Amex Prepaid Card Complaint

General purpose card Managing, opening, or closing account

Amex Prepaid card department,

General purpose card Managing, opening, or closing account Washington

I have purchased a - - by American Express from - store. I have added $500.00 to it with the initial purchase. The card was not properly activated and the card can not be used. I have contacted American Express and sent in all the materials they asked for, driver 's license, front and back of card, receipt, card package, etc. I have not received any response for six months, which is totally unacceptable. Every time I call customer service, they would just tell me to wait for a few more days.

Amex customer in Washington
Jun 18, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3AmexManaging, opening, or closing accountSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing accountSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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