spoke with a representative on today who informed me that my direct deposit will not process to my account until after my pay date. I spoke with the supervisor - and she nor the representative were able to provide a valid reason why my deposit would come in late. I request to speak with someone that was able to actually assist me and the supervisor - informed me there is no one able to assist me. Now, I will have no ga... |
Amex Prepaid card managing, opening, or closing account October 8, 2016 - Unable to open an account. I purchased an American Express Blue Bird pre-pay debit card at -, paid $5.00 for the card, and loaded $5.00 onto the card, with the intent of having the company send me a Permanent Card. The paperwork with the card says to register at - I followed the directions and went to that site, entered all of my personal information, including my social security number. Each time I did this process, the page would respond slightly different, and sometimes would prompt me with verification questions relating to my vehicles, which looks like a normal verification pr... |
Amex Prepaid card managing, opening, or closing account September 27, 2016 - I reported this to the office of the MN State Attorney General and they have suggested I also report it to you : American Express Customer Relations -, UT - I requested a card at -, which has not yet been received. So, I went to - and purchased one in the store and put $300.00 cash on it. - on -/-/2016 TC # - AME- BB - $5.00 on receipt The physical card 's packaging UPC is - Card # - Valid Thru - CID - Because the one I requested online is associated with my phone number, I ca n't set the physically purchased one up online for my personal management.... |
Amex Prepaid card managing, opening, or closing account August 27, 2016 - I 've had a Serve One VIP prepaid card issued by American Express for several months. It was an attractive card due to its low fees and ability to safely load cash at many locations outside traditional banking hours, as well as the ability to transfer that money to my other out-of-state bank accounts with pre-existing debited bills. However, I received notice on - - that my account was being being shut down and could no longer load my money. There was no notice, no explanation given, and no recourse offered whatsoever. I attempted to contact Serve for further information and was denied... |
Amex Prepaid card managing, opening, or closing account June 10, 2016 - American Express Serve cancelled my card. They were suppoed to send me a check with the remaining funds attached to it but never have. This was over a month ago and they told me on a recorded line that it would have been sent out within - days.... |
Amex Prepaid card managing, opening, or closing account March 27, 2016 - I 've complained before about these rebate/reward cards and the fees because traditionally a fee comes with a service and they provide zero service. They take a monthly fee for what, not using it, kind of backwards logic but of course makes banks rich while robbing consumers. This complaint is not about that though. So I tried to use - of my cards and it was denied presumably because I did not have the full amount available on the card which is - point # 1. So you ca n't use the balance and pay the rest with another means of payment??? For convenience and so AME- does n't miss respon... |
Amex Prepaid card managing, opening, or closing account March 24, 2016 - I have been trying to open an American Express Serve One VIP prepaid account for the past month and a half, with no success. I used to have a Target Prepaid REDcard by American Express, which I closed in order to open a Serve account. On a recorded phone line on - -, 2016, - in Account Protection Services stated : " rest assured that you will be able to sign up for another American Express Serve card. '' Nevertheless, despite numerous attempts online, over the phone, and by mail, I am still unable to open a Serve account : I keep on getting " Unable to Sign Up '' errors on the webform... |
Amex Prepaid card managing, opening, or closing account March 23, 2016 - I have a bluebird american express card purchased at -. My account has been frozen and is under review. I was told this process would be completed in four business days. I called to check the status on this at least 4 times. Each time I was told 4 business days. I called back on the 4th day and was told i would get an answer by the end of the day. What time was considered the end of the day could not be provided by the agent. I heard nothing and called back again. I was then told it would be 5 business days. the agent said i was provided the wrong timing. How could that be - different ti... |
Amex Prepaid card managing, opening, or closing account March 23, 2016 - I have an AME- - account and have had it for about 2 years. Approx 2 weeks ago, I requested a transfer of funds from my - account, back into the account that was used to fund the - Account, it is a - Checking account. When I originally opened the Serve Account, AME- requested that I " Verified '' the account that would be the source of funding for the Serve Account., I followed the procedure and the - account was " Verified ''. After, 7 business days of waiting for my funds to be transferred into the - Account, the " Verified '' funding source for my - Card, I was instruct... |
