Amex Prepaid Card Complaint

Electronic Benefit Transfer / EBT card Managing, opening, or closing account

Amex Prepaid card department,

Electronic Benefit Transfer / EBT card Managing, opening, or closing account California

I have an AME- - account and have had it for about 2 years. Approx 2 weeks ago, I requested a transfer of funds from my - account, back into the account that was used to fund the - Account, it is a - Checking account. When I originally opened the Serve Account, AME- requested that I " Verified '' the account that would be the source of funding for the Serve Account., I followed the procedure and the - account was " Verified ''. After, 7 business days of waiting for my funds to be transferred into the - Account, the " Verified '' funding source for my - Card, I was instructed to go through the verification process again. I complied and it was completed this past Monday. Today is Wednesday - -, and the funds have still not been transferred. I 'm sure that AME- delays these types of transfers to collect as much interest on these types of accounts as possible. This has been a horrible inconvenience and it should be stopped.

Amex customer in California
Mar 23, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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