Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account California

I am trying to open an American Express Serve prepaid account - After applying successfully online, I was asked by email to provide additional identity verification documents, at which point I provided images of my US Passport and a recent - credit card statement. I called in to American Express Serve to verify and was told these documents were received properly. I was instructed it would take 24 hours for review. A few hours later, I received two emails, spaced one minute apart ; the first notifying me my Serve account was " locked '', the second stating my account was " suspended '' per Member Agreement, section : - D. I called - and spoke to the - team several times but was unable to obtain more information as to why my account could not be opened, or was " suspended '' just hours after my application was submitted. The representatives were unprofessional and terse, just instructing me to refer


Trying to understand why this newly applied-for account was suspended was even more challenging as it was difficult to communicate with any of the - representatives. All - were based in the - and spoke with heavily - -, forcing me to ask several times for them to repeat themselves, as well as for me to have to repeat myself while speaking slowly. Finally, upon asking for a supervisor, I was first placed on hold for 58 minutes before my phone was devoid of power and the line disconnected. The second time I called and requested a supervisor, I was told s/he was preoccupied and would return my call at a later time, only for me to not receive any calls back. Although the representatives were unable to explain the suspension, in reading through section - D of the Member Agreement, there is mention of potential fraudulent or inappropriate activity. Having only applied for the account hours ago and not receiving any card or account number, I have n't had the opportunity to even make use of the - account, much less engage in any activity violating the Member Agreement. I 'm not sure what is more bewildering, the decision to suspend my account before I could open or use it, or the ineptness of the customer service agents in not being able to assist me. I am simply looking to open an American Express Serve account for - shopping.