Amex Prepaid card department,
General purpose card Managing, opening, or closing account Connecticut
On - -, 2015 my American Express Bluebird prepaid card was locked and suspended, citing violation of member agreement section -, with $540.00 in deposits still in the account. After repeated calls to request my deposits be returned, AmericanExpress phone agents tell me the deposits can not be released until an investigation closes. They tell me that there is no knowledge of when this may conclude. I have waited more than 60 days for the funds. It seems that they may hold my deposited funds indefinitely.
Amex customer in Connecticut
Dec 30, 2015
* Source: CFPB Complaint Database
Amex response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.americanexpress.com/ |
| Phone | 800-528-4800 |
| Address | P.O.Box 981540 El Paso TX 79998 |
| Amex | |
| Amex |
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