Amex Prepaid Card Complaint

Amex Prepaid card department,

Gift or merchant card Managing, opening, or closing account Pennsylvania

I did not want this card. I tried to cancel/close it and cant get a hold of anyone at customer service. I have been on the phone several times for over 30 minutes each time and NO one answers the phone. as of this date I still have not reach anyone and will be sending a letter and HOPE that someone contacts me before any fees are accessed.