Amex Prepaid card managing, opening, or closing account March 15, 2016 - My card/account was lock, and according to an email i got was because of unuasual activity and i was asked to call the - #. After i did they dont even know why my account doesnt work and was told that it will be scalated to a diffrent department and it would take 24hr-48hr. That was on -/-/2016 when i frist called, it is now -/-/2016 and when i keep calling they keep telling me the same thing. Not to much urgency in fixing the issue or letting me know what happen. ... |
Amex Prepaid card managing, opening, or closing account March 14, 2016 - My Serve prepaid debit card account was closed. In this account I had funds confiscated without cause. Nor was I able to get any honest and forthcoming answer as to why my account was closed or when the funds would be returned to me. I have asked on numerous occasions for copies of or access to my billing statement. To this day I have not received anything. ... |
Amex Prepaid card managing, opening, or closing account March 4, 2016 - I received notice of the " termination of funds loading capabilities on your Serve account ''. I do n't understand why my account has been effectively closed as all functions have been removed. I currently have over $1000.00 and am unable to link a checking account to withdraw the funds. I 've spoken with numerous customer service, technical support, and account protection representations, but none have been able to help me in linking a checking account to withdraw my funds. I would appreciate my Serve account being reinstated for both loading and withdrawals. ... |
Amex Prepaid card managing, opening, or closing account February 26, 2016 - The time it takes to receive a lost or stolen card. I reported my card lost and it takes 7-10 days to receive a new card. I am on day 10 and have not received my new card. They have methods to help you get cash from the card, but but I have exhausted those methods such as card to card transfer - $2500.00 limit ; they have a new system where you need the card to to use it to get the security code off the back. They do not have an expedite system for new cards like many of the other prepaid cards like -. If I were am American Express holder, I would have gotten a new card within 24 hours. A... |
Amex Prepaid card managing, opening, or closing account February 23, 2016 - I am writing to you today about a prepaid card service that closed my prepaid account, took my money and has held it for nearly 2 months. I have called them regularly but every time I ask about this issue I am given the run around. Below is my account of the situation and I hope you will help me resolve this matter. On - I used my Serve Prepaid cards to purchase airline tickets for myself and my family for an - trip. The trip was planned for -/-/- but we later decided that - would be a better destination and so we cancelled out tickets as they were refundable. Of all the ticket... |
Amex Prepaid card managing, opening, or closing account February 15, 2016 - American Express Serve provided a free $50.00 Card when purchasing an iPhone at -. I used the money the same day and called several times to close the account. I was told the account was closed after dozens of hours and nearly a year later. Months later, I started getting emails that they now charge a $4.00 monthly fee and I now owe money on the card. I ca n't get them to close my account after trying many times for the past year. ... |
Amex Prepaid card managing, opening, or closing account February 13, 2016 - I have been an AME- Bluebird cardholder since - -. On - -, -, I disputed what I suspected was a fraudulent charge for $240.00 on my Bluebird AME-. AME- issued a provisional credit to my account while it investigated the charge and notified me by email. On - -, -, Bluebird AME- informed me by email that the provisional credit was final and the fraud dispute was resolved. On - -, -, my account was reviewed and closed by Bluebird because Bluebird determined that the $240.00 disputed charge was valid - some 3 weeks after it had sustained the disputed charge. ... |
Amex Prepaid card managing, opening, or closing account February 2, 2016 - After a terrible experiencing using the American Express ( AME- ) Serve Card my account is closed. On -/-/- AME- sent me a letter [ CFPB ref No : - Ref : - ] stating for me to once again call their Customer Service Account Protection Services @ ( - ) - to obtain my account refund of $450.00. ( image attached ). I have contacted them over 5 times ( usual delays, and communication with their operations are horrible ), the most recent was on -/-/- and I was told very clearly that in 48-hours my refund will be mailed to my confirmed address registered with AME-. ... |
Amex Prepaid card managing, opening, or closing account January 29, 2016 - I called American Express on Monday to see why my card was declined, as I had enough funds in the account to cover the transaction. I was informed that because I no longer had the debit card that was linked to the card that they were suspending my account. They said since I could n't verify it was my debit card that was linked they locked the account and there was no way to get it on locked. they also said since they have locked the account, I will not be able to get my money back that I have in the account. I asked them if they can just delete the card from the account, as I could n't do it a... |
