Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account Washington

On Tuesday -/-/2015 I purchased a Bluebird prepaid debit card at the - on - - - in - - WA. I paid $5.00 for the card itself and at checkout added $150.00 in funds to the card. The directions on the box told me I could use the temporary card and to register online for a permanent card. I made a purchase on the same day at - at the - in - - WA which left a balance of $97.00 on the card. I went online to register the account and found that I actually had to apply for an account ( this is not indicated on the Bluebird card packaging ) and had to be approved before Bluebird would send me a permanent card.I filled out the application and was denied an account for undisclosed reasons. I called Bluebird customer service on Wed -/-/15 and they said they could not tell me why but that I would be able to use the funds on the temporary card any place that accepted American Express. I tried to use the card at a restaurant and it was declined. I called Bluebird customer service again on -/-/15 and they told me they could n't help me and to take the card back to the - I bought it from. I took the card to - on -/-/15 and spoke with a shift supervisor in the money center who tried to cash out the card as well as get cash back with a purchase. They were unable to retrieve my funds. I called Bluebird customer service again on -/-/15 and asked to speak to a supervisor. I was told that a supervisor was unavailable but that a supervisor would call me back in - to - hours. I have yet to hear back from Bluebird and I am still unable to use the card or access my money.