Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account Oregon

After a terrible experiencing using the American Express ( AME- ) Serve Card my account is closed. On -/-/- AME- sent me a letter [ CFPB ref No : - Ref : - ] stating for me to once again call their Customer Service Account Protection Services @ ( - ) - to obtain my account refund of $450.00. ( image attached ). I have contacted them over 5 times ( usual delays, and communication with their operations are horrible ), the most recent was on -/-/- and I was told very clearly that in 48-hours my refund will be mailed to my confirmed address registered with AME-. It is now -/-/- and I have NOT received my account balance which AME- owes me. I intend to pursue the collection of the money that AME- owes me to the full extent of the law.