Amex Prepaid Card Complaint

Amex Prepaid card department,

ID prepaid card Managing, opening, or closing account Wisconsin

I purchased an American Express Serve prepaid card from -. The temporary card was activated successfully in-store and I loaded money into the card. This temporary card is supposed to be registered on the AME- website to get a permanent card. However, I tried many times and everytime after I fill in all my information and card information the system says " Sorry we are unable to approve an account to you ''. The customer services are totally useless. They do nothing but keep saying that they do n't know but the " possible '' reason is that the system can not verify my identity. But I 'm 100 % sure that my information submitted is correct. They said nothing they can do, which is absurd. They also do n't offer the option that I send them my documents/IDs to manually verify. So basically I am not allowed to use their product.