Amex Prepaid Card Complaint

Transit card Managing, opening, or closing account

Amex Prepaid card department,

Transit card Managing, opening, or closing account North Carolina

American Express Serve provided a free $50.00 Card when purchasing an iPhone at -. I used the money the same day and called several times to close the account. I was told the account was closed after dozens of hours and nearly a year later. Months later, I started getting emails that they now charge a $4.00 monthly fee and I now owe money on the card. I ca n't get them to close my account after trying many times for the past year.

Amex customer in North Carolina
Feb 15, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints7/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20166/20168/20169/201610/201611/201612/20160102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexManaging, opening, or closing account63.9%27.8%8.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.2%8.9%0.6%16.6%53.7%20.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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