Amex Prepaid card department,
General purpose card Managing, opening, or closing account Washington
I have purchased a - - by American Express from - store. I have added $500.00 to it with the initial purchase. The card was not properly activated and the card can not be used. I have contacted American Express and sent in all the materials they asked for, driver 's license, front and back of card, receipt, card package, etc. I have not received any response for six months, which is totally unacceptable. Every time I call customer service, they would just tell me to wait for a few more days.
Amex customer in Washington
Jun 18, 2015
* Source: CFPB Complaint Database
Amex response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.americanexpress.com/ |
| Phone | 800-528-4800 |
| Address | P.O.Box 981540 El Paso TX 79998 |
| Amex | |
| Amex |
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