Amex Prepaid card managing, opening, or closing account January 18, 2016 - These cards are still the latest crusade for financial institutions to steal as much as they can from consumers ... They do it in the name of fees but the reality is they are taking money that does n't belong to them and without our express consent and with terms and conditions in the smallest print possible ... They offer companies these cards at a discount knowing a great number wo n't be used and they can keep the money ... I would like the cards 'refreshed ' and if really care to add a little convenience, perhaps put the balances on - card. The account numbers are : - $70.00, not w... |
Amex Prepaid card managing, opening, or closing account January 15, 2016 - I did not want this card. I tried to cancel/close it and cant get a hold of anyone at customer service. I have been on the phone several times for over 30 minutes each time and NO one answers the phone. as of this date I still have not reach anyone and will be sending a letter and HOPE that someone contacts me before any fees are accessed. ... |
Amex Prepaid card managing, opening, or closing account January 8, 2016 - Today on -/-/2016, I received an email stating that my American Express Serve account is being closed due to " unusual usage patterns. '' I have used Serve with full intent to pay credit card bills, water bills, gas bills, property tax, school tax, rent, - fees, and other bills. In fact, the tax office is still waiting on the Serve bill payments that I requested to be sent on -/-/16. By closing my account, I will not have a way to pay my bills on time. What I loved about Serve was the ability to load money via credit card or debit card quickly and the funds would arrive immedi... |
Amex Prepaid card managing, opening, or closing account December 30, 2015 - On - -, 2015 my American Express Bluebird prepaid card was locked and suspended, citing violation of member agreement section -, with $540.00 in deposits still in the account. After repeated calls to request my deposits be returned, AmericanExpress phone agents tell me the deposits can not be released until an investigation closes. They tell me that there is no knowledge of when this may conclude. I have waited more than 60 days for the funds. It seems that they may hold my deposited funds indefinitely. ... |
Amex Prepaid card managing, opening, or closing account December 24, 2015 - My account was closed without notification and that is a breach of contract. They had access to personal information and should have notified me before closing an account. ... |
Amex Prepaid card managing, opening, or closing account December 23, 2015 - Several weeks ago I opened American Express Serve Free Reloads prepaid account - with card number - - -. Yesterday, Amex suspended my account and has been stonewalling me since. I had a balance of $1600.00 in my - - account and wanted to withdraw it into a bank account - which is a feature of the card. Very quickly afterwards and without any warning, I received email that my account has been suspended because of violations of Member Agreement. Calling Amex - Account Protection Services yields nothing. They claim that the decision is final and they ca n't do anything ... |
Amex Prepaid card managing, opening, or closing account December 22, 2015 - Received a prepaid card and was unable to use it. The funds expired and American Express will not re-issue the card or provide me the funds. In their minds it is a rewards card, but that seems like a way to simply skirt the CARD act and not follow it, and look after the consumer. ... |
Amex Prepaid card managing, opening, or closing account December 22, 2015 - I received an email notification suggesting I have a monthly statement available for an American Express Serve card. I visited the site and upon completing a forgotten password routine and accessing the account I was informed that my account had been created and that I would receive an American Express Serve Card in the mail within 7-10 days. I promptly called American Express wishing to put a stop to receiving a Serve card to close the account. I was informed I had a $1.00 credit on the account from a promotion through - - - and that American Express would have to mail me a check. ... |
Amex Prepaid card managing, opening, or closing account December 15, 2015 - Hello - I am a American express credit card member and have a - credit card. For the last many months, Amex has been sending me emails on Serve prepaid card and has also send me a physical copy of the card. After waiting on the line for 75 minutes, when I requested them to close the card as I did not request for it, they came back saying that unless I spend a minimum of $50.00 on the card, they would not be able to take any action on this card. 1. I never requested for the card 2. I keep getting unwarranted emails from them 3. After spending more than an hour on the phone, I am told ... |
Amex Prepaid card managing, opening, or closing account December 14, 2015 - This company stole $400.00 from me. My account was closed with a $400.00 balance. They gave a refund check for this amount. I accidentally tried to submit it into the wrong bank account ( brothers ). It was rejected. I then submitted to my bank account, with my name. It got rejected. When I called, they told me I needed to get it reissued because of the - incorrect deposit. I have contacted Serve to ask them to reissue it. However, they refused to reissue it, saying the check was cashed. This is false, i have the check and it was never cashed. I made - attempted deposits that b... |
