Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account Washington

Regarding American Express PASS card. I had set up and funded - of these cards for my - children about 5-6 years ago through my regular American Express account. I discontinued funding and use of the cards about a year later. The cards have been destroyed and I thought that the PASS accounts were closed. I recently received and email warning me that the PASS card accounts would soon start incurring a monthly fee and if I wanted to cancel the PASS account to call a toll free number. -. I called that number and was promptly disconnected after a recorded message that they were too busy to take the call. I called the regular American Express customer service number. They could not help with the PASS card cancelation but they attempted to use an internal direct line to connect me to the PASS card dept. I was left on hold for 60 minutes before I ended the call. I attempted to access the PASS account through my - - on line account access, but was given a message that my PASS card access was unavailable and that I should call -. - additional calls to American Express customer service failed to gain access to cancel the PASS cards, despite - minute waits each time. I have attempted to locate any other method of contacting the American Express PASS card service, but have been unable to discover anything more than the same toll free number. I asked American Express customer service to pass me up to a supervisory/senior level customer service representative, but was refused. I am stuck in an endless loop and unable to contact PASS to ensure that cards are cancelled, any remaining balances refunded, and avoid pending fees. Subsequent calls to the posted toll free number for PASS customer service result in the same recorded message and an immediate disconnect.