Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account New York

I had an American Express prepaid -card that loaded with my own funds. I used it to upgrade a previously purchased - - ticket ( $860.00 ) for another about $270.00 to include a stopover I wanted ( total ticket price : $1100.00 ). Due to a change in plans, I then had to cancel the whole ticket. - - refunded the entire ticket price to the prepaid REDcard ( instead of just the upgrade fee of $270.00 ). When American Express saw this, they immediately closed the account and froze the funds, accusing me of fraud ''. I called everyone in the company I could to try to resolve but was met with indifference and lies such as we do n't know where the money is ''. It took weeks until - day a check showed up at my house refunding me all of my money I loaded into the account, minus the $270.00 I used to upgrade my - ticket, which American Express claimed was


sent back '' from American Express. I 've called American Express countless times but i am either ignored or told that they do n't know ''. I am still waiting for the the refund of $1100.00 that American Express claims to have sent back '' to - but - insists it never received it. Worst of all, American Express NEVER made any attempt to contact me to verify the charge. Instead, they immediately shut down the account, accused me of fraud '', froze the funds for weeks pending investigation '' ( for which I had no say nor any opportunity to explain ), and then only refunded to me part of the funds that were in the account.