Amex Prepaid card managing, opening, or closing account November 27, 2015 - American express serve card purchased for - in cash from - with friend. I spent roughly - on - purchases. Needed some cash back so i had to send additional info in for atm use. Social security number was entered in wrong to begin with. They canceled card and refuse to refund the other - The card was lost or stolen the next day. It's been roughly 3 weeks now.... |
Amex Prepaid card managing, opening, or closing account November 20, 2015 - To Whom It May Concern : I opened an account with American Express Bluebird. I received sub-par financial service and customer service from them within the first month of having my account. I transitioned my direct deposit back to my bank account, and over the course of a month or two drew down reliance on Bluebird for financial services. Over a month ago I called Bluebird to request that they close my account. I was harassed to provide a reason, and I repeatedly requested not to. I was then hung up on for cursing at them for not doing as I had politely instructed. Attempts to contact Amer... |
Amex Prepaid card managing, opening, or closing account November 20, 2015 - When I bought my - phone, the app American Express Serve came with it. It auto opened an account, though I did n't think anything of it because I never used it. So there 's no banking info or anything tied to it. Today I got an email saying that unless I add direct deposit to the account AmEx will charge me a $4.00 fee. I try to log into the site, but I ca n't because I never really opened an account. I did request new PW and that let me in. On the page, no where to close acct. You can only call, tweet them, or write a letter. I have been on hold for 30 minutes. I would really just like t... |
Amex Prepaid card managing, opening, or closing account November 13, 2015 - On - -, 2015 I received an email from American Express Serve notifying me, that they would start charging a monthly $4.00 fee to keep the account open. After receiving the email I decided to cancel the card and logon onto my online account. After logging into my online account I attempted to close the account but was blocked from being able to do so, as their computer system then required me to respond to an additional verification email. I waited several minutes but never received a verification email which I could respond to. I then called their customer service number at - an... |
Amex Prepaid card managing, opening, or closing account November 12, 2015 - I am trying to open an American Express Serve prepaid account ( - ). After applying successfully online, I was asked by email to provide additional identity verification documents, at which point I provided images of my US Passport and a recent - credit card statement. I called in to American Express Serve to verify and was told these documents were received properly. I was instructed it would take - hours for review. A few hours later, I received two emails, spaced one minute apart ; the first notifying me my Serve account was " locked '', the second stating my account was " suspen... |
Amex Prepaid card managing, opening, or closing account November 12, 2015 - I am trying to open an American Express Serve prepaid account - After applying successfully online, I was asked by email to provide additional identity verification documents, at which point I provided images of my US Passport and a recent - credit card statement. I called in to American Express Serve to verify and was told these documents were received properly. I was instructed it would take 24 hours for review. A few hours later, I received two emails, spaced one minute apart ; the first notifying me my Serve account was " locked '', the second stating my account was " suspended '' ... |
Amex Prepaid card managing, opening, or closing account October 30, 2015 - If I have a voided transaction ( Bluebird by AME- ) and the merchant has already swiped my card, they will hold the funds for 8 days-even after the other merchant has processed the credit within 3 days. They wo n't even accept a receipt for proof. ... |
Amex Prepaid card managing, opening, or closing account October 9, 2015 - I was given a American Express egift card -/-/-. When I tried to use the remaining balance on the card in - this year, I could no longer retrieve the card number from the initial link sent from American Express in an email. So I called the American Express gift card customer services, and below is what happened : On -/-/-, I called customer services, was told my egift card was replaced with a new card and I should receive in - hours in an emailOn -/-/-, I called again since I did n't receive the email. I was told the replacement did n't happen last time, but now it was rea... |
Amex Prepaid card managing, opening, or closing account September 30, 2015 - This company is holding my funds in the amount of $3100.00 and my account has bwen closed for over 30 days and they still have n't sent my check they say they are waiting for some pending disputes to finalize but nowhere in there terms and agreements does it say they can hold your funds until it is finished. If I do n't receive my check in 7 business days I will file a lawsuit against american express for breach and contract and many other legal laws they have broke in holding customers money. ... |
Amex Prepaid card managing, opening, or closing account September 21, 2015 - I had a prepaid American Express Serve card, and when I called in for help on -/-/2015 for assistance with adding funds, they closed my account. I had $290.00 in cash on the card. They will not give me any information and will not give me my money back. They said I violated the terms of my agreement.? I am not aware calling in for help for a violation. They claim there was suspicious activity on my card. If they 're protecting me, I 'm concerned they will not give me my money back. ... |
Amex Prepaid card managing, opening, or closing account July 15, 2015 - Purchased, funded and registered American Express Serve ( prepaid ) debit card on -/-/2015. Received permanent card with my name embossed on or about -/-/2015. Attempted to transfer balance electronically and was unable to do so. Spent - minutes on phone with customer service rep.Was told could not locate temporary card number by name. Called back the following day after locating temp card and was told they could not transfer balance to permanent card because I already had a card.After spending - minutes over two days on the phone, requested account be closed and balance refu... |
Amex Prepaid card managing, opening, or closing account July 13, 2015 - Regarding American Express PASS card. I had set up and funded - of these cards for my - children about 5-6 years ago through my regular American Express account. I discontinued funding and use of the cards about a year later. The cards have been destroyed and I thought that the PASS accounts were closed. I recently received and email warning me that the PASS card accounts would soon start incurring a monthly fee and if I wanted to cancel the PASS account to call a toll free number. -. I called that number and was promptly disconnected after a recorded message that they were too busy t... |
Amex Prepaid card managing, opening, or closing account June 20, 2015 - I received an email how about Friday night - - 2015 the email was from american expres serve in the email it was just plain mean that my account was being closed and the reason why they told me my account was going to be close was because I was in violationin violation of section - - - - - - Bank Account and - - - - credit card, - ( - ) debit card or debit/payroll card issued in your name. We reserve the right, in our sole discretion at any time, to limit or change the number or type of Payment Funding Sources an individual may link to an Account. You ... |
Amex Prepaid card managing, opening, or closing account June 18, 2015 - I have purchased a - - by American Express from - store. I have added $500.00 to it with the initial purchase. The card was not properly activated and the card can not be used. I have contacted American Express and sent in all the materials they asked for, driver 's license, front and back of card, receipt, card package, etc. I have not received any response for six months, which is totally unacceptable. Every time I call customer service, they would just tell me to wait for a few more days. ... |
Amex Prepaid card managing, opening, or closing account May 20, 2015 - I had filed a dispute over @ charge someone else had made on my card. after filing the dispute the person pay me back so I did not follow through with it. about 10 days later the dispute wasn't denied which was fine. but then they closed my account and locked it this is on -/-/-. I called and was told that I check will be cut the next day for the balance remaining in my account. I have called nearly every day since then and told told something different every day and I would like to know when I will get my money.... |
Amex Prepaid card managing, opening, or closing account May 10, 2015 - - is a credit card from American Express created in conjunction with -.I had my back pay from - - deposited on this card.They currently have - of my back pay money held captive and wo n't release it to me.They - froze it because of a spending limit being reached.So I asked to have the balance wired into my bank account, but they said they could n't do it.So, I asked if they could wire it through - - ; they said they could n't do that.So, I asked if they could mail it to me, they said yes, but I have n't received it yet.it 's been a few days short of a month since their ... |
Amex Prepaid card managing, opening, or closing account April 18, 2015 - On Tuesday -/-/2015 I purchased a Bluebird prepaid debit card at the - on - - - in - - WA. I paid $5.00 for the card itself and at checkout added $150.00 in funds to the card. The directions on the box told me I could use the temporary card and to register online for a permanent card. I made a purchase on the same day at - at the - in - - WA which left a balance of $97.00 on the card. I went online to register the account and found that I actually had to apply for an account ( this is not indicated on the Bluebird card packaging ) and had to be approve... |
Amex Prepaid card managing, opening, or closing account April 8, 2015 - I had an American Express prepaid -card that loaded with my own funds. I used it to upgrade a previously purchased - - ticket ( $860.00 ) for another about $270.00 to include a stopover I wanted ( total ticket price : $1100.00 ). Due to a change in plans, I then had to cancel the whole ticket. - - refunded the entire ticket price to the prepaid REDcard ( instead of just the upgrade fee of $270.00 ). When American Express saw this, they immediately closed the account and froze the funds, accusing me of fraud ''. I called everyone in the company I could to try to resolve